Manju Priya Santhakumar

920-***-**** / ad42sa@r.postjobfree.com

Summary:

A Skilled Business Process Associate with 5+ years of professional experience.

Seeks to employ managerial and analytical skills to enhance my analytical thinking and problem-solving skills.

Accurate and detail-oriented, good team player, hardworking, positive attitude and self-motivated with effective communication skills.

Ability to multi-task with high energy and integrity.

Education:

Master of Business Administration in Financial Services Management

Graduated from Anna University, Chennai, Tamil Nadu, India

Bachelor of Commerce in Corporate Secretaryship

Graduated from Justice Basheer Ahmed Syed College, Chennai, Tamil Nadu, India

GNIIT - Business System and Information Management

Graduated from NIIT Limited, Chennai, Tamil Nadu, India

Knowledge and Skills:

•Problem-Solving

•Multi-tasking

•Detail-Oriented

•Analytical Thinking

•Microsoft (Word, Excel, PowerPoint)

•Highly Adaptable

•Data Collection and Management

•Data Analysis

•SAP

•Point of Contact

•Multilingual

•Willingness to learn

•Open Mindedness

•SharePoint

Courses:

Microsoft .Net Framework 2.0

SQL Server

Fundamentals of Storage Technology

Strategic Business Analysis Essentials

SAP ERP Essential Training

Work Experience

Business Operations Associate II - Hewlett-Packard, Chennai, Tamil Nadu, India.

November 2011 – November – 2015 / Project: MPS - Managed Printer Services (EMEA)

Using SAP/ACDC/MFG tool for processing Quotes, Request Renewal and updating contracts. Triggering new contracts for the company through the share point. Working End to End in creation of contracts and renewal the request. Handling inbound and outbound calls and escalation calls. Updating warranties for Hardware products communicating with Front End Clients. Interacting with Front End clients for clarifications. Tracking the request details in the share point and cascade with the team. Used critical thinking to break down problems, evaluate solutions and make decisions. Proved successful working within tight deadlines and fast-paced atmosphere. Maintained energy and enthusiasm in fast-paced environment.

Officer – Standard Chartered Bank (Scope International Pvt. Ltd.), Chennai, Tamil Nadu, India.

July 2010 – September 2011 / Department: Consumer Banking - Credit Cards (India)

Process all new Credit Card applications in compliance with policies. Credit policy implementation for Standard Chartered credit regions handled (Pan India). Due diligence on mandatory documentation (inclusive of KYC) so that applications are 100% compliant. Demographic segmentation and encoding of application data to enable credit scoring and NBSM decision. Document and profile checks to mitigate fraud. Verifying customer credit history. Identify discrepant applications and reporting the same to the Credit managers. Adhere to the TATs (turnaround time) as agreed with the business. Speaking to the customers and gathering information about them as per policies lay down by the Bank. To ensure that all necessary documents are completed for disbursals of credit card. MIS for the credit card applications received from various regions on the daily basis. Resolved problems, improved operations and provided exceptional service. Learned new skills and applied to daily tasks to improve efficiency and productivity.

Process Associate – Kelly’s Consulting Services India Pvt. Ltd., Chennai, Tamil Nadu, India.

June 2010 - July 2010 / Client - Standard Chartered Bank (Scope International Pvt. Ltd)

Department - Consumer Banking - Credit Cards(India)

Managing and responding to the emails as the teams point of contact. Speaking to the suppliers and gathering information about the inflow and outflow of applications. MIS for the credit card applications received from various regions on the daily basis. Generating reports and charts on daily basis for the management. Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes. Identified and resolved process issues to drive optimal workflow and business growth. Collected, arranged and input information into database system.

Achievements:

PCM Recognition Awards

Paramount Award

Always Accountable Award

Contact this candidate