Farhana Hafiz

Maple Grove, MN *****

ad42t0@r.postjobfree.com

+1-832-***-****

Authorized to work in the US for any employer

Work Experience

Inventory Specialist

Turck Inc - Rogers, MN

December 2021 to October 2023

1. Prepares documents and forms to move goods efficiently through import and export steps and procedures. Reviews paperwork and documents to ensure shipping, handling, storage charges, and customs fees are billed correctly. Maintains a database that tracks merchandise. Loan Auditor

TCF Bank - Plymouth, MN

March 2020 to August 2020

· Remarkable experience in loan auditing

· Knowledge of mortgage industry and regulatory requirements

· Deep understanding of loan repurchase and procedures

· Great ability to work with loan files

· Proficiency in Microsoft Excel and Word applications

· Excellent communication and organizational skills. Administrative Assistant

Makhmanagement inc. - Houston, TX

August 2019 to November 2019

• Managed and recorded daily deliveries, evaluating new shipments, and analyzing different suppliers.

• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.

• Efficiently and accurately entered all inventory data into system using excel

• Made inventory lists of necessary groceries to complete store purchase

• Participated in buying items for the grocery store by comparing various places

• Lifted heavy boxes and maintained a highly organized space to ensure safety Account Auditor

Apple One Agency - Houston, TX

September 2011 to January 2012

• Made needed corrections on accounts for contractors

• Verified customer account information for APG&E companies

• Met or exceeded desired level of out bound calling activities using the calling queues

• Received incoming calls from customers to open and close accounts

• Entered new account data into APG&E systems and send applicable paperwork to customers

• Prepare and scan various documents for contractors of APG&E Office Assistant

Smile Center - Brooklyn Park, MN

June 2009 to July 2010

· Answered customer questions on products and services via multiple phone lines

· Scheduled and verify missed and current appointments

· Processed insurance verifications and claim forms

· Answered billing questions and calculated cop-pays/amount due

· Accurately completed documentation using Dentrix software Customer Service Representative

Allied Waste - Blaine, MN

October 2008 to January 2009

· Responded in a timely and accurate manner to routine customer service calls

· Effectively responded to routine issues regarding general residential and commercial service

· Entered service data into computer for billing and scheduling purposes

· Returned all internal and external calls, emails and faxes in a timely manner Administrative Assistant

Employment Action Center - Minneapolis, MN

December 2006 to July 2007

• Greet and welcome guests as soon as they arrive at the office

• Direct visitors to the appropriate person and office

• Answer, screen and forward incoming phone calls

• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

• Provide basic and accurate information in-person and via phone/email

• Receive, sort and distribute daily mail/deliveries

• Maintain office security by following safety procedures and controlling access via the reception desk

(monitor logbook, issue visitor badges)

• Order front office supplies and keep inventory of stock

• Update calendars and schedule meetings

• Arrange travel and accommodations, and prepare vouchers

• Keep updated records of office expenses and costs

• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing Loan Processor

wells Fargo bank - Minneapolis MN

May 2004 to November 2004

· Perform a general evaluation of an application. Financial documents, mortgage types, etc.

· Help client choose the most appropriate mortgage

· Gather all important data from client. Assets and debts.

· Verify information and references by contacting the right sources.

· Correct mistakes and investigate inconsistencies.

· Submit completed loan files for appraisal

· Act as point of contact b/w loan officers, underwriters and clients

· Conduct final review if the file before closing. Call Center Representative

AT&T WAREHOUSE - Austin, TX

August 2003 to April 2004

· Received customer calls regarding bills and other questions about their service

· Resolve issues with outstanding bills and payments.

· Provide customers with additional information on deals and best customer service. Call Center Rep

Texas Medicaid - Austin, TX

· Making inbound calls to customers regarding their benefits and updates

· Contact providers to update about the benefits

· Cancel benefits for customers who were switched to different insurance and upgrade those on the system.

Education

Associate of Liberal Arts in Liberal Arts

Hennepin Technical College - Brooklyn Park, MN, US 2007 to 2010

Skills

• Hospitality

• Leadership

• Customer service

• Cash handling

• Public relations

• Sales

• Customer relationship management

• Banking

• Cash register

• Dentrix

• Inventory Control

• Front desk

• Records management

• Heavy lifting

• Order entry

• Medical records

• Live chat

• Accounts receivable

• Typing

• Front desk

• Conflict management

• Mobile devices

• Load & unload

• SAP

Certifications and Licenses

Driver's License

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