NaQoia Elise Roberts

**** ******* ***. ***** **, 33610

813-***-****

ad42y4@r.postjobfree.com

Objective

To build a long-term career in a professional setting where I can utilize my claims knowledge and experience in the best possible way. I would also love to obtain a position where my natural investigations and research skills are being used. Which would allow me to build a career with a strong company that allows room for career advancements.

Work Experience

Anthem – Operations Expert 2018 – Current Tampa, FL

• Review Market PIs and Survival Guides

• High Dollar review

• Review desktops, aged claims reports, queue structures

• Provide back up to the manager

• Review Quest audits

• Respond to Action Grams in a timely manner

• Work close with the business partners

• Coach, train and mentoring claim analyst on PI’s Preferred Materials – Accounting Clerk 2014- 2018 Tampa, FL

• Process and maintain Accounts Payable records and resolve queries within an automated, high volume environment.

• Check for accuracy of expenses and payments being recorded to the general ledger.

• Process Travel and Entertainment expenses using an automated system.

• Scanning, indexing, sorting, and data entry of supplier invoices.

• Resolve invoice discrepancies (including duplicate invoices) utilizing multiple systems.

• Assist in month end close activities including accruals, and journal entry preparation. United Rentals – Cash Applications 2012-2013 Tampa, FL

• Inputted credit and debits to the accounting system in support of the payables work

• Was responsible for applying unapplied cash to the proper invoices and researching accounts and correcting discrepancies with misapplied cash

• Communicated with customers to account for payments and cash

• Efficiently managed the application of payments according to the customers’ payment advice while maintaining a high transaction count

• Was responsible for applying all payments received through the lock boxes with minimal transactional error

Keystone Automotive-Accounts Payable Associate 2007-2010 Tampa, FL

• Processed invoices and generated checks

• Communicated with vendors

• Researched invoice discrepancies

• Monitored payment status of accounts

• Assisted with month end closures

• Provided general support to the Accounting Department

• Processed incoming and outgoing mail

• Separated invoices and determine due dates/discounts and file accordingly

• 3 way matching (purchase order = receiver = invoice)

• Reconciles bank statements and report discrepancy problems JP Morgan Chase Auto Finance-Collection Rep-2002-2006 Tampa, FL

• Collected past due amounts on accounts

• Located and contact customers by telephone and mail, handle moderately difficult skip-trace assignments

• Determined reasons for non-payment,

• Negotiated payment arrangements

• Maintained over 100 calls per day, contact percentage, promises/calls ratio, promises kept, and/or delinquency.

• Advised clients/debtors of necessary actions and strategies or debt repayment Technical Skills:

• Microsoft Word

• Excel

• Outlook

• PowerPoint

Core Competencies

• Proficient computer and telephone skills, with the ability to multi task in a fast paced environment and prioritize effectively.

• Strong documentation, problem solving, communication, clinical and critical thinking skills.

• Consistent, punctual, reliable, and receptive.

• Ability to operate a variety of office equipment and software.

• An effective leader with the skills necessary to work alone and be a team player EDUCATION

University of Tampa, Business Management, Tampa, FL Hillsborough High School, High School Diploma, Tampa, FL References

Available on request

Contact this candidate