Joe Stanko

**** ********* *****

Punta Gorda, FL 33983

917-***-****

ad42yi@r.postjobfree.com

KEY SKILLS

Microsoft Azure System Administrator/Exchange/Azure Active Directory/Intune/Office 365 Administration

Senior Executive deskside white glove C-Suite technical support at levels 1-3

Microsoft MCSE, MCSA, MCITP, Apple, Palo Alto, Citrix and CompTIA certified

CERTIFICATIONS

Microsoft

Azure

Microsoft Certified: Azure Administrator

Microsoft Certified: Identity and Access Administrator Associate (Azure Active Directory)

Microsoft Certified: Azure Fundamentals

Windows Server

Microsoft Certified Enterprise Administrator (MCITP): Windows Server 2012

Microsoft Certified Solutions Associate (MCSA): Windows Server 2008

Microsoft Certified Enterprise Administrator (MCITP): Windows Server 2008

Microsoft Certified Specialist (MCS): Server Virtualization with Hyper-V and System Center

Windows Operating Systems

Microsoft Certified Solutions Expert (MCSE): Desktop Infrastructure

Microsoft Certified Solutions Associate (MCSA): Windows 10

Microsoft Certified Solutions Associate (MCSA): Windows 8 (Charter)

Microsoft Certified Solutions Associate (MCSA): Windows 7

Microsoft Certified Enterprise Desktop Administrator (MCITP): Windows 7

Microsoft Certified Enterprise Desktop Support Technician (MCITP): Windows 7

Microsoft Certified Desktop Support Technician (MCDST): Windows XP Professional

Other Industry Certifications

Palo Alto Networks Certified Cybersecurity Associate (PCCSA)

Apple Certified Support Professional (ACSP)

Apple Certified Associate - Mac Integration

Apple Certified Macintosh Technician (ACMT)

Citrix Certified Administrator: Citrix XenDesktop 5

Citrix Certified Administrator: Citrix XenApp 6

CompTIA Security+

CompTIA Network+

CompTIA A+

CompTIA IT Operations Specialist

EXPERIENCE

11/2023–Present: North Port Florida Police Department, Applications Systems Administrator

ProPhoenix RMS/CAD/WDA/GPS installation and configuration

IT support for the department inclusive of computer hardware and software support

Getac and Dell laptop configuration

ProPhoenix RMS/CAD/WDA/GPS installation and configuration

Mikrotik and Watchguard configuration and vehicle installation

Active Directory administration

Email security via Microsoft Defender and Microsoft 365 Exchange Center

2/2018–11/2023: Eldridge, Azure System Administrator/Exchange Administrator, Senior Executive IT support

Microsoft Azure Administrator, inclusive of account creation, group and distribution list management via Azure Admin Center, Exchange, SSO Enterprise App deployment, calendar management via PowerShell, SharePoint administration

Lead technical support for the firm's New York City office providing concierge white glove support inclusive of C-Suite executives

Deploy firm iPhones configured with Microsoft Intune MDM

Configure and support Dell Windows 10 laptop and desktop computers utilizing Azure AD

Onboarding of new hires and offboarding departing employees in conjunction with Human Resources

Cisco Unified Call Manager telephony management

Manage and train IT team members

Home IT assistance for firm leadership

2/2017–2/2018: DXC Technology (formerly HP Enterprise) for Omnicom Group, Senior Technical Support Representative

Managed Level 1/2/3 support in-person and remotely via LogMeIn for Mac OS, Windows 7/8/10, hardware and software for Omnicom's agencies across the U.S.

Traveled between agency sites to troubleshoot and liaise with agency technical staff

Supervised Level 1 site technicians and conducted ServiceNow training

Trained staff on tickets via ServiceNow

8/2016–2/2017: Heidrick and Struggles, Executive Deskside Senior Support Technician

Dedicated white glove deskside support for the firm's CEO, C-Suite, and managing partners

Oversaw video conferencing and firm Board meetings utilizing Cisco TelePresence, Codecs, and Crestron systems

Configured and deployed all iOS (iPhones and iPads) and Android devices using MobileIron MDM

5/2013–8/2016: HCL Technologies. Executive Deskside Support Technician, GSW Worldwide/inVentiv Health

White glove deskside support on Windows 7 and Apple operating systems

Supervised and trained deskside support technicians

Supported conference room audio-video (Mac Mini, Air Drop and web)

Imaged and supported Apple desktops and laptops via JAMF Casper

Responsible for all new hire equipment set up

Installed and administered Symantec PGP hard disk encryption, managed tickets via ServiceNow

Executive Deskside Support Technician, Reader’s Digest Association Executive Offices

Deskside support for the CEO, CFO, and COO on Windows 7 and Apple OS

Migrated users from Lotus Notes to Outlook 365

Imaged and supported Mac desktops and laptops via FileWave

Managed helpdesk tickets via Remedy Salesforce

9/2012–5/2013: Associate Consultant I, Support Practice Group, Kraft & Kennedy

End-user help desk support for the firm’s Managed Services clients

Regular site visits to client locations for in-house network support

Kaseya network monitoring and remote access software and ConnectWise PSA ticketing system

5/2010 – 9/2012: Help Desk Manager/IT Technician, The Children’s Aid Society

Primary help desk contact for the 1100 users in the organization and as central point of contact for field technician queue via phone, email and help desk tickets via HelpSTAR

Configured/reimaged, installed, and updated laptops and desktops with Windows XP and 7

12/2008 – 5/2010: Help Desk Technician & Assistant System Administrator, Local 802 AFM

Deskside support to users on Windows XP, configured and deployed new computers

6/2008 – 12/2008: Help Desk Technician, The Advertising Council

Deskside support to users on Windows XP

EDUCATION

Juilliard School, Bachelor of Music

New Age Training, Help Desk Support Specialist Certificate

The New School, Certificate in Audio Engineering

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