Mental Health Customer Service

Misha’al Feltes

512-***-**** *************@*******.***

Professional Experience

Direct Services (Healthcare) Experience: 13+ Years

• Admitted patients and setup charts from other units or supervised their arrival through direct transport

• Performed a variety of assistive tasks such as the monitoring and recording of vitals, in-out catheterization, changing of urine bags, colostomy bags, assisted in a code blue resuscitation

• Scheduled all visits for private clients with Physical Therapists, Doctors and other pertinent visits

• Experience working with severe diseases and disabilities such as Friedrich Ataxia, Osteoporosis, MS, Quadriplegia, Alzheimer's, Dementia, Stroke, Depression, Bi-Polar Disorder, Schizophrenia and Autism

Child Development and Mental Health Experience: 22+ Years

• Experience working directly with children aged from infancy to 18 years

• Oversaw needs of the children in the milieu and taught specified curriculum or social behavior

• Communicated with parents or social workers concerning child’s well-being and progress

• Created lesson plans for each month and maintained the class through classroom management

• Completed assessments on each child’s development and documented all pertinent information

• Dedicated to being a consistent and positive role model to all children throughout duration of time spent together

Supervision/Management/Retail Experience: 28+years

• Instruct students/employees in all areas of the process of their duties and maintenance

• Provide superior customer service, problem solving for customers with special orders and online orders

• Wrote reviews, counseled associates in need of guidance, supervised and administered accuracy chart and evaluations of cashiers

• Oversee production for quality and quantity control for mass production

Walgreens- Shift Manager, Beauty Consultant, Inventory Specialist, Rover 12/2020- 09/2022

Maximus-Customer Service Representative

Private Contractor Home Health Aide 05/2017- Present

Hyde Park Child Development Lead Teacher 03/2015 - 04/2017

The Home Depot Department Supervisor 03/2013-12/2014

Texas Pie Kitchen Kitchen Manager 08/2011-09/2012

Dell Children’s Hospital Clinical Assistant II 08/2008-11/2010

KINDERCARE

The Oaks Treatment Center - Mental Health Associate

UT CHARTER SCHOOL 07/ 2005- 08/2006

Helping Hand Home for Children - Therapeutic Childcare Specialist 08/2003-06/2005

American Embassy School New Delhi, India- Teaching Assistant 08/2000-03/2002

Science Department US Embassy New Delhi, India- Office Management Specialist 05/2000-08/2000

Education

West Potomac H.S Alexandria, VA Diploma Completed

Austin Community College Austin, TX Psychology and Counseling Nursing Studies In Progress

Goodwill Career and Technical Academy Austin,TX -Clinical Nursing Assistant, Medical Assistant, Phlebotomy Completed

Southern Careers Institute Austin, TX- Business Administration Completed

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