Josephine Randolph

915-***-**** ad433r@r.postjobfree.com

Objective

I am seeking a position in which I can fully utilize my work experience and skills in a challenging work environment.

Education

·Some College

·High School Diploma

Experience

Customer service Teleperformance Oct 2022-,Sept 2023

Help customers file claims under the Lemon Law in California. Talked to the vehicle dealers to get information on the repairs needed and document the results

PATIENT SERVICE REP TRIWEST JULY 2019-JULY 2021

·Scheduled appointments for Veterans. Researches and contacts the VA POC for essential missing information, initiates automated or live outbound phone calls to veterans and providers.

CUSTOMER SERVICE REP CAPGEMINI MAY 2016-MARCH 2018

·Updated and enrolled members in Medicare part D insurance. Sent out letters to members if we needed information. Updated addresses by calling members or pharmacy.

CUSTOMER SERVICE REP HGS OCTOBER 2014- MAY 2016

·Provide information to members on their health insurance.

INBOUND SUPERVISOR CENTRAL TRANSPORT OCTOBER 2001- SEPTEMBER 2012

·Responsible for preparing outbound paperwork for drivers to deliver freight. Also made sure all freight is delivered at a reasonable time, and dispatched drivers for pickups.

Skills

·Customer Care, Customer Service, Call Center, Bilingual