Customer Service Executive Assistant

LESLIE PAUTARD

Email: ************@*****.*** • Cell: +1-318-***-**** • Location: Vidalia, LA

Authorized to Work in USA • Willing to relocate • Cell: +1-318-***-****

Profile: Administrative & Executive Assistant – Legal Services Industry

Highly organized and results-driven administrative and executive support professional with a proven track record of optimizing processes, improving efficiency, providing exceptional customer service, building relationships, and driving company growth.

Adept at streamlining administrative tasks, conducting in-depth research, and providing valuable insights for informed decision-making. Skilled in establishing strong working relationships with stakeholders and facilitating successful outcomes in meetings and negotiations. Excel-powered data analysis tools and analytical skills utilized to transform raw data into actionable insights for enhanced health and benefits management strategies. Completed a comprehensive training program and effectively managed operations as an Assistant Department Manager, optimizing inventory turnover and minimizing stockouts. Demonstrated exceptional customer service and responsibility in diverse roles, fostering a positive and welcoming environment. Proven ability to manage multiple responsibilities across various business locations, contributing to marketing efforts and supporting business objectives. Technically proficient in EMR system, MS Office including Excel, Word, and Outlook.

Area of Expertise

Exceptional Customer Service

Stakeholders Management

Legal Research and Data Gathering

Documents Confidentiality

Medical Office Experience

Continuous Process Improvement

Reporting & Communications

Office/Administrative Operations

Cross-Division Collaboration

PROFESSIONAL EXPERIENCE

Bayou Gaming, Inc. - Vidalia, LA • Personal Assistant July 2022 to Present

Streamlined administrative processes and optimized President's schedule, improving efficiency and time management.

Conducted in-depth research on key industry trends, resulting in comprehensive reports that informed strategic decision-making and drove company growth.

Established strong working relationships with stakeholders, ensuring effective communication and coordination and facilitating successful outcomes in meetings and negotiations.

LGC Associates, LLC - New Orleans, LA • Server/Bartender/Cashier Oct 2021 to Present

Demonstrated flexibility and availability by being on-call and available for optional job openings.

Traveled to both New Orleans and Ruston areas to fulfill work assignments. Thrived in high-pressure environments with extremely high customer volume, maintaining a fast-paced workflow while delivering exceptional service

Successfully worked at large event venues, including universities and stadiums, managing customer service, food and beverage service, and processing credit card payments.

Ferriday Market - Ferriday, LA • Assistant Department Manager Sep 2017 to Jun 2018

Comprehensive 6-month training program completed for Frozen and Dairy Departments, acquiring the necessary skills and knowledge to effectively manage operations as an Assistant Department Manager.

Managed ordering and inventory processes, optimizing turnover and minimizing stockouts for Frozen and Dairy units

Implemented efficient systems for tracking and removing expired products, reducing waste, and ensuring customer satisfaction in the Frozen and Dairy Departments.

Contributed to P&L report meetings by analyzing data, identifying trends, and proposing strategies to increase growth.

Designed captivating displays and executed effective advertising strategies, boosting sales and attracting customers for the Frozen and Dairy Departments.

Oversaw timely and safe receiving and unloading of department deliveries, ensuring accurate inventory stocking while adhering to safety guidelines.

Panola Woods Country Club - Ferriday, LA • Cashier/Customer Service Associate & Bartender Apr 2015 to Jun 2016

Provided exceptional customer service as a beverage server while efficiently managing inventory, ordering merchandise and supplies, and scheduling responsibilities. Successfully executed opening and closing procedures for the club.

Demonstrated exceptional responsibility and reliability in diverse customer service roles. Built excellent relationships with members, their families, local customers, and visitors from other areas, fostering a positive and welcoming environment.

Leveraged outstanding time management and sales skills during high-pressure tournaments, receptions, and other events. Known for dependability, reliability, and dedication to excellence.

Bayou Gaming Inc - Vidalia, LA • Executive Administrative Assistant Aug 2014 to Dec 2014

Provided comprehensive assistance to the President and Vice President, contributing to marketing efforts and developing effective promotional advertising outlines to support business objectives and drive success.

Managed diverse responsibilities across multiple business locations, including payroll review, record-keeping, field consulting, inspection reporting, licensing, and acting as a representative for the Vice President when necessary.

Oversaw operations, received and analyzed daily reports, and effectively documented achievements. Provided detailed information to the Vice President for informed decision-making and business performance evaluation.

Prior Experience:

Nursing Technician • HEALTH EXPRESS, INC - Jonesboro, LA Apr 2011 to 2012

Customer Service Representative • MULTIBAND USA, DIRECT TV - Jonesboro, LA Sep 2010 to May 2011

Manager • Cindys WotABurger - Jonesboro, LA Jul 2009 to Jul 2010

Education & Credentials

Center for Advanced Legal Studies – Houston, TX- January 2024 – Present Paralegal Certifcate

LSUA - Alexandria, LA • January 2004 to December 2004

Diploma • Monterey High School - Monterey, LA • 1990 to 2003

Certifications and Licenses: ATC Servers Permit

Contact this candidate