Sabrina Lynn Barrett

Tempe, AZ, *****

Skill Matrix:

Skills Years of Experience Last Used

Inbound / outbound calls 12+ years 2022

Health services, laws, rules,

and regulations

** ***** ****

Data entry 10+ years 2023

Professional Summary:

• A dedicated and experienced professional with over 25 years of combined expertise in healthcare administration, customer service, and data entry.

• Demonstrated proficiency in ensuring compliance with healthcare standards and regulations, including HIPAA, through roles at CVS Caremark and Infosys PBM.

• Skilled in conducting thorough medication reviews, maintaining accurate records, and facilitating communication between healthcare professionals and patients.

• Adept at handling inbound and outbound calls, resolving inquiries, and providing white-glove service to clients.

• Possesses exceptional attention to detail, organizational skills, and the ability to thrive in fast-paced environments.

• Proficient in Microsoft Office Suite, Adobe Acrobat, and various other software applications. Seeking to leverage extensive experience and expertise as a Licensing Specialist to support regulatory compliance and streamline processes within a dynamic healthcare setting. Skills:

• Microsoft Suites/Microsoft 365

• Microsoft Office 2000-2010

• Adobe Acrobat- Adobe .PDF

• Windows NT

• Windows Millennium

• ICOMs

• AS-400

• Database

Professional experience:

Amazon TUS1 Oct 2023 – Dec 2023

FC Associate I CRETS Department

• Processed incoming packages and matched the detailed information with what was in the package within the computer system.

• Handling incoming returned packages from all over the country.

• Sorted, scanned, and delivered all incoming mail to the appropriate area. Part of the process included lifting mail tubs. This process required standing, bending, and or sitting.

• Record all incoming mails and stamp them with time & date received Ambassadors Fine Cigars 10/2022 - 02/2023

Retail Cigar Sales Person

• Assisted both Members and customers with the purchase of their cigars and other merchandise sold at Ambassadors.

• Provided excellent white glove service to both members and customers. Handled inventory and stocked the Humidor with cigars.

• Responsible for every aspect of maintenance and upkeep of Cigar store to ensure that the shop was up kept.

• Sorted and distributed mail to specified recipients and sent outgoing mail on behalf of business Infosys PBM 07/25/2022 - 08/12/2022

Credentialing Analyst Remote

• As a Credentialing Analyst in training extracted prescriber information from attached .pdfs to assist and update prescribers onto an Excel PCR document so that prescriber claims can be paid under Medicaid.

CVS Caremark 01/2022 - 05/2022

MTC- Medical Therapy Coordinator

• As a Medical Therapy Co-Ordinator which is a sister department to the Pharmacy Advisor Department:

• We contacted members with Medicare Part D insurance and conducted a yearly review of their current medications, vitamins and any over the counter supplements they were taking and took note of any allergies that they might recently have to any medications via their most recent medication list.

• After completing and updating any allergies and the members updated prescriptions along with the correct dosage and frequency of their taken their prescriptions and over the counter vitamins and supplements would warm transfer the member to a Pharmacist, so that they could conduct the completion of the medication review and a copy of said completed medication list and review would then be mailed out to the member for their personal records.

• Worked well with other Pharmacy Technicians and my Pharmacy Technician Support Staff, Pharmacists and CVS Supervisors

CVS Caremark 03/2021 - 01//2022

Pharmacy Technician-Pharmacy Advisor Team

• As a Pharmacy Technician in Pharmacy Advisor took outbound calls for members in aide in attempting to assist them with refilling their maintenance medications via dual computer screens and data entry input

• Also, via computer data entry contacted member's pharmacy to help facilitate the member being able to pick up their prescribed maintenance medications at their preferred pharmacy of choice.

• Worked well with other Pharmacy Technicians and my Pharmacy Technician Support Staff, Pharmacists and CVS Supervisors

• Met my call matrix goals according to the guidelines set for the Pharmacy Advisor Team CVS Caremark 11/2020 -03/2021

Pharmacy Technician- Prior Authorizations/Pharmacy Advisor Team

• As a Pharmacy Technician in the Prior Authorizations Department worked the ePA Loop 1 work queue after completing research to make sure that the prior authorization process for member's prior authorizations got sorted into the correct queue or went back to the member's prescriber if additional information was needed before the actual prior authorization request was processed.

CVS Caremark 03/2020 - 11/2020

Pharmacy Technician-Pharmacy Advisor Team & Prior Authorization Technician/Agent

• As a Pharmacy Technician in Pharmacy Advisor took outbound calls for members in aide in attempting to assist them with refilling their maintenance medications via dual computer screens and data entry input

• Also, via computer data entry contacted member's pharmacy to help facilitate the member being able to pick up their prescribed maintenance medications at their preferred pharmacy of choice.

• Worked well with other Pharmacy Technicians and my Pharmacy Technician Support Staff, Pharmacists and CVS Supervisors

• Met my call matrix goals according to the guidelines set for the Pharmacy Advisor Team CVS Caremark 03/2019 - 01/2020

Pharmacy Technician-Pharmacy Advisor Team & Prior Authorization Technician/Agent

• As a Pharmacy Technician in Pharmacy Advisor took outbound calls for members in aide in attempting to assist them with refilling their maintenance medications via dual computer screens and data entry input

• Also, via computer data entry contacted member's pharmacy to help facilitate the member being able to pick up their prescribed maintenance medications at their preferred pharmacy of choice.

• Worked well with other Pharmacy Technicians and my Pharmacy Technician Support Staff, Pharmacists and CVS Supervisors

• Sorts incoming mail and delivers to appropriate department or individual, processes outgoing mail.

• Met my call matrix goals according to the guidelines set for the Pharmacy Advisor Team

• Had the opportunity to be partially trained with the Prior Authorization Team at CVS CioxHealth 12/2016 - 02/2017

Outreach Sub 15 Dept and Scheduler

• Made fifteen outbound calls in an hour to medical facilities and hospitals to obtain a request for fifteen and under medical charts with a goal to obtain and gain access to five of those contacts within that same hour

• As a scheduler made fifteen outbound calls in an hour with the overall goal to schedule three technicians to go onsite and obtain sixteen and above medical chart requests

• Throughout the day checked voicemail messages for any inbound calls in response to voice messages for the insurance companies

United States Post Office 12/2014 - 02/2016

Postal Support Employee

• Data entry and distribution of mail according to schemed zip codes utilizing 10-key and alphanumeric sequencing

• Sorted parcels for distribution throughout the country

• Moved mail throughout the plant utilizing hand jacks, cages and hampers to get letters, magazines and parcels onto trailers in accordance to their logistical destinations.

• Filed and sorted letters and magazines in accordance to their addresses

• Hand scanned tracking numbers of parcels and packages for inbound and outbound deliveries Asurion 01/2012- 09/2014

Premier Support Specialist

• Answered inbound calls from customers concerning billing Filed and maintained records

• Transmitted information and documents to customers, using computer, mail and facsimile machine

• Supervised and coordinated activities of 15 workers engaged in resolving customer problems and complaints concerning matters, such as, service installation and billing Verizon - Contract Customer 12/2010 - 10/2011

Service Specialist

• Heard and resolved complaints from customers calling over the phone for various inquiries

• Analyzed and resolved work problems and assisted workers in solving work problems as a subject matter expert.

• Followed up with customers to ensure that complaint was satisfactorily resolved

• Answered user inquiries regarding computer software and hardware operation to resolve problems Cox Communications Billing 1/2008 -10/2010

Customer Care: Tele-Worker

• Explained rates and company services while creating customer need for products and services

• Calculated and quoted rates for landline phone, high speed Internet, cable television and wireless services along with other supporting products and services

• Demonstrated products representing technological advances in industry to fit customer needs Education:

Pima Medical Institute

Certified Physical Therapy Technician

Oswego High School

NY State Regents Diploma

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