Receptionist/PBX Telephone Operator/ Customer Service Sales Experience

MARIA THERESA BAUTISTA

********@*****.*** 587-***-**** Calgary, AB T2X0Z1

PROFESSIONAL SUMMARY

Highly motivated with extensive customer service and sales experience. With strong communication skills both oral and written, organized and detailed oriented. Devoted to giving every customer a positive and memorable experience. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Friendly and upbeat with strong organization, teamwork, inter and intrapersonal skills. Reliable, punctual, and flexible worker.

HIGHLIGHTS

• Superior customer service skills

• Commited to attendance and promptness

• Enjoys fast paced environment

• Sales experience

• MS Office

• Efficient multitasking

• Event Singer/Hosting

WORK HISTORY

Office Receptionist/PBX Telephone Operator/Sales Accounting Staff Pag-asa Steel Works, Inc. Manila, Philippines 08/2010 – 12/2023

● Responded promptly to customer inquiries via phone calls or emails.

● Provided administrative support to the accounting department.

● Adhered to all company policies related to sales procedures and privacy regulations.

● Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

● Recognized by management for providing exceptional customer service.

● Identified needs of customers promptly and efficiently.

● Assisted with customer requests and answered questions to improve satisfaction. PBX Telephone Operator

Unilever RFM Selecta Manila, Philippines 01/2004 – 08/2010

● Paged employees over the PA system to ensure prompt connection with callers.

● Processed incoming and outgoing mail, packages, and deliveries.

● Responding quickly to emergency situations requiring immediate action.

● Provided technical support for PBX telephone system issues.

● Programmed new extensions into the PBX telephone system as needed.

● Reported telephone line issues and outages for prompt repairs.

● Operated telephone switchboard to provide information, take messages, and forward calls.

● Answered and directed incoming calls to appropriate personnel.

● Recorded messages, transferred calls, and provided information about the company’s services.

● Handled incoming and outgoing calls according to standard operating procedures. Local and International Telephone Operator

Philippine Long Distance Telephone Company Manila, Philippines 06/1994 – 12/2002

● Answered calls with a friendly and polite approach to engage callers and deliver exceptional customer service.

● Monitored automated systems for placing paid and collect calls and intervened for callers needing assistance.

● Displayed strong telephone etiquette while effectively handling difficult calls EXPERIENCE

SERVER/ BUSSER

GRILLING RESTAURANT- ON-LINE FOOD

FAMILY BUSINESS CO-OWNER

Manila,Philippines Opened on 2018-Present

● Developed positive relationships with customers

● Provided food and drinks suggestions based on

● Delivered accurate service

● Optimized inventory

● Assisted in regulating food preparations

● Handled customers’ positive and/or constructive

feedback.

● In charge of supervision of crew, preparation of reports, estimating and ordering of supplies,

assurance of quality control and providing

assistance wherever needed.

EDUCATION

LYCEUM OF THE PHILIPPINES

MANILA, PHILIPPINES - 1993

Bachelor of Science – Mass Communication

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