Susan Doyle

408-***-**** ● ad42wa@r.postjobfree.com ● Campbell, CA

OBJECTIVE : Seeking a position in customer service, office management, or leasing agent office where I can utilize my extensive experience working with people and managing detailed administrative work. Willing to relocate.

SKILLS

● Office management

● Extensive record keeping

● Attention to detail

● Customer Service

● MS Office

● Outlook

● Google Suite

● Residential Management SW (YARDI,

One Site, AppFoli, AMSI)

EXPERIENCE

Resident Manager - 50 units - Bill Wilson Center San Jose, CA 12/21-12/22 Resident Manager - 362 units - Private Owner San Jose, CA 04/19-12/21 Resident Manager - 100 units - Eden Housing Manteca, CA 02/03-09/19

● Managed offices for conventional and low-income apartment communities

● Maintained close to 100% occupancy

● Reviewed and processed all rental applications for apartment units. Residents included: conventional, tax credit, HUD, and Section 8

● Managed move in and move out procedures

● Managed all financials for facilities including, collecting rent and security deposits, and end of month processing

● Coordinated annual recertification of resident financial eligibility

● Facilitated all quarterly unit inspections

● Managed all daily communications and correspondence with residents and vendors

● Scheduled all maintenance

● Produced weekly and monthly corporate reports which included: number of move ins and move outs, rental delinquencies, evictions, maintenance orders, total collections, and special projects

● Passed all government audits (TCAC and MOR) inspections during 19 years of service EDUCATION & CERTIFICATIONS

● Certified Occupancy Specialist (COS), National Center of Housing Management 2006

● Accredited Resident Manager (ARM), Institute of Real Estate Management 1985

● GED - South San Francisco High School 1973

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