MATTHEW KOSTENUK
Edmonton, Alberta, T5R 4G4
780-***-**** Mobile ad4315@r.postjobfree.com
STRENGTHS:
- Exceptional customer service and relations
- Reliable and hardworking, achieving efficiency
- Meeting goals and sales quotas on a consistent basis
- Able to excel in a Management position and lead a team of employees
- 20 years of experience in Sales, Retail, and Hospitality
- Able to learn quickly and adapt to new environments
- Can multi-task and able to work any and all departments
EXPERIENCE:
Hudsons Bay - Department Manager October 2022 - Present
- Provide customer service excellence
- Product knowledge. Ensuring all customer needs are met
- Sales transactions and developing customer relations
- Processing cash and all other forms of payment
- Suggestive selling including the company credit card
- Opening and closing of the store. Oversee daily operations
- Sales in all department areas, including Suits, Denim, Shoes, Childrens, and Housewares
- Obtain and exceeding sales targets, including KPI’S
Cash Canada - Sales and Loan Associate October 2020 - September 2022
- Finding Financial Solutions for Customers needs
- Buying and Selling of store merchandise
- Handling Cash and other Payment options
- Merchandising, Purchasing and Selling
- Collateral loans to customers, Providing Customer Service Excellence
- Research, test, and market items
Chuck E. Cheese - Assistant Manager September 2019 - October 2020
- Acting Cash Manager
- Overseeing Day to Day operations
- Manager on Duty when General Manager is absent
- Active in all areas of the restaurant, including cash, kitchen, game room, and showroom
- Coaching and training staff, Ensuring a great experience for every customer
- Ensuring Food and Safety regulations are met
- Creating the perfect birthday party for each child
Stockhomme – Manager April 2018 – April 2019
- Opening and Closing of the store, Overseeing Day to Day Operations
- Providing Excellent Customer Service
- Merchandising, scheduling, keeping accurate financial records
- Obtaining and maintaining sales goals and targets
- Creating a positive environment for Customers and staff
- Managing, Coaching, Training, and hiring of employees
- Creating a successful work environment
Bluenotes – Manager August 2017 –March 2018
- Overseeing Day to Day Operations
- Opening and Closing of the store
- Providing Excellent Customer Service
- Hiring and Training of staff of 15 employees
- Merchandising, Scheduling
- Stock, creating displays
- Obtaining sales goals and targets, Creating a successful work environment
Famous Footwear - Assistant Manager October 2016-August 2017
- Handling Day to Day Operations
- Opening and Closing of the store
- Providing Quality Customer Service, Obtaining and exceeding Sales Goals
- Supervision of approximately 10 employees
- Train New Hires, Keeping store organized
- Merchandising and Stock, Maintaining accurate records
Pantorama – Manager July 2013 – September 2016
- Quality Customer Service
- Supervise staff of approximately 12 employees
- Merchandising and Suggestive Selling
- Stock and Inventory, In charge of day to day operations
- Obtaining sales goals and Scheduling
- Sales Coaching with staff members, Hiring and Training of new associates
- Updating and keeping accurate financial records
Winners – Cashier/Cash Office April 2010 – July 2013
- In charge of Cash Office
- Organizing receipts and preparing the cash for the next day
- Worked all Departments in the store which included:
Cash, Jewellery, Markdowns, Warehouse, Men’s and Ladies
- Quality Customer Service and Suggestive selling, Ensuring all departments run efficiently
- Stock and Inventory, Counting and preparing 15 tills for next day
- Ensuring all money, receipts, and other forms of payment balance correctly
EDUCATION:
- General High School Diploma - Trained for Commercial Acting from C.M.A.C.
References Available Upon Request