YECENIA

CAMACHO

757-***-**** ad42xp@r.postjobfree.com Williamsburg, VA 23185

SUMMARY

Focused & Dedicated Supervisor with excellent issue and conflict resolution skills, offering 15 years of

experience leading talented teams. Knowledgeable in inventory control and process improvement.

Builds collaborative partnerships within departmental lines to achieve departmental and team:

results.

SKILLS

© Goal-oriented * Contract development and management

e Processes and procedures * Team building

* Capital improvement planning © Customer service

EXPERIENCE

Supervisor

Kings Creek Resorts Williamsburg, VA Feb 2019-Sep 2021

* Resolved customer complaints and adjusted policies to meet changing needs.

* Documented conversations with customers to track requests, problems and solutions.

© Trained employees on additional job positions to maintain coverage of roles.

© Assigned tasks to associates to fit skill levels and maximize team performance.

© Recruited and hired qualified candidates to fill open positions.

* Maintained team progress against performance targets by motivating staff and proactively

resolving department-level issues.

Supervisor

Mastercorp Resort Housekeeping Services Williamsburg, VA Mar 2006-Jul 2019

* Completed thorough opening, closing and shift change functions to maintain operational

standards each day.

© Planned and optimized warehouse work processes to improve fulfillment system efficiency.

* Treated associates with fairness and respect, providing recognition of accomplishments.

* Demonstrated excellent communication skills in resolving product and consumer complaints.

LANGUAGES

Spanish:

SS

Native/ Bilingual

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