Brianna Melendrez

Gardena, CA *****

310-***-**** ad4372@r.postjobfree.com

Objective Reliable individual in search of a part-time position in a fast-paced or controlled work environment with a company where my skills and abilities can be fully utilized and improved. Experience/ Qualifications Five Guys Burgers & Fries Gardena, CA

Manager/Shiftlead 9/22-Present

• Demonstrated a thorough understanding of the menu, including the ingredients and preparation techniques, and gave consumers advice and recommendations. Provided exceptional customer service, anticipating and responding to customer needs, and promptly addressed concerns or complaints.

• Managed multiple tasks simultaneously, including taking orders, delivering food and beverages, and processing payments, all while working collaboratively with other crew/staff to ensure the smooth and efficient operation of the restaurant.

• Coached/Trained and managed crew day-to-day operations, including inventory control, ordering supplies/services, ensuring food safety and hygiene standards, and maintaining equipment.

• Operating cash registers and handling customer transactions accurately.

• Balancing cash drawers at the beginning and end of each shift, implementing cash-handling policies and procedures to prevent errors and discrepancies, and training new employees on cash-handling protocols.

• Tracked inventory, COGS, sales, and labor on a weekly basis. Bilingual

• English: Advanced proficiency level. Can speak, write, and read.

• Spanish: Speak Spanish and can hold conversations with people who speak it fluently. I'm also aware of grammatical rules and can write in Spanish with few to no errors. Additionally, I can read and translate. Accomplishments/ Certifications ServSafe California Food Management Certification

Certified California Food Manager—Knowledge in managing and preventing foodborne illness, allergy precautions, food safety/handling, and proper cleaning and sanitizing techniques on equipment.