YUSTINA JACQUEZ

***** ******* **.

Los Angeles, Ca 91335

626-***-****

ad434u@r.postjobfree.com

CAREER OBJECTIVE

I am a dedicated and detail-oriented professional with a proven tract record in administrative and data entry roles. I am eager to leverage my strong written, verbal, organizational skills and proficiency in data management to support a dynamic team and contribute to the overall growth and success of a company. I am specifically interested in the following areas and roles: Analyst, Customer Service, Administrative Assistant, Clerical and Shipping (export/export).

SKILLS AND ABILITIES

Transcription Speed: 72 wpm., 10-key; 3500/kph

Areas of Expertise: healthcare business systems, export-import, and international shipping documentation systems involving FedEx, UPS and DHL

Software Experience; Word, Excel, Lotus Notes, RIMS, Oracle, ACCOP, Word Perfect, Microsoft Outlook, Power Point, Data Base, Web Design, Photoshop, Sales Force, ORMB, EMWS, TEAMS, Zoom, Skype, Google meet.

EDUCATION

Associate Degree in Business Management – Academy Secretarial and Management Indonesia, Jakarta, Indonesia.

Mt. San Antonio College – Business and Administrative Division

CERTIFICATION COURSES

MS Word, Excel, Power Point, Oracle, Photoshop, OSHA, CPR, CERT

EMPLOYMENT EXPERIENCE:

Kaiser Permanente, Burbank, CA (August 2011 – January 2024)

Broker Compensation Shared Services Sales Enablement & Operation Department as Sr. Operations Coordinator/Analyst

Provided sales and account manager support on complex agreement

Communicated directly with customers to determine their needs and preferences

Work closely with accounting department to calculate broker commissions accurately

Streamlined operations by enhancing efficiency through strategic coordination or workflows

Problem solving for missing compensation for Sales and Brokers

Led project transitioning from manual entry to Automated Information System (Artificial Intelligence) for the department

Ensured accurate broker commissions, membership address change, membership enrollment and direct deposit enrollment

Managed and mentored two assistants

Drafted monthly end data cap metric reports

Impacted by company-wide downsizing leading to my departure

FedEx (Federal Express Inc), Gardena, CA (July 2009 – July 2011)

FedEx Freight LTL division as Customer Service Representative/Admin. Supplemental

Provided services and updates on package shipments.

Performed receptionist and switchboard operator duties, including making order adjustments, arranging appointment delivery, scheduling pick-up calls, and assisting with on-hand inventory, re-consignment, re-routing, and tracking shipments

Coordinated delivery order pick up

Resigned to accept full time position at Kaiser Permanente.

Avery Dennison Corporation, Covina, CA (November 1998 – July 2009)

Retail Information Services division as Customer Service Sales Support Representative

Supported sales and customers through an accurate assessment of needs, including shipping-related, export and import documentation

Performed comprehensive data analysis and reporting, processed customer orders by creating thorough and accurate Purchase Orders

Covered warehouse duties as needed, including pulling orders, packing and operating forklift

Designated by the Safety Manager as the safety team leader

Performed customer service, shipping, receiving, inventory, purchase orders, data entry, sales order, invoicing and filing duties

Coordinated shipping traffic and international shipping documentation

Impacted by company-wide downsizing leading to my departure.

AMS Tech. Inc., Irwindale, CA (July 1996 – June 1998)

Notebook Computer Manufacture division as Customer Service and Order Processing Manager

Managed office-wide administrative tasks; executed data entry, order processing, shipping documents, invoicing and record filing

Carried out customer service and receptionist duties

Impacted by company bankruptcy leading to my departure.

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