Customer Service Data Entry
Resume:
YUSTINA JACQUEZ
Los Angeles, Ca 91335
**********@*****.***
CAREER OBJECTIVE
I am a dedicated and detail-oriented professional with a proven tract record in administrative and data entry roles. I am eager to leverage my strong written, verbal, organizational skills and proficiency in data management to support a dynamic team and contribute to the overall growth and success of a company. I am specifically interested in the following areas and roles: Analyst, Customer Service, Administrative Assistant, Clerical and Shipping (export/export).
SKILLS AND ABILITIES
Transcription Speed: 72 wpm., 10-key; 3500/kph
Areas of Expertise: healthcare business systems, export-import, and international shipping documentation systems involving FedEx, UPS and DHL
Software Experience; Word, Excel, Lotus Notes, RIMS, Oracle, ACCOP, Word Perfect, Microsoft Outlook, Power Point, Data Base, Web Design, Photoshop, Sales Force, ORMB, EMWS, TEAMS, Zoom, Skype, Google meet.
EDUCATION
Associate Degree in Business Management – Academy Secretarial and Management Indonesia, Jakarta, Indonesia.
Mt. San Antonio College – Business and Administrative Division
CERTIFICATION COURSES
MS Word, Excel, Power Point, Oracle, Photoshop, OSHA, CPR, CERT
EMPLOYMENT EXPERIENCE:
Kaiser Permanente, Burbank, CA (August 2011 – January 2024)
Broker Compensation Shared Services Sales Enablement & Operation Department as Sr. Operations Coordinator/Analyst
Provided sales and account manager support on complex agreement
Communicated directly with customers to determine their needs and preferences
Work closely with accounting department to calculate broker commissions accurately
Streamlined operations by enhancing efficiency through strategic coordination or workflows
Problem solving for missing compensation for Sales and Brokers
Led project transitioning from manual entry to Automated Information System (Artificial Intelligence) for the department
Ensured accurate broker commissions, membership address change, membership enrollment and direct deposit enrollment
Managed and mentored two assistants
Drafted monthly end data cap metric reports
Impacted by company-wide downsizing leading to my departure
FedEx (Federal Express Inc), Gardena, CA (July 2009 – July 2011)
FedEx Freight LTL division as Customer Service Representative/Admin. Supplemental
Provided services and updates on package shipments.
Performed receptionist and switchboard operator duties, including making order adjustments, arranging appointment delivery, scheduling pick-up calls, and assisting with on-hand inventory, re-consignment, re-routing, and tracking shipments
Coordinated delivery order pick up
Resigned to accept full time position at Kaiser Permanente.
Avery Dennison Corporation, Covina, CA (November 1998 – July 2009)
Retail Information Services division as Customer Service Sales Support Representative
Supported sales and customers through an accurate assessment of needs, including shipping-related, export and import documentation
Performed comprehensive data analysis and reporting, processed customer orders by creating thorough and accurate Purchase Orders
Covered warehouse duties as needed, including pulling orders, packing and operating forklift
Designated by the Safety Manager as the safety team leader
Performed customer service, shipping, receiving, inventory, purchase orders, data entry, sales order, invoicing and filing duties
Coordinated shipping traffic and international shipping documentation
Impacted by company-wide downsizing leading to my departure.
AMS Tech. Inc., Irwindale, CA (July 1996 – June 1998)
Notebook Computer Manufacture division as Customer Service and Order Processing Manager
Managed office-wide administrative tasks; executed data entry, order processing, shipping documents, invoicing and record filing
Carried out customer service and receptionist duties
Impacted by company bankruptcy leading to my departure.
Contact this candidate