Richard P. Sander Jr.

Prospect, KY 502-***-****

ad433z@r.postjobfree.com www.linkedin.com/in/richardsanderjr

Senior Scrum Master Project Manager

Proven Record of Delivering Quality Projects On Time and On Budget

A servant leader with extensive knowledge and experience in using Agile methodologies coupled with traditional project management skills. Dedicated to applying the principles of Agile to IT and business teams. Recognize individual and team successes and motivate for continual improvement and effective collaboration while removing obstacles to increase productivity and drive project success. A transparent communicator and facilitator of effective working relationships across the business.

Product & Industry Knowledge Competencies

Agile and SAFe Agile Methodologies Problem Solving Budgeting and Reporting Resource Allocation

Scrum, Kanban, Miro, Microsoft Azure, Microsoft Project Office 365 Project Management

PMI Software Development Life Cycle (SDLC) SharePoint Workflow and Document Repository

Professional Experience

HUMANA, Louisville, KY

Senior Scrum Master 2014 - 2024

Steered development teams in Scaled SAFe Agile. Drove iteration and architectural planning with Release Train Engineer (RTE), stakeholders, developers, and testing teams. Headed several development and infrastructure initiatives through use of Agile methodologies. Headed teams with both Kanban and Scrum approaches. Led onshore and offshore development and testing resources. Held traditional IT PM role, including full budget and resource accountability with budgets from $4M - $12M.

Oversaw development teams that supported Medicare Annual Election Period (AEP) sales in Scaled SAFe Agile. Led teams to quickly and with quality modify call center application to be used by retail sales team during Covid pandemic.

Spearheaded Medicare producer onboarding development / modernization for internal and external agents and agencies.

Created Humana’s first Group Sales Agile team from the ground up. After 1 year, team received the highest business partnership engagement scores in the history of the division.

Coached new Scrum Masters as well as development and business team members, supporting each individual throughout the Agile journey, allowing quicker adoption of Agile principles and overall successful projects.

Conducted Release and Sprint planning sessions as well as daily Scrums, story grooming, and retrospective sessions.

Selected to lead retail sales Agile team in addition to group. Ran both teams for over 3 years. Transformed group sales to a modern Microsoft CRM application, allowing better reporting and sales forecasting capabilities. Oversaw retail sales development / platform modification (telephony, marketing feeds, and reporting KPIs) that led to the strongest open enrollment period (AEP) in the company’s history.

Senior Project Manager 2011 - 2014

Built and sustained strong relationships with business product owners and managers as well interacted daily with enterprise IT PMs, architects, business consultants, and business side PMs and process managers. Owned facilitation of “barrier” and problem resolution, including budget responsibilities, reporting, and weekly 4-blockers reporting: ground taken, budget, open issues, and relevant KPIs for senior management.

Richard P. Sander Jr. ad433z@r.postjobfree.com Page Two

HUMANA (Continued)

Resolved conflicts between traditional Waterfall development teams and Agile methodologies.

Utilized traditional SDLC methods, practices, and change management standards, delivering Waterfall projects on time and on budget.

VIDEO MONITORING SERVICES (VMS), LLP, Louisville, KY

Vice President / General Manager 2007 - 2011

Oversaw central production and technology hub consisting of 300+ full time employees (FTEs). Managed 6 departments within 2 operating divisions that collected, analyzed, and distributed news and advertising content throughout North America, Fortune 1000 companies, and the US Government. Reported to and worked with chief executive officer (COO) and executive team to develop and execute strategic and technical plans that were consistent and aligned to company’s overall goals.

Fostered an environment of inclusion, personal accountability, and ownership for all team members.

Mentored team leads and supervisors to “stretch” by facilitating access and conducting presentations to senior and C-suite audiences.

Director of Operations 2005 - 2007

Empowered management and supervisor staff through ownership and exposure to corporate executives.

Executed disaster recovery plan during Hurricane Ike. VMS staff relocated to and worked out of Peak10 (a collocation facility) for 1 week until power was restored; downtime was less than 18 hours.

Outsourced transcription department offshore, which contributed towards $300K in annual savings.

Centralized production staff to Louisville, KY to consolidate management, allowing cross training and improving quality and standards, increasing quality by 28% with an annual cost saving of $1.2M.

Director of IT, Project Management 1998 - 2005

Operated as PMO for all development initiatives. Conducted weekly Steering Committee meeting with executives. Managed geographically dispersed teams of up to 10 developers per team with resources in Chennai India, New York, NY, and Tucson, AZ.

Utilized cross-training, Continuous Improvement Cycles (CIC), technology, and workflow enhancement initiatives for increasing overall productivity; reduced staff by 52% with annualized savings of $9.3M over 5 years.

Initiated, presented, and managed a speech-to-text initiative that yielded $2.5M in additional annual revenue.

Executed a streaming video product that generated over $8M in additional annual sales.

Contributed to the highest profit margin in company’s 25-year history through delivery of overall cost savings, cross-training opportunities, and enabling technology to automate manual tasks that increased efficiency and accuracy.

Reduced turnaround to client from 5-day high to same day service, lowering both shipping and labor costs. Strategic and centralized office positioning allowed shipment via UPS to be accepted until 2AM EST, which increased customer satisfaction 22% along with annual cost savings of over $1M.

Earlier Relevant Experience

GRAPHIC MEDIA PROJECT, INC, New York, NY, Owner / President

Education Certifications

SAFe Certification

Certified Scrum Master (CSM)

Master Certificate, Applied Project Management, Villanova University, Villanova, PA

Computer Science / Application Development, Microsoft Office Suite, Computer Processing Institute

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