NELLIE

TAYLOR

ad437u@r.postjobfree.com

985-***-****

Lake Charles, LA 70611

Trustworthy and dedicated with 10+ years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. PROFESSIONAL SUMMARY

Terrebonne General Health System - Food Service Cashier Houma, LA • 12/2009 - Current

Taco Bell - Shift Manager

Houma, LA • 03/1997 - 12/2009

WORK HISTORY

Processed refunds and exchanges in accordance with company policy.

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Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

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Monitored self-checkout systems and provided help in resolving complex problems.

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Conducted inventory counts by adding each item in stock and documenting in computer system.

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Supervised employees and oversaw quality compliance with company standards for food and services.

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Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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Exercised composure under pressure and in escalated customer service scenarios.

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SKILLS

• Customer Retention

• Addiction Counseling

• Production Preparation

• Preventive Maintenance

• Accurate Money Handling

Verbal and Written

Communication

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• Operations Management

Ellender Memorial High School

Houma, LA • 05/1998

High School Diploma

EDUCATION