Jose Peguero

Miami, Florida ad430d@r.postjobfree.com 786-***-****

Objective

Highly motivated and experienced professional with over a decade of leadership in the hospitality and sales industries, seeking to leverage extensive background in team supervision, customer service, and account management to drive success and exceed targets in a dynamic and challenging environment. Professional Experience

Account Manager, Revo Wholesale, Miami, FL

2023 - Present

• Spearhead client relationship management to enhance customer satisfaction, retention, and account growth.

• Collaborate with cross-functional teams to optimize supply chain processes, ensuring timely delivery and inventory accuracy.

• Utilize analytical skills to monitor sales trends, forecast demand, and adjust strategies accordingly to maximize revenue.

• Implement innovative marketing and sales strategies to expand customer base and penetrate new markets.

Bar Supervisor, Fountainbleau Hotel, Miami, FL

2013 - 2019

• Managed a diverse team of bartenders and support staff, fostering a culture of excellence, teamwork, and continuous improvement.

• Oversaw inventory management, including procurement, stock control, and waste reduction, resulting in a 15% decrease in operational costs.

• Developed and implemented training programs to enhance staff skills, improve service standards, and ensure compliance with health and safety regulations.

• Coordinated with event planners and culinary teams to deliver high-quality service for special events and functions.

Supervisor, M&G Parking, Miami, FL

2010 - 2013

• Led operations for a high-volume parking service, ensuring efficient vehicle handling and customer service excellence.

• Implemented operational improvements that increased customer satisfaction by 20% and streamlined parking processes.

• Conducted regular team meetings and training sessions to reinforce safety protocols and customer service best practices.

• Managed scheduling, payroll, and performance evaluations for a team of 20+ employees.

Education

Universidad Católica Madre y Maestra, Santiago, Dominican Republic Associate Degree in Marketing, 1996-1998

Santiago Christian School, Santiago, Dominican Republic High School Diploma, Graduated 1996

Skills

• Team Leadership & Development

• Strategic Planning & Execution

• Customer Relationship Management

• Sales & Marketing Strategies

• Inventory & Supply Chain Management

• Financial Reporting & Analysis

• Proficient in MS Office

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