Brenda Alvarez

Modesto, CA *****

ad4362@r.postjobfree.com

+1-209-***-****

Work Experience

Assistant Manager/Sales Associate

Briannas furnishings - Modesto, CA

November 2020 to March 2024

• Maintain knowledge of all vendor products, pricing, options, finishes, details.

• Provide knowledge of merchandise to customers, explaining complex features and differences between merchandise and providing purchasing advice to customers.

• Assist in the safe maintenance, appearance, merchandising and pricing of store.

• Serves customers by selling products.

• Offer financing to maximize sales and bring more customers to store.

• Answer phone calls, emails.

• knowing layout of the store.

• Provide superior customer service and support.

• Meet or exceed monthly quarterly and annual sales.

• Handling large amounts of cash.

• Maintain updated customer information including receipts.

• Request freight updates if ship to changes or expedited freight is required post order.

• Run weekly reports, manage open orders, review hold reports.

• Follow up on BDNs to collect payments.

• Provide tracking updates to clients.

• Initiate customer service claims - obtain photos, inform Client Services/Freight team.

• Expedite replacements (furniture)

• Provides guidance to other associates in merchandise category as needed.

• Resolve customer issues and escalates issues as necessary to ensure customer satisfaction. Administrative Assistant

Builders FirstSource - Modesto, CA

December 2020 to October 2022

• Answer and direct phone calls take messages.

• Maintain files and records updated and easily accessible

• Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.)

• Utilize office appliances such as photocopier, printers etc. and computers for word processing, spreadsheet creation etc.

• Undertake basic bookkeeping tasks and issue invoices, checks etc.

• Attend meetings.

• Assist in office management and organization procedures

• Monitor stocks of office supplies (paper clips, stationery etc.) and report when there are shortages

• Assist in making travel arrangements and booking venues for conferences and events

• Perform other office duties as assigned.

Licensed Sales Agent

SUPERCARS - Modesto, CA

December 2017 to October 2019

• Greet customers arriving at the dealership

• Showcase the dealership’s vehicles and explain their features and warranties to customers

• Answer customer questions about cars, financing and purchase process

• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices

• Negotiate car prices and trade-in values for customers’ vehicles

• Coordinate with the finance department to determine each customer’s financing and ownership options

• Contact past customers to ensure they are satisfied with their vehicles. Shipping and Receiving Clerk

Bronco Wine Company - Modesto, CA

February 2014 to November 2017

• Manages the shipment and receipt of all products, materials, and supplies.

• Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.

• Tracks, traces, and updates the status of incoming and outgoing shipments.

• Maintains a clean, neat, and member-ready area.

• Promptly unloads trucks and deliveries and sorts and stocks receivables.

• Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.

• Engages with vendors and drivers with a positive attitude.

• Provides additional backup support for shipping and receiving departments.

• Scanning and sorting incoming and outgoing stock.

• Good written and verbal communication skills.

• Strong sense of time organization and urgency.

• Able to work independently and within a team.

Education

High school diploma

Mira Loma High School - Highland, CA

August 2006 to April 2009

Skills

• Office Management

• Financial Report Writing

• Accounting

• Accounts Receivable

• Sales management

• Merchandising

• Negotiation

• English

• Communication skills

• Pricing

• Customer service

• Word Processing

• Microsoft Office

• Administrative Experience

• Spanish

• Office management

• Office Administration

• Negotiation

• Dealership experience

• Clerical experience

• Bilingual

• Office experience

• Bookkeeping

• English/Spanish

• Data Entry

• Sales

• Fluent

• Computer skills

Certifications and Licenses

Driver's License

Contact this candidate