Alexis Grant

San Antonio, TX *****

ad42s2@r.postjobfree.com

210-***-****

Work Experience

Ramp Agent

American Airlines

Piedmont-San Antonio,TX

January 2021 to Present

•Though row seat check for all seats on air crafts

With American.

•Cleans Gally

• Restocks restrooms

Call Center Representative

QTC Management - San Antonio, TX

November 2020 to December 2021

•Oversees the feedback card release process the receipt of AMTIS feedback cards via e-mail every 24-48hours.

•Follows up with VSC and Operations Managers on pending feedback card completions.

•Reviews incident reports and supporting documentation for accuracy and completeness, directs VSCs when changes are needed and ensures changes are properly made.

•Creates data using Excel and other data tools to gather statistics for provider meetings & bonus parameters.

•Serves as the point of contact for AMTIS subcontractor.

•Ensures VSC’s comply with the Claimant Feedback Policy and Abnormal Exam Results Policy.

•Trains new VSC’s, preferably in their locations, thus some travel will be required.

•Provides refresher training to VSC’s.

•Schedules, organizes, creates agenda for leads and provides minutes for the monthly VSC only meetings and the monthly VSC/OM meetings.

•Interacts with VSCs, Operations Managers and Associate Directors of Operations as necessary.

•Organizes and participates in provider conference calls and provider visits as necessary.

•Identifies trends and areas for improvement in customer service.

•Assists Provider Customer Service Manager and Director with all customer service related duties.

•Responsible for the coordination, presentation and resources of annual VSC Conference.

•Develops the agenda and VSC continuity book for VSC Conference.

Plant Tech

Toyota - San Antonio, TX

July 2020 to November 2020

•Unwrap trucks getting ready for shipping

Engagement Specialist

QVC

August 2016 to December 2019

•Call center position: handle billing, order entry, upsales, credit card changes, and bill pay

Engagement Specialist

Carenet Healthcare Services - San Antonio, TX

March 2015 to August 2016

•Call center position: patient registration, doctor locator, set appointments, wellness check-ups,

Education

John Jay High School - San Antonio, TX

Contact this candidate