Obomate
Gabriel-Whyte
Personal Profile
ad433x@r.postjobfree.com
Links
Skills
Communication Skills
Adaptability
Microsoft Office
Customer Service
Fast Learner
Programming
Ability to work in a team
Ability to Multitask
Adavance Analytical Thinking Skill
Effective Time Managment
Critical thinking and problem solving
Professional Summary
Customer service professional with a proven track record in patient-focused environ- ments. Possesses exceptional interpersonal communication skills, adept at maintaining a positive image with external customers. Skilled in multitasking, problem-solving, and navigating proprietary systems. Thrives in virtual team environments and excels in time management.
Employment History
Customer Service Representative, Angie Joy LLC
03/2019
• Demonstrate superb interpersonal communication skills in a patient-focused environment.
• Maintained a professional and positive image with external customers.
• Utilize effective listening and organizational skills to manage multiple tasks.
• Quickly grasp and apply working knowledge of proprietary systems.
• Independently solve customer issues, enhancing overall customer satisfaction.
• Thrive in a virtual team environment, contributing to team success. Work in- dependently managing a variety of cases that require critical thinking, research, and negotiation skills within short deadlines.
• Reinforce a customer-centric attitude using strong conflict customer retention efforts through professional compassion focusing on empathy and guest ed- ucation.
• Serve as a customer advocate highlighting their perspective and experiences with the objective of promoting positive change within the organization.
• Act and communicate on behalf of the executive team.
• Provide real-time communication of trends, high risk and sensitive situations to management.
• Exhibit strong time management skills to meet deadlines and exceed goals March 2022 – August 2023
Customer Relations Specialist
• DHL Global Forwarding
• Processed orders and prepared correspondence to fulfil customer needs
• Was responsible for providing product and service information to the customer and acted as a liaison to facilitate issue resolution
• Documented customer interactions and assisted with shipment tracking and delivery updates
Education
BSc. Sociology, University of Calabar, Calabar
10/1995 - 12/1999
AWS, Scrum Master, Data Science
Google IT Support Professional Certificate, Microsoft 365, Windows 10 and Spice- works Ticketing System, Microsoft Excel, Microsoft Outlook, Power Point Advanced Certification in Data Science & AI, Python for Data Science, Machine Learning, Spark, Scala, Hadoop
AWS Certified Solutions Architect Associate