ISEL BROWN

ad433f@r.postjobfree.com 360-***-**** Redmond, WA

PROFESSIONAL SUMMARY

Skilled Administrative Assistant with 40 years of front office experience in the medical field. Highly organized and dedicated to improving the lives of others. I bring attention to detail and an honest enjoyment of working with and assisting the public. Years of experience with the homeless and older population. Relocating to Redmond area. Fluent in Spanish.

WORK HISTORY

Whidbey Health

Oak Harbor, WA

Registrar III 09/2019 – 12/2023

● Completed thorough and accurate registration of patients including insurance verification for all

Laboratory and Diagnostic Imaging visits, and EMS calls

● Personally assisted providers and nurses with initial triage of patient emergency care

● Knowledge of medical terminology

● Maintained effective professional interpersonal skills as well as excellent service skills in all interactions

in communication on the phone, in person and in writing. Voted “Hero” in second year of service

due to exemplary behavior in assisting patients. Commended various times on my ability to

de-escalate anxious or unruly patients and handle emergency situations.

● Responsible for opening and closing the facility and notifying the public of clinic closures and delays

● Provided support for all other departments and specialties within the organization, including

flexibility with schedule, if needed

● Replaced previous outdated front office procedures for a better patient experience and office flow,

which are still being implemented today

● Medical Records transfers to other facilities and patients/ HIPPA knowledge

● Proficient in Medi-Tech and Athena systems

Notary Public Seminars

Los Angeles, CA

Administrative Assistant 02/2009 - 06/2019

● Office assistant to the President of the company

● In charge of inventory, registering seminar attendees on location, packing and

shipping seminar supplies to instructors and notary supplies to customers, processed

orders, organizing the office space, sending weekly newsletters, data entry and filing

● Composed emails and prepared purchase orders for vendors, including shipping

● Maintained adequate stock levels

● Created schedules for teachers that included all information relevant to seminars

Stephen P. Kay, M.D., Harvard Ellman, M.D., Scott Graham, M.D.,

Eugene Harris, M.D.

Orthopedic Specialists of Southern California

Los Angeles, CA

Administrator 03/1996 - 02/2009

Same duties as Orthopedic Group below

Stephen P. Kay, M.D.

Orthopedic Specialists of Southern California

Los Angeles, CA

Executive Secretary 01/1995 - 03/1996

● Scheduled surgery, including preoperative history and physicals, and post-op

appointments. Discussed medical histories with patients in an effort to provide

the physician and hospital with necessary pre-operative information

● Billing and collections

● Medical Terminology

● Medical Records transfers to other facilities and patients/ HIPPA knowledge

● Assisted in coordinating medical/ legal cases for physician review, and made all arrangements

for physical travel for expert testimony at trial

● Kept surgeons daily office and surgery schedules organized, including various

hospital committee meetings

● Employee liaison for all surgeons in the medical office

● Verified benefits and worked with insurance companies and State Disability

● Managed appointments, hospital admitting registration, and accurately collected

personal, and medical details

● Performed general office duties, including answering multi-line phones, routing

telephone calls and messages to appropriate staff, greeting visitors

● Accurately enforced all HIPPA laws

EDUCATION

Notre Dame High School

Los Angeles, CA

Santa Monica College

Santa Monica, CA

Child Psychology

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