Customer Service Country Club

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Luz Jurado

*********************@*****.*** 239-***-****

** **** ** ***** ******, Naples, FL 34114

Enthusiastic cashier working for 10 years in food/beverage. Exceptional customer service, organizational and communication skills with an optimistic attitude.

Dependable Server recognized for consistency in productivity and attendance while exhibiting a positive attitude in light of challenging situations. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts.

• Bilingual • Attention to detail • Communications

• Customer service • Dependable • Outstanding people skills

• Problem-solving abilities Excellent communication abilities

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Server/ Bartender

Royal Palm Country Club – Naples, FL February 2006 - Current

• Accepted and processed customer payments in cash, credit cards and checks, checking for validity.

• Evaluated the customers' needs and provided service options to meet their requirements.

• Greeted customers and offered them assistance where possible. Assisted clients in understanding their available options and helped them select the right service plans for their needs.

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• Acknowledged customer issues and resolved their problems quickly and efficiently. Customer Service/ Receptionist

Insurance Solutions of Southwest Florida, Inc. – Marco Island, FL April 2007 - September 2007

• Acknowledged customer issues and resolved their problems quickly and efficiently. Assisted clients in understanding their available options and helped them select the right service plans for their needs.

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Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.

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Effectively communicated with other employees and upper management to ensure complete care of customers.

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• Evaluated the customers' needs and provided service options to meet their requirements. EDUCATION

• Followed up with customers ensuring their satisfaction with their purchases. Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.

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• Greeted customers and offered them assistance where possible.

• Informed customers about current promotions and sales, encouraging them to take advantage. Diploma

Lely High School Naples, FL May 2006

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