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Supply Chain Customer Service

Location:
Indianapolis, IN
Salary:
80000
Posted:
April 18, 2024

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Resume:

Leydin Verónica Quinteros Campos

Indianapolis, IN ( 631)-923.--6344 ad432s@r.postjobfree.com

Professional Summary

Motivated and resourceful Supply Chain Operational Manager with over 12 years of experience of warehouse distribution, reverse logistics, business to customers, business to business. Proven experience in leadership, management, continues improvement mind set and capable to adapt to new challenges. Exceptional planning and problem-solving abilities toward enhancing business plans day-to-day activities. Result-driven and resilient in developing while improving process and increasing productivity.

Skills

Strategic Planning Scheduling & Coordinating Negotiation Lean Six Sigma

Critical Thinking Customer Service Microsoft Office Procurement Strategy

Problem Solving Detail-Oriented Supply Chain Optimization First Aid/ CPR

Inventory Management ERP and Inventory System KPI Management

Decision Making Quality & Inventory Control Time Management

Safety Management WMS system such as Manhattan- Optoro- Citrus -Oracle

Experience

Ngroup Franklin Indiana

Operations Manager Inbound Department.

* Make or assist others in making decisions regarding production to support meet safety, quality.

* Lead and support strategic Projects.

* Direct operations of the department in a way to achieve SLAs, KPI and customer requirements.

* Support, mentor and motivate the team.

* Leading 373 teams’ member to accomplish daily basic operation.

* Improved the sort of area in a way that we reduce labor after process changes and space distribution.

* Resolve issues and follow investigation regarding lost, stolen or missing units, Experience in launch and automatization robotic systems such as locus and Geek+.

Radial 3PL company January 12/2022, to Present.

Outbound Supervisor: Launch of the warehouse with automatization GEEK+

* Establishes and modifies daily work schedules considering warehouse needs.

* Coordinates job activities and task of direct reports on a daily and/or extended basis, in addiction timing and location of those tasks.

* Monitors processes for outbound department overall, the daily selection of products to stores.

* Directing 163 team members to accomplish customers’ expectations with accuracy.

* Ensure efficient and safe operation. Conduct operations in a manner that promotes in a timely and accurate and free damage.

* Assist in creating, implementing, and updating policies and procedures and SOP’s and ensure enforcement. Coaching employees to conduct a good flow of the process.

* Running report that shows the expedites orders receive and make sure all orders are shipped on time.

Adelta Logistic, Plainfield, IN 08/2020 – 12/2022

Shipping Administrator.

* Supply administrative support for all shipping department activities. Schedule and verify shipments. Ensure orders are picked and packed properly.

* Generate paperwork for shipments, including BOL, PARS, and Export Documents.

* Collaborate with drivers preparing documentation. In the department leading 79 associates to accomplish customer satisfaction.

* Ensure all required expectations are being met or exceeded regarding quality, machine operation, productivity, and safety

* Follow best practices and SOPs concerning shift/machine operation.

Also worked for O’Reilly Auto Part Distribution as an Assistant Quality Manager during my school internship during 6 month.

Tekweld Solution, Inc., Hauppauge, NY 05/2013 – 03/2019

Production Assistant Manager, 05/2017 – 03/2019

* Assisted manufacturing manager to ensure trouble-free workflow.

* Managed all processes from picking orders to ensemble and sending to customers. Inspected quality on every item.

* Manage a ballpark of 236 team members.

* Promoted to Shipping Coordinator; learned programs including VMS, Oracle, VMI and OTCP.

* Mastered export document for Canada and Mexico.

*Supporting Inventory Audits when is need it to update products match systematically and physically.

* Leading/executing best practices to promote associate engagement and enablement.

* Partnering with leadership to build culture action plans that best align to our people strategies and business.

* Identifying ways to build/implement talent capabilities at all levels while identifying opportunities for training and development.

Project Assistant and Production Supervisor, 05/2013 – 05/2017

Tekweld Solution, Inc., Hauppauge, NY 05/2013 – 03/2016

* Received and trained new personnel following SOP, KPI.

* Created and led new processes. Introduced employees to new programs and processes, and new machinery. Implemented Six Sigma, KAIZEN.

* Provided a safe work environment for all employees. We improved productivity to reducing waste time and labor.

INTRADESA 07/2012 – 2014 (El Salvador.)

Supply Chain Planner

Become a part of the procurement team, monitoring inventory, international procurement forecasting sales and production levels to plan materials needed. Interacting with vendors. Leading the warehouse and distribution.

Schedule and the movement of parts by means of moving orders to meet customers expectation. Working together with engineering team to make sure all orders arrive on time with accuracy.

Work with Inventory Control Personnel to expedite needed product or materials.

Dealing with vendors and 3pl suppliers.

Calculate material requirements needed to support production and sales objectives at manufacturing locations and generate purchase orders or contract releases in accordance with pricing, delivery and quality specifications as enumerated in national agreements.

Generate orders releasing refined raw materials to support plant production levels and input required purchase order data into B2B database.

Perform daily cycle counts to monitor and control inventory days-on-hand and order accuracy to enable accurate calculation of future supply schedule requirements.

Education

INDUSTRIAL ENGINEERING, UNIVERSITY OF EL SALVADOR, EL SALVADOR 2014, GPA 3.4/4

AS for Supply Chain Management, Ivy Tech Community College, Indianapolis

2022, GPA, 3.7/4.0

Bachelor of Science (B.S.) in Management at Marian University on going.

Certifications:

ESOL, Six Sigma yellow and green belt.

NLPA Certification Procurement, OSHA 10 H, CLA, CLT,

Transport Systems

Experience working with multiple WMS systems such as Manhattan, Oracle, Citrus, Opti turn, Takt.

High experience with Office, Minitab, and google documents.



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