Esaie Cene

**** ***** ****** **, ********* Ohio, 44647

330-***-**** ad42ug@r.postjobfree.com

SUMMARY:

I have a bachelor’s degree in psychology and a master’s degree in Business Administration (MBA). I’m a remote customer solution manager and sales representative. I’m also a qualified Account Manager. I have excellent communication and interpersonal skills. I have excellent computer skills and I’m very organized. I speak English, French, and Spanish.

EDUCATION & TRAINING:

University of the People, USA accredited

Master in Business Administration, MBA Graduated in June 2023

Haitian State University, USA accredited equivalent

Bachelor in Psychology 2006 to 2010

Projecto solidario por la enfancia Madrid, Spain

Leadership and program coordination 2011

Organization Psycho-social International France, Paris

Project and Program Management 2013

The village network Wooster, Ohio Motivational interviewing 2018

Molina Health Care Cleveland, Ohio

Cultural Competency 2020

SKILLS:

Excellent communication skills and interpersonal skills.

Excellent ability to coach and make good judgments.

Fluent in English, French, and Spanish.

Critical thinking and problem-solving skills.

Strong computer skills.

Team player.

Great time management skills.

Excellent written and verbal communication skills.

Excellent active listening skills.

Ability to collaborate with people from different cultural backgrounds.

Excellent ability to de-escalate situations and create calm for effective decision-making.

Excellent motivational skills.

Excellent leadership skills.

Experience

Heart to Heart, Health and Wellness LLC From 2021

Remote Customer Success Manager and Marketing Specialist. Canton, Ohio

Handle customer and employee queries effectively, including incoming telephone calls and correspondence.

Establishing a trusted/strategic advisor relationship with customers and driving continued value to services.

Assist your team with managing customer complaints.

Meet or exceed targets for retention of existing customers and employees.

Enhance customer and employee satisfaction.

Manage successful program implementation and onboarding.

Employ a consultative sales approach to up-selling services.

Properly utilize our CRM system.

Advocate for customer needs by capturing and sharing feedback.

Effectively describe new services and programs and features to customers and employees, including benefits, how to use, etc.

Respond to new inbound sales inquiries.

Daily Web Marketing From 2021 (part-time)

Remote sales representative Remote in USA

Educate, strategize, and successfully sell the company’s advertising programs through a high volume of outbound sales calls.

Own and manage a pipeline of clients. (all organized in our CRM, Salesforce)

Build and maintain trusting relationships with the clients.

Become an expert in the company’s advertising solutions, and adapt product recommendations quickly to suit client needs - asking probing questions and overcoming customer objections and rejection will be critical to your success.

Achieve and consistently exceed monthly sales goals- strong work ethic and tenacity are key.

Stay organized and manage your time effectively in order to complete your daily goals- you know that sales are a numbers game and you’re here to win.

Family Solutions of Ohio 2019-2021

Program Manager Cleveland/Akron

Organizing daily activities based on the goals of the organization.

Devising new programs that support the organization’s objectives.

Coming up with sustainable goals for the organization.

Working with other departments to develop budgets and plans for the programs.

Evaluating and assessing the programs’ strengths and weaknesses.

Monitoring projects and overseeing project managers to ensure goals are met.

Meeting with stakeholders to discuss program status and goals.

Working with the marketing team to improve strategies.

The Village Network 2018-2019

Supervisor Wooster, Ohio

As a partner in building brighter futures for youth and their families, your role will be to provide direct supervision and other related technical and clinical support activities that align with The Village Network’s Mission, Vision & Values.

Provides formal supervision of direct care staff including, but not limited to providing instruction and direct observation in behavior management, creation of a positive environment, communication skills, and developing appropriate/therapeutic relationships.

Provides performance reviews for Youth Care Specialists; ensures yearly training is completed to ODJFS standards.

Works with groups and ensures proper coverage (with staff) and provides feedback to direct supervisor regarding implementation of outpatient groups.

Complete the accompanying paperwork

Supports the treatment plans for each resident within the group and assists the Clinical Therapist with developing intervention techniques.

Requires extensive on-call responsibilities including, but not limited to handling emergencies and helping during staff shortages for any reason (ex. severe weather, making campus rounds to assist staff as needed) Completes other administrative tasks including, but not limited to, creating weekly staffing schedule; approving vacation/other time off and arranges coverage for absent staff; inspects facilities to ensure licensing, health, safety, and maintenance requirements are met; assisting during special events, recreation time, and transportation efforts; and requisitioning/approving provisions including clothing, canteen orders, and Christmas shopping.

Involvement in youth discipline situations daily with individuals or groups, as the need arises, including Juvenile Court involvement and crisis intervention.

One-Eighty INC. (SUD) Wooster, Oh

Residential Support Specialist 2017-2019

Gathering and assessing patients' and clients’ information to evaluate needs.

Ensuring clients maintain their daily treatment schedule.

Assisting clients with medication and performing UAs.

Completing required documentation.

Performing client’s room and shores check.

Assisting with other tasks.

Project Coordinator

Organization International Psycho-social 2013-2016

Organizing daily activities based on the goals of the organization.

Devising new programs that support the organization’s objectives.

Coming up with sustainable goals for the organization.

Collaborating with other departments to develop budgets and plans for the programs.

Evaluating and assessing the programs’ strengths and weaknesses.

Monitoring projects and overseeing project managers to ensure goals are met.

Delegado

Projecto Solidario Por la enfancia 2011 2013

Monitor and approve program expenditures.

Prepare financial statements and maintain records pertaining to program activities.

Purchase or approve the purchase of equipment and supplies needed by the staff and program.

Supervise the program’s staff.

Schedule program work, oversee daily operations, coordinate the activities of the program, and set priorities for managing the program.

Manage marketing and outreach to the community.

Prepare or assist in the preparation of grant requests and funding continuation from outside sponsors.

Contact this candidate