Public Health Customer Service
Resume:
ROSE MARIE NUAKO
A
Contact
*****************@*****.***
Augusta, Maine
Education
(July 2006)
Master of Public Health major in Epidemiology and Research from Northern Caribbean University
(Jan 2020)
- Certified Leadership Trainer Leadership Training International
(2015)
Master of Transformational Leadership-(MATL)-Barclay College
(1991)
Graduate Diploma in Public Health
Graduate Diploma in Meat and Other Foods Inspection
Graduated with First Class Honours
University of Technology
– Kingston, Jamaica
Career Highlights
Regional Covid-19 Epidemiologist – Disease Surveillance Officer, data analysis, and presenter of Epidemiological data for 2+ years.
Regional Infection Control representative on Hospital and Public Health Committees/Boards.
Advisor to Technical Director of Public Health
Outstanding Public Health /Environmental Health Officer. Carried out exceptional and rewarding disease and public health investigations
Exceptional Customer Service: Delivered exceptional customer service, handled inquiries, resolved issues, and maintained positive relations.
Key Skills
Data Analysis
Public Health Educator
Research Assistant
Team Lead
Statistical Data Presentation
Utilizing Research method
Using data analysis software
tool
Transformational Leadership
skills
Expert motivational Speaker
Leadership presenter
Public Speaking skills
Soft skills
Amazing Teacher
Counselling
Keen listening skills
Project Management &
Implementational skills
Executive Collaboration with interest groups/stakeholders
Motivational/inspirational
Curriculum Writing
Excellent written and oral communication skills
Professional Summary
To bring transformation and influence positive change in the lives of
individuals, groups, organizations, communities and countries by utilizing my skills, creativity, work experience and education in providing sound advice, developing strategies and implementing policies that advance the interest of public health and epidemiology while reaching the goals of preventing and control of infectious disease and ultimately creating a better standard of healthy living for our people.
Professional Experience
INFECTIOUS DISEASE CASE INVESTIGATOR
DEPARTMENT OF HEALTH & HUMAN SERVICES (DHHS) MAINE CENTRE OF DISEASE CONTROL & PREVENTION AUGUSTA MAINE
OCT 2022
– JUNE 2023
My job involved working with individuals diagnosed with a particular infectious disease to identify and provide support for them and to others who may have been infected through close contact.
I was responsible for providing health education and guidance to interrupt ongoing disease transmission. This includes providing instructions for isolation and making appropriate referrals to testing, clinical services, and other essential support services.
I conducted interviews with patients to gather information including symptom history, source of illness, list of close contacts, and activity history while infectious.
Contact Tracing was also a critical part of my job function, reaching out to people who had been exposed to the disease and provided health education and guidance to help them interrupt ongoing disease transmission.
This role involved the accurate documentation and management of data as multiple investigations were being conducted simultaneously.
This role required much flexibility, cultural competency, and application of motivational interviewing techniques. Owing to the nature of the job, developing a warm, empathetic rapport with the case is paramount to providing the most effective support and collecting the most accurate information
REGIONAL INFECTIOUS DISEASE EPIDEMIOLOGIST
WESTERN REGIONAL HEALTH AUTHORITY
AUG 2018
– OCT 2022
Collect and manage public health data, conduct quantitative analyses, and develop associated reports
Articulate and present public health related information clearly and understandably at the national and at the community level
Ensured timely completion of analysis using software analytical tools.
Ensured quality of data reporting
Responsible for epidemiological analysis and planning public health prevention strategies for public health matters.
Supervise epidemiology unity staff.
Responsible for ensuring the timely reporting of public health surveillance data from sentinel sites and hospitals in the region.
Research, observe, and study the trends in outbreak and spread of infectious diseases.
Collect disease-related data through field research, observation, questionnaires, and studies.
Perform laboratory tests to analyse data.
Develop studies to understand more about public health problems.
Analyse results from studies.
Develop public health policies based on their analysis and advisor to Director of Public Health
Communicate their recommendations to public health officials, government officials, and the public.
Monitor outbreaks, collect data, and report findings to the public and policy-makers
Supervise contact tracing program at the community level.
PUBLIC HEALTH INSPECTOR/ENVIRONMENTAL HEALTH OFFICER
MINISTRY OF HEALTH -WESTERN REGION
AUG 1988
– JUN 1996
Worked with institutions in meeting health and safety goals by establishing set protocols and procedures
Recruited and trained community peer educators, and families in managing public health situations.
Provided health-related instructions to young adults and children.
Advocated for the promotion of good community health practices
Provided counsel and advice to clients and their family members
Promoted lifestyle changes to enhance personal and family health.
Inspected and collected samples from all necessary establishments and imports to ensure that public health standards are maintained according to regulations.
Advised and educated stakeholder groups in the city on environmental health issues to ensure compliance with Health regulations and the health and safety of others.
Investigated disease outbreaks among international travelers and applied the required surveillance or quarantine measures to prevent the entry or the spread of diseases from country to country
Compiled reports as required and assisted with evaluating the environmental impact assessments of existing and proposed project development at the port of entry.
Collaborated with other agencies on matters of common interest to effect and enhance border security.
Participated in legal proceedings in cases that involved offenses of public health regulations.
Monitored and supervised the collection and disposal of sewage and solid waste at the port of entry to ensure sanitary disposal.
Inspected and cleared conveyances (sea and air vessels) under Public Health and Quarantine Regulation.
LECTURER IN PUBLIC HEALTH EDUCATION
At the Emanual Caribbean University teaching undergraduate students
At the University of the West Indies
LECTURER/TUTOR IN LEADERSHIP DYNAMICS
At Leadership Institute (2020- 2022)
At Faith Bible College Int. (2023)
REFERENCES
Paul Allwood, PhD, MPH, RS
Senior Fellow and Branch Chief
National Center for Environmental Health CDC Atlanta Georgia
Email: ****@***.*** Telephone 651-***-****
Athelene Linton
Informatic Epidemiologist
Maine DHHS
Maine CDC Augusta
********.******@*****.***
Telephone; 404-***-****
Dr. Marcia Campbell
Medical Officer of Health (MOH) St James Health Services Ministry of Health, Jamaica
******.********@****.***.**
Telephone 1-876-***-****
Lori Fecteau
Covid-19 Case Investigator Training Coordinator.
Life Coach
Maine Health
****.*******@***********.***
Telephone 207-***-****
Contact this candidate