NICOLE

PUDNEY

680-***-****

ad42tg@r.postjobfree.com

FAYETTEVILLE, New York 13066

CONTACT

SKILLS

• Self motivated

• Leadership abilities

• Excellent Communication

• Attention to Detail

• Time Management

• Conflict Resolution

• Multitasking Abilities

• Organizational Skills

• Adaptability

• Decision Making

• Positive Attitude

Dedicated management professional with experience leading high- performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. Results-oriented professional with extensive experience in customer service and management. Proven ability to lead teams and manage operations while providing excellent customer service. Demonstrated success in developing strategies to improve customer satisfaction and loyalty, increase revenue, and reduce operating costs. Adept at using data to make strategic decisions and achieve business objectives. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the role at your company.

PROFESSIONAL SUMMARY

Custodial Manager

Nikki's Clean Sweep, FAYETTEVILLE, NY

EXPERIENCE

April 2023 - Present

Assisted in developing budgets for labor costs, materials, and other expenses associated with custodial services.

•

Maintained accurate records of inventory levels, supply orders, and work completed by staff members.

•

Established effective working relationships with customers, contractors, and

• vendors.

Developed and implemented an efficient cleaning schedule to ensure all areas were thoroughly cleaned in accordance with safety protocols.

•

Performed administrative tasks such as payroll processing, scheduling shifts, tracking attendance.

•

• Trained new employees on duties and responsibilities of department. Sushi Team Leader

Wegmans, Liverpool, New York

Sushi Line cook

Wegmans, Liverpool, New York

Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.

•

April 2020 - October 2022

Demonstrated ability to manage multiple tasks while remaining adaptable and

• flexible.

• Responded quickly to meet customer needs and resolve problems. Committed to delivering excellent customer service while working in a fast- paced environment.

•

• Participated in ongoing training to enhance own job skills and knowledge. Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

•

Maintained high levels of cleanliness and organization within the kitchen environment.

•

Labeled and stored raw food ingredients in appropriate storage room, walk-in

• refrigerator, or freezer.

Instructed new staff in proper food preparation, food storage and use of kitchen equipment and utensils.

•

Monitored inventory levels to ensure sufficient supplies were available for daily operations.

•

Identified opportunities for process improvement in order to increase efficiency

• in the kitchen.

• Prepared weekly schedules for kitchen staff based on projected sales volume. Resolved conflicts between team members efficiently while ensuring a positive work environment.

•

Assisted with staff recruitment and training for kitchen stations and supporting

• roles.

Maintained knowledge of sushi menu and ingredients to offer optimal entrees and food items.

•

Ensured compliance with health codes and regulations pertaining to food safety standards.

•

Organized and managed catered events, ensuring quality food and service

• standards were met.

• Forecasted supply needs and calculated costs for approval. October 2018 - March 2020

Managed multiple tasks simultaneously without compromising product quality or service times.

•

Adapted well under pressure in high volume environments while maintaining

• focus on quality execution.

• Worked with other members of the kitchen staff to ensure efficient service.

• Memorized restaurant recipes to accurately and quickly prepare dishes.

• Communicated effectively with co-workers to ensure timely delivery of orders. Sushi Prep Cook

Wegmans, Liverpool, New York

Dishwasher

Wegmans, Liverpool, New York

• Opened or closed kitchen as dictated by department scheduling. Practiced safe food handling procedures in accordance with local health

• regulations.

Maintained knowledge of menu items and ingredients to meet customer requests and dietary restrictions.

•

• Observed all food safety guidelines and regulations to reduce risks.

• Trained newly hired line workers regarding store recipes and policies. Adhered to dress code and hygiene guidelines to promote food safety and sanitation.

•

October 2017 - October 2018

Maintained clean, organized cook station in compliance with company standards, procedures, and sanitation requirements.

•

• Diced, sliced, and cut vegetables for use in dishes. Effectively communicated with team members and management regarding tasks or issues related to the kitchen area.

•

Prepared food items using quality predetermined method in quick and consistent manner.

•

Displayed excellent organizational skills by efficiently managing multiple tasks

• simultaneously.

• Verified all food products were properly labeled and stored. Demonstrated ability to follow instructions accurately while adhering to safety protocols.

•

Exhibited knowledge of proper food storage techniques to maximize freshness

• and prevent contamination.

Adapted quickly to changing work environments while ensuring adherence to hygiene standards.

•

Performed additional duties as assigned by the executive chef or head cook within specified timeframes.

•

Utilized strong problem-solving abilities to resolve any discrepancies that arose

• during meal preparation.

Provided support in training new staff members on job duties related to the prep cook position.

•

February 2017 - October 2017

Performed daily cleaning duties including mopping floors, wiping counters, disposing of trash, and washing walls.

•

Cleaned and sanitized all dishes, utensils, and equipment as required by health

• department regulations.

Handled dishwashing tasks to provide kitchen with steady supply of clean pots, pans, and cooking utensils.

•

Demonstrated ability to work with minimal supervision while maintaining a high level of productivity.

•

City Mail Carrier

USPS, Minoa, New York

Fill in Clerk

USPS, Minoa, New York

Developed strong working relationships with kitchen staff members through effective communication skills.

•

• Maintained the highest standards of cleanliness in the kitchen area at all times.

• Cleaned and restocked wash area after each shift.

• Set up dish stations, dish machines and sinks.

• Adhered to safety protocols when handling sharp objects and hot liquids.

• Utilized time management skills to complete tasks within designated deadlines. Cleaned large amounts of dishes quickly and efficiently while ensuring quality control standards were met.

•

Performed regular maintenance and cleaning of dishwashing machines,

• including the changing of filters, washing of trays and replacing worn-out parts. April 2001 - January 2012

• Exhibited strong organizational skills while sorting and delivering packages. Adhered to all applicable postal regulations and procedures when handling mail items.

•

• Effectively managed time and resources to ensure timely delivery of mail.

• Successfully handled customer complaints in a professional manner.

• Delivered high volume of mail daily in a timely and efficient manner.

• Sorted mail and packages according to delivery sequence.

• Traveled planned routes on foot or by truck.

Ensured customer privacy by securely delivering mail and packages to the correct address.

•

• Bundled mail in preparation for delivery or transportation to relay boxes.

• Held mail for customers who were away from delivery locations.

• Met schedules for collection and return of mail. Entered change of address orders into computers that processed forwarding

• address stickers.

May 2005 - January 2012

• Answered phones in a professional manner and addressed inquiries promptly.

• Operated office equipment including computers, printers, copiers, scanners.

• Utilized problem solving skills to resolve customer complaints quickly. Processed payments, verified customer information and entered data into the system.

•

Efficiently handled cash register operations and prepared reports of daily activities.

•

Effectively operated various mail processing equipment to sort, weigh, and

• stamp incoming and outgoing mail.

Sold stamps, stamped envelopes, and stamped postcards, leveraging POS system to process payment.

•

Accounts Payable Clerk

Jay's Village Chevrolet, FAYETTEVILLE, NY

Managed workflow efficiently by ensuring that all tasks are completed within specified deadlines.

•

Assisted with loading and unloading trucks and stocking shelves with products

• as necessary.

Consistently followed safety protocols while handling hazardous materials such as flammable liquids or explosives.

•

Employed effective communication skills while dealing with vendors and suppliers to resolve any issues related to material shortages or quality control problems.

•

Adept at preparing manifests, bills of lading, labels, tags, and envelopes for

• mailing purposes.

May 2000 - August 2001

Maintained organized records of all payments, including disbursements, invoices and expenses.

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• Resolved payment discrepancies by communicating with vendors.

• Monitored aging report and followed up on overdue payments promptly. Utilized problem solving skills to identify and troubleshoot issues related to accounts payable activities.

•

• Performed data entry work and double-checked to quickly correct errors. Developed strong working relationships with vendors to resolve discrepancies

• and improve efficiency.

• Handled cash and credit card payments with accuracy.

• Answered phones professionally in accordance with organizational protocols. Used proper telephone etiquette, answered calls and caller questions, and

• transferred to proper extensions.

• Assisted with administrative tasks such as filing documents, copying materials. Answered questions about organization and provided callers with address, directions, and other information.

•

Operated multi-line telephone system to answer incoming calls and accurately

• direct callers to appropriate employees.

High School Diploma

Fayetteville Manlius Highschool, Manlius, NY

EDUCATION

June 1999

CERTIFICATIONS

• Food Safemart Certification

REFERENCES

References available upon request

Contact this candidate