Customer Service Retail

Marie Anita Zamy-Williams

Calgary, AB/ Cell: 587-***-****/ Email: ************@*****.***

PROFESSIONAL SUMMARY

With a genuine passion for exceptional food and a commitment to delivering outstanding customer service, I bring integrity, enthusiasm, and a willingness to go the extra mile to every interaction. Drawing from my retail customer service experience, I understand the importance of creating memorable customer experiences. I thrive in environments where I can utilize my skills to exceed expectations and contribute to a positive shopping experience. Ready to leverage my passion and dedication to elevate the Fresh Food Department and delight customers at every opportunity.

HIGHLIGHTS SKILLS

Food Handling: Knowledge of safe food handling procedures, including proper storage, preparation, and serving techniques to maintain freshness and prevent contamination.

Customer Service: Ability to provide friendly, efficient, and personalized customer service, including taking orders, answering questions, and making recommendations.

Food Preparation: Proficiency in slicing, portioning, and packaging deli meats, cheeses, and other items according to customer preferences and store standards.

Sanitation and Safety: Understanding of sanitation guidelines and safety protocols to maintain a clean and hygienic work environment, including cleaning equipment, countertops, and display cases.

Product Knowledge: Familiarity with various deli products, including meats, cheeses, salads, and sandwiches, as well as ingredients, allergens, and nutritional information.

Teamwork: Ability to work effectively as part of a team, collaborating with coworkers to ensure smooth operations and provide excellent service during busy periods.

Time Management: Capacity to prioritize tasks, manage multiple orders simultaneously, and work efficiently to meet customer demands while maintaining quality standards.

Communication Skills: Strong verbal communication skills to interact with customers, coworkers, and supervisors effectively, as well as listening skills to understand customer preferences and requests.

Adaptability: Flexibility to adapt to changing situations, such as fluctuating customer traffic, menu changes, or special promotions, while maintaining professionalism and quality service.

Work Experience

Deli-Restaurant, LUCA Restaurant, Calgary, AB 2022-2023 Volunteer, South Health Campus Hospital- 2019-2021 Seafood clerk, LOBLAW SUPERSTORE, Calgary, AB 2016 – 2022 Senior Supervisor, Carenage Bay Resort (5-star Hotel), ST VINCENT AND THE GRENADINES 1998-2015

EDUCATIONS

● Diploma in Medical Office Administration, REEVES CITY CENTER CALGARY AB, CANADA, July 2018-June 2019

● Standard First Aid and CPR March 2019

● Customer Service Excellence Certification, ST VINCENT AND THE GRENADINES January 2009

AWARD

Employer of the month Seton Superstore, Calgary AB, Canada January 2019

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