EMILY LUTES

ASSOCIATE DIRECTOR

EXPERIENCE

Associate Director

November 2021 - Present Outside The Box, Inc., Indianapolis, IN

Led and directed team members on effective methods, operations and procedures

Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.

Implemented and developed operational standards, policies and procedures.

Conducted quality, timely performance feedback and performance appraisals.

Developed existing team into high productivity, results-oriented unit through creative initiatives.

Coordinator Of Business Operations

August 2017 - October 2021 Outside The Box, Inc., Indianapolis, IN

Prepared, delivered, and tracked invoicing payments

Prepared and completed monthly billing, remittance, and rebilling

Coordinated and implemented business services and information technologies, assisted with business operations

Organized and maintained server operations

Tracked and input participants daily and monthly hours and information

Staff Support Specialist

December 2014 - July 2017 Outside The Box, Inc., Indianapolis, IN

Maintained scheduling and event calendars.

Assisted staff with computer usage.

Established work procedures and schedules and kept track of daily work of clerical staff.

Reviewed work completed by other employees to verify proper spelling and grammar.

First contact of staff support

Group Facilitator

September 2011 - November 2014 Outside The Box, Inc., Indianapolis, IN

Direct staff for participants

Lesson planning and activity implementation

Calendar planning and money tracking

Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.

Passed and tracked medications

Utilized Nurtured Heart Approach to develop participants social, emotional, and mental skills

CONTACT

317-***-****

ad4356@r.postjobfree.com

Indianapolis, IN 46256

CAREER OBJECTIVE

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Adaptable professional with [Number] years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company.

EDUCATION

August 2009-May 2011

Ball State University, Muncie, IN

SKILLS

Scheduling and Coordinating

Program Development

Managing Operations and Efficiency

Critical Thinking

Work Planning and Prioritization

MS Office

Team Leadership

Crisis Management

Verbal and Written Communication

Operational Efficiency

Faculty Support

Team Meetings

Employee Relationships

CERTIFICATIONS

CPR

First Aid

American Sign Language

REFERENCES

References available upon request

Contact this candidate