Hadley S. Aldridge

937-***-**** ad42tk@r.postjobfree.com

PROFESSIONAL SUMMARY Hard-working, reliable and focused on positive results and client satisfaction. Adept at handling stressful and unpleasant situations with complete courtesy and professionalism. Strong multitasker who thrives in a hectic high-pressure working environment.

RELEVANT EXPERIENCES Springfield Regional Medical Center I Springfield, OH November 2021- Present Patient Care Technician/STNA

• Provides basic patient care to include, but not limited to, care and comfort, vital sign measurement, personal care and hygiene, and assists with mobility

• Acts as a liaison between patient and nurse to report changes and or concerns

• Provides high-level customer service to all patients, patient’s family, visitors and employees

• Provides accurate, precise, timely documentation when applicable for patient care Rocking Horse Community Health Center Springfield, OH May 2018-November 2021 Patient Services Representative

• Answers triage and either responds to inquiry, directs caller to appropriate personnel or initiates task in EHR for response by medical personnel

• Registers patients by verifying that patient’s record is up to date and accurate. Makes appropriate changes to patient electronic record

• Greets and directs patients, salespeople and visitors and directs them appropriately

• Maintains electronic health records including scanning of documents to the accurate location in the EHR

• Schedules appointments and enters appointment date and time into computerized scheduler Courtside Pizza & Sports Bar Athens, OH July 2015-December 2018 Bar Manager

• Manage a staff of 55 employees for the largest-staffed restaurant/bar on Ohio University’s campus

• Balance and deposit up to $16,000.00 in daily sales transactions by cash and credit

• Administer social media accounts for business to advertise current events and daily specials

• Responsible for interviewing and training all new staff on business policies and procedures

• Resolve customer complaints and maintain a positive customer service experience for all guests Ohio University Campus Involvement Center Athens, OH August 2013 – April 2015 Club Organizations Coordinator Assistant

• Advertised, educated, and hosted monthly social events to promote a healthy campus lifestyle to students

• Educated students on negative effects of drugs and sexual abuse

• Completed administrative work in the office and managed social media accounts to promote events SKILLS

• Marketing experience by using social media platforms such as Facebook, Twitter and Instagram

• Microsoft Office (Word, Excel, PowerPoint)

• Customer service skills and the ability to work with a diverse population base

• Teamwork, leadership, conflict resolution, and adaptability

• Experience planning events including outreach, marketing, and program implementation

• Able to speak in front of both small and large groups

• Training experience and supervision of up to 50 employees