NaQoia Elise Roberts
**** ******* ***. ***** **, 33610
****@*****.***
Objective
To build a long-term career in a professional setting where I can utilize my claims knowledge and experience in the best possible way. I would also love to obtain a position where my natural investigations and research skills are being used. Which would allow me to build a career with a strong company that allows room for career advancements.
Work Experience
Anthem – Operations Expert 2018 – Current Tampa, FL
• Review Market PIs and Survival Guides
• High Dollar review
• Review desktops, aged claims reports, queue structures
• Provide back up to the manager
• Review Quest audits
• Respond to Action Grams in a timely manner
• Work close with the business partners
• Coach, train and mentoring claim analyst on PI’s Preferred Materials – Accounting Clerk 2014- 2018 Tampa, FL
• Process and maintain Accounts Payable records and resolve queries within an automated, high volume environment.
• Check for accuracy of expenses and payments being recorded to the general ledger.
• Process Travel and Entertainment expenses using an automated system.
• Scanning, indexing, sorting, and data entry of supplier invoices.
• Resolve invoice discrepancies (including duplicate invoices) utilizing multiple systems.
• Assist in month end close activities including accruals, and journal entry preparation. United Rentals – Cash Applications 2012-2013 Tampa, FL
• Inputted credit and debits to the accounting system in support of the payables work
• Was responsible for applying unapplied cash to the proper invoices and researching accounts and correcting discrepancies with misapplied cash
• Communicated with customers to account for payments and cash
• Efficiently managed the application of payments according to the customers’ payment advice while maintaining a high transaction count
• Was responsible for applying all payments received through the lock boxes with minimal transactional error
Keystone Automotive-Accounts Payable Associate 2007-2010 Tampa, FL
• Processed invoices and generated checks
• Communicated with vendors
• Researched invoice discrepancies
• Monitored payment status of accounts
• Assisted with month end closures
• Provided general support to the Accounting Department
• Processed incoming and outgoing mail
• Separated invoices and determine due dates/discounts and file accordingly
• 3 way matching (purchase order = receiver = invoice)
• Reconciles bank statements and report discrepancy problems JP Morgan Chase Auto Finance-Collection Rep-2002-2006 Tampa, FL
• Collected past due amounts on accounts
• Located and contact customers by telephone and mail, handle moderately difficult skip-trace assignments
• Determined reasons for non-payment,
• Negotiated payment arrangements
• Maintained over 100 calls per day, contact percentage, promises/calls ratio, promises kept, and/or delinquency.
• Advised clients/debtors of necessary actions and strategies or debt repayment Technical Skills:
• Microsoft Word
• Excel
• Outlook
• PowerPoint
Core Competencies
• Proficient computer and telephone skills, with the ability to multi task in a fast paced environment and prioritize effectively.
• Strong documentation, problem solving, communication, clinical and critical thinking skills.
• Consistent, punctual, reliable, and receptive.
• Ability to operate a variety of office equipment and software.
• An effective leader with the skills necessary to work alone and be a team player EDUCATION
University of Tampa, Business Management, Tampa, FL Hillsborough High School, High School Diploma, Tampa, FL References
Available on request