ROSQUELYN WOODS

**** ** ***** **, **** Saint Lucie, FL 34953

Phone: 561-***-****

Email: ad42ud@r.postjobfree.com

Profile

Experienced Customer Service professional with excellent interpersonal skills and commitment to customer service. One whose able to handle customer inquiries, complaints repair trust, locate resources for problem resolution.

Summary of Qualifications

·Flexible and adaptable

·Ensures consumer access to needed resources

·Team Player

·Deliver outstanding services, exceed expectations and build long-term loyalty.

·Manage upset customers, conflicts and challenging situations

·Build rapport, listen, clarify and manage conversation flow

Professional Experience

08/2019 - Current

Associate Career Consultant

AARP, Port Saint Lucie, FL

·Greeting all visitors

·Providing exceptional customer service

·Answering phone calls, take messages, return calls

·Routing calls to appropriate program/dept.

·Assisting with basic computer questions

·Assisting with use of equipment

09/1999 - 10/2012

Adult Case Manager

Lifestream Behavioral Center, Leesburg, FL

·Conducted a holistic assessment of consumer's living situation at a minimum of six months, and more often when there are significant changes in the consumer's situation.

·Scheduled at least one monthly face to face with the consumer preferably in the natural living environment.

·With consumer permission, involved significant others in their treatment.

·Linked to needed services in the community, monitor an advocate service provision.

·Prepared medication review summaries of all consumers on the caseload.

·Convened and attended staffing as necessary. For assessing and coordinating services for consumer.

·Coordinated the discharge of consumers from the Center's Psychiatric Hospital or other inpatient or residential settings.

·Communicated and liaison with the consumer's family and service providers.

·Completed required Center, DCF, legal statistical and fiscal documentation in an accurate timely manner.

08/1994 - 04/1999

Teacher

Palm Beach County, Palm Beach, FL

·Instructing all academic subject areas to classroom of up to 28 first graders.

·Creative Lesson Planning and Curriculum Development

·Classroom Management & Discipline

·Standardized Testing / Scoring

08/1991 - 05/1993

Teacher

Fulton County School Board, Atlanta, GA

·Instructing all academic subject areas to classroom of up to 28 first graders

·Creative Lesson Planning and Curriculum Development

·Classroom Management & Discipline

·Standardized Testing / Scoring

Education

Elementary ED Early Childhood

Bachelor's Degree

Bethune Cookman College,

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