Contact

210-***-**** (Mobile)

ad42v5@r.postjobfree.com

www.linkedin.com/in/sapoulin

(LinkedIn)

Top Skills

Team Leadership

Interpersonal Communication

Easily Adaptable

Certifications

Office Manager/Administrative

Services

Honors-Awards

Navy and Marine Corps

Achievement Medal

Good Conduct Medal

Marine of the First Quarter Western

Marine Corps Bases CY 2017

Non Commissioned Officer of the

Year 2017

Samuel "Sam" Poulin

Lead Supervisor @ Chenega MIOS CABS Multifaceted Professional, Leadership, Operations Management

Greater St. Louis

Summary

Accomplished and dynamic professional with over 9 years of comprehensive experience, excelling in high-pressure environments and adept in engaging with top officials and key stakeholders. Proficient in managing critical operations across military, retail, and operations management sectors. Demonstrates exceptional capabilities in working with complex data and numbers, underlined by a proven track record in accurately analyzing, interpreting, and communicating vital information to influence decision- making processes. Exhibits strong leadership skills, with a flair for coordinating projects, guiding teams, and implementing process improvements. Known for maintaining composure and clarity in challenging situations, I bring a versatile and diverse skill set to effectively address and fulfill the strategic needs of a dynamic work environment.

Experience

Chenega MIOS CABS

Lead Supervisor

September 2023 - Present (7 months)

St Louis, Missouri, United States

• Directed on-site supervision and implemented strategic leadership for support staff, enhancing day-to-day production operations and successfully overseeing the completion of over 2300 cases.

• Utilized advanced problem-solving techniques, including software queries and Excel analysis, to effectively manage and resolve operational challenges, ensuring seamless integration of new work processes through clear communication.

• Vigilantly enforced instructions, policies, and precedents, significantly boosting workflow consistency and efficiency.

• Proactively assumed additional responsibilities, including IT troubleshooting, effectively resolving login and software issues, thereby streamlining workflow and reducing dependency on external IT services.

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• Conducted regular one-on-one meetings with employees, providing personalized guidance and support, and enhancing team performance and morale.

• Recognized as a Subject Matter Expert (SME) in operations management, consistently consulted for expert advice and strategic insights, contributing to organizational excellence.

Amazon

1 year 2 months

Sortation Associate

October 2022 - September 2023 (1 year)

• Actively contributed to enhancing warehouse safety and compliance as a dedicated member of the Associate Safety Committee (ASC), promoting a secure and efficient working environment.

• Skillfully operated scanning equipment in a fast-paced assembly line, ensuring accurate package tracking and handling, significantly reducing errors and enhancing customer satisfaction.

• Diligently identified and addressed discrepancies in package handling, upholding stringent quality control standards and playing a key role in maintaining high customer satisfaction levels.

• Consistently maintained a pristine and orderly work area, directly contributing to heightened productivity and adherence to safety standards in a high-velocity warehouse setting.

Learning Trainer

August 2022 - October 2022 (3 months)

United States

• Developed and executed compelling training programs, focusing on technical and interpersonal skills, significantly enhancing workforce capabilities and adaptability.

• Employed Excel for in-depth data analysis, optimizing employee training and role allocation, ensuring equitable opportunities for learning and adherence to Amazon's compliance standards.

• Provided tailored one-on-one training sessions, addressing individual needs and correcting performance issues, thereby contributing to the consistent achievement of operational quotas.

• Delivered impactful instructor-led presentations to diverse employee groups, instilling a culture of safety and compliance with Amazon's stringent policies. Page 2 of 6

• Conducted comprehensive needs assessments to identify and address knowledge and skill gaps, creating effective training plans that significantly improved team performance and skillset.

• Systematically monitored and evaluated the effectiveness of training programs, utilizing feedback and performance metrics to drive continuous improvements in alignment with organizational goals.

• Collaborated strategically with cross-functional teams to align training programs with business goals, ensuring cohesive workforce development in line with organizational strategies.

• Meticulously maintained and updated training materials and resources, ensuring their continual relevance and accuracy in a rapidly evolving work environment.

Nova Marketing

Production Supervisor 2nd Shift

March 2021 - July 2021 (5 months)

• Enhanced Quality Control Percentage by 10% for package inventory sent to customers, significantly boosting product reliability and customer satisfaction.

• Consistently achieved and surpassed hourly production quotas through efficient resource allocation and process optimization, demonstrating exceptional operational management.

• Strategically assigned tasks and monitored team performance, ensuring operational excellence and the consistent meeting of production quotas.

• Proactively tackled employee and production challenges, implementing effective solutions that minimized resource waste and adhered to strict schedules.

• Successfully met production targets and demands by meticulously assessing equipment efficiency, optimizing material use, and effectively organizing manpower.

• Demonstrated effective leadership by delegating tasks and overseeing their accurate and timely completion, fostering a high-performing and accountable team.

• Upheld stringent cleanliness and organization standards in production areas, significantly reducing hazards and inefficiencies, thus maintaining seamless operational flow.

• Effectively managed and supervised daily team activities, ensuring accurate fulfillment of customer orders and strict compliance with warehouse operational standards.

H&R Block

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1 year 5 months

Multi-Unit Team Manager

November 2019 - March 2021 (1 year 5 months)

• Demonstrated exceptional versatility by assuming various roles, including receptionist and tax preparer, as needed, ensuring operational continuity and service excellence.

• Proactively addressed customer complaints, ensuring resolution and satisfaction, thereby maintaining and strengthening client relationships.

• Spearheaded the improvement of Tax Preparation deliveries, exceeding

$700,000 annually, by optimizing daily operations and coordination, leading to enhanced service quality.

• Directed and mentored a team of 30 employees across 3 independent offices, fostering a culture of excellence and accountability through active monitoring and hands-on coaching.

• Efficiently managed employee hours and scheduling using Kronos, ensuring accurate timekeeping and optimal staff allocation.

• Strategically adjusted job assignments and schedules in response to dynamic business demands, demonstrating adaptability while considering process optimization, employee skills, and customer needs.

• Conducted thorough reviews of performance data, leveraging insights to track productivity, assess goal progress, and refine operational strategies for improved outcomes.

• Proactively analyzed report data to identify operational improvement areas, implementing changes that significantly boosted efficiency and performance.

• Enhanced team efficiency through strategic delegation and close monitoring of daily activities, recognizing and rewarding outstanding contributions to encourage peak performance.

Operations Admin Assistant / Operations Specialist May 2020 - August 2020 (4 months)

United States

• Played a pivotal role in coordinating routine operations and special projects for over 20 independent offices, significantly aiding the operations manager in achieving organizational objectives.

• Strategically managed office supplies inventory, consistently ensuring smooth and efficient office operations.

• Delivered top-notch administrative support to office staff, playing a key role in cultivating a productive and efficient office environment.

• Coordinated effectively for the timely repair and maintenance of office equipment, minimizing downtime and maximizing overall productivity. Page 4 of 6

• Diligently maintained clean and hygienic environments in industrial job sites, ensuring safety and wellbeing in high-traffic areas, thereby contributing to a healthy work setting.

Marine Corps Recruiting

Operations Clerk (E4-E5)

September 2017 - December 2019 (2 years 4 months)

San Antonio, Texas Area

• Collaborated directly with the commanding officer and high-ranking enlisted personnel, orchestrating extensive data and information coordination across multiple cities, showcasing exceptional organizational and communication skills.

• Skillfully developed and updated Excel spreadsheets and data entry databases for strategic tracking and analysis of recruiter performance across a 64,000 square feet area, enhancing operational efficiency and decision- making.

• Expertly planned and organized key meetings and conferences, including conference calls, facilitating effective communication and smooth business operations.

• Promptly and efficiently responded to emails and other correspondence, ensuring swift communication and streamlined business processes.

• Proactively collaborated with senior management in the initiation and implementation of new projects, demonstrating leadership and active engagement in operational processes.

• Diligently maintained and digitized records, ensuring organized and efficient access to critical information, thereby supporting timely and informed decision- making.

United States Marine Corps

Administrative Specialist/Separations Clerk (E1-E4) December 2015 - August 2017 (1 year 9 months)

Marine Corps Air Station, Yuma, AZ

• Effectively managed documentation by creating and regularly updating physical and digital records, ensuring accuracy and compliance with administrative standards.

• Actively facilitated team communication by preparing and distributing essential communications, fostering collaboration and improving team efficiency.

• Provided exceptional administrative support to office staff, playing a key role in enhancing office operations and overall task execution. Page 5 of 6

• Proactively addressed and resolved customer concerns, ensuring high levels of satisfaction and fostering long-term customer loyalty.

• Streamlined administrative processes through the creation and maintenance of detailed procedures, significantly enhancing operational efficiency and accuracy.

Education

American Military University

Bachelor's degree, Entrepreneurship/Entrepreneurial Studies · (January 2021 - March 2024)

American Business & Technology University

Vocational Certificate, Business Administration and Management, General · (2020 - 2021)

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