Lindsay Peckham

Virtual assistant

West Valley City, UT 84119

ad438f@r.postjobfree.com

+1-385-***-****

Attentive customer Service /Technical support representative successful at diagnosing customers problems performing test and implementing successful resolutions, proven relationship-builder with excellent problem solving and conflict management skills developed over 4+ years of experience in similar positions, seeking a fast paced position effective at conducting troubleshooting procedures, diagnosing issues and assisting customers with enacting solutions for different technical concerns,well- versed in call center operations and adept at transcending customer expectation with exceptional service and support.reliable and friendly representative adept at learning and mastering new concepts and skills. passionate about helping customers and creating satisfying shopping experiences. Authorized to work in the US for any employer

Work Experience

Behavior Technician

Odyssey House of Utah - Salt Lake City, UT

July 2023 to Present

Providing food and cleaning environment for client also helping with meds and cleaning and providing a safe environment note what happened through the shift and contacting a manger if anything unsafe happens

Customer Service Representative Teleperformance

Teleperformance - West Valley City, UT

October 2020 to May 2023

Resolve complaints and inquires and provide education to members, prospective members, providers, other insurance carriers, agents, brokers, attorneys, employer groups and other member or provider representatives in writing, in person and over the telephone. Health plan related issues may include medical coverage, claims, referrals or eligibility. Delivery system issues may include appointment access, medical center service complaints, physician selection, fee quotes and patient billing issues. Governance issues may be voting member information or consumer governance policies. Essential Responsibilities:

• Responds to health plan, delivery system, and governance inquiries and complaints in writing and over the telephone.

• Researches issues. Interact with other departments, physicians or administrators as needed. Resolve or escalate when appropriate.

• Identify errors and determine what corrective steps need to be taken to resolve.

• Interpret and apply all benefits according to appropriate contract.

• Document all interactions in contract tracking system according to regulatory guideline Customer Service Representative

Delta Air Lines - Salt Lake City, UT

August 2020 to May 2022

Quickly identifying and owning customer issues

Actively search for solutions to problems

Making quality decisions

Interacting with a globally diverse group of customers sell travel related services, including car rental and credit card vendor partner products. Customer Experience computer skills, flexibility in a fast-paced environment, Virtual Assistant gig jobs

Self employed - Salt Lake City, UT

January 2016 to March 2021

Self Employed - Salt Lake City, UT

Extremely detail oriented

A highly talented, detail oriented Virtual Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/ administrative skills combined with ensuring 100% customer satisfaction. handle administrative projects and deliver high-quality work under minimum supervision perform various administrative tasks, including answering emails, calendar and scheduling meetings and planning traveling arrangements and booking handling posting/logging/processing/attending to inquiries online data entry flexible, experienced in professional communications, and easily to get along with book keeping filling expenses helping with budgeting

Taking and making calls.

Managing social media &setting up account like,Facebook twitter,linked in,you tube. Arranging travel details flights hotel and activity's. Responding to DMS,comments Proof reading.

Online research

book keeping

Basic website maintenance blogs,preparation of monthly news letter Reservation Agent

Delta airlines - Salt Lake City, UT

August 2019 to October 2020

Reservations Specialist

Delta airlines. - Salt Lake Cty, UT

October 2018 to January 2020

• providing customer service, ticketing and those activities related to boarding and deplaning passengers at the ticket counter, passenger gate or baggage areas. Essential Functions:

• Completes activities, associated paperwork and/or computer entries related to boarding and/or deplaning passengers.

• Keys passenger information into the ticketing reservation system.

• Assists passengers with reservations, ticketing, and adjustments to itinerary.

• Greets passengers and provides necessary travel and gate information.

• Keep passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage.

• Coordinates with internal resources to ensure passenger information is processed and flights are dispatched on time.

• Accepts passenger luggage and creates and affixes bag labels to ensure proper delivery.

• All other duties as assigned.

work well with other, good communication skills fast learner food handlers, SORE,First aid and CPR Customer Service Representative

Convergys - West Valley City, UT

January 2011 to October 2013

customer service support the caller needs trouble shooting direct tv equipment Performing in a fast-paced, environment that focuses heavily on customer satisfaction.

• inbound calls and written communications.

reviewing and record and organize written data from a variety of sources. Having communication skills, and the capacity to multi-task in a structured fast paced work environment,

solving problems also the

handling confidential and proprietary information

learning daily work habits

working independently and as part of a team.

Direct Support Professional

Chrysalis Enterprises - Salt Lake City, UT

September 2015 to August 2019

Responsibilities Direct Support Professionals work with the individuals in the individuals' home and in the community also to create opportunities for the individuals to increase their quality of life. my work responsibilities are -Weekly training schedule witch includes- physical activity's Maladaptive and community integration I also do individual support strategies to help them complete the goals that they have set for them self to become more independent I help my client with daily living and food prep and living a healthy life style I also `assist with taking meds by supervising and making sure they are getting the right medication I document each of my client daily behavior and how there day went by writing T-LOGS and completing there papers in there IP books that are set up for each individual. Accomplishments

learning to deal with behavior working as a team and being patient and help change my client life styles for living a better life and becoming independent also building a repo and being able to help them solve problem and having someone there for them to talk to when they need u. Skills Used

work well with other, good communication skills fast learner food handlers, SORE,First aid and CPR computer skills

Direct care

Ktt - West Jordan, UT

March 2013 to September 2015

Responsibilities

Responsibilities

my work responsibilities are -Weekly training schedule witch includes- physical activity's color systems Maladaptive and community integration I also do individual support strategies to help them complete the goals that they have set for them self to become more independent I help my client with daily living and food prep and living a healthy life style I also `assist with taking meds by supervising and making sure they are getting the right medication I document each of my client daily behavior and how there day went by writing T-LOGS and completing there papers in there IP books that are set up for each individual. Accomplishments

learning to deal with behavior working as a team and being patient and help change my client life styles for living a better life and becoming independent also building a repo and being able to help them solve problem and having someone there for them to talk to when they need u. Skills Used

work well with other, good communication skills fast learner food handlers, SORE,First aid and CPR Customer Service Representative

Convergys - West Valley City, UT

January 2011 to October 2013

customer service support the caller needs trouble shooting direct tv equipment Performing in a fast-paced, environment that focuses heavily on customer satisfaction.

*inbound calls and written communications.

reviewing and record and organize written data from a variety of sources. Having communication skills, and the capacity to multi-task in a structured fast paced work environment, solving problems also the

handling confidential and proprietary information

learning daily work habits

working independently and as part of a team.

Customer serivce tec support

Alorica Magna - Magna, UT

April 2006 to October 2008

• Connect with customers to help resolve and find solutions to customer issues of a technical nature

• Collect information, investigate issues or diagnose and troubleshoot problems

• Research and resolve issues within the scope of responsibility

• Obtain, enter and verify customer information in designated systems

• Maintain in-depth knowledge of assigned client’s products and service

• Responds to requests and calls from customers related to client specific programs and products

• Identifies and responds to customer’s needs based on designated procedures of account/client

• Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients

• Escalates calls to supervisor when necessary and appropriate

• Responds to requests for assistance and/or possible processing of credit card authorizations

• Tracks call related information of each call received for auditing and reporting purposes

• Provides feedback reports on call issues related to downtime and/or training issues Other Related Duties

• Escalates calls to supervisor when necessary and appropriate

• Maintains and updates customer information as necessary

• Provides support and assistance as needed

• Up-sells to customer upgrades as necessary

• May perform other client specific duties as necessary and required by program/account

• Other duties as assigned

Education

Cna certficate of completion in CNA

Clearfield jobcorps - Clearfield, UT

August 2008 to November 2010

Trade school in CNA

Clearfield job corps - Clearfield, UT

August 2008 to March 2009

Hight school diploma

Hunter High School - West Valley City, UT

August 2001 to 2004

Skills

• Direct Care

• Home Health

• Disability

• Personal Care

• Autism

• CNA

• Direct Support

• Customer Service (4 years)

• Filing

• Live chat (2 years)

• Customer support

• Typing

• Search Engine Optimization (SEO)

• WordPress

• Proofreading

• Sales

• Mac OS

• Communication skills

• Customer service

• Typing

• Live chat

• Proofreading

• WordPress

• Research

• Budgeting

Certifications and Licenses

CPR

First Aid Certification

QMHP Certification

Assessments

Sales skills — Proficient

August 2020

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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