RACHEL AIYASH – *** W. POMONA AVE., MONROVIA, CA *1016 -CELL 312-***-****

ad42rl@r.postjobfree.com

Objective: Dedicated and results-driven professional with a strong background in administrative and customer service roles. Seeking the position of Administrative Assistant, where I can leverage my organizational skills, exceptional attention to detail, and passion for providing outstanding customer experiences.

Summary of Qualifications:

• Over 10 years of experience in administrative and customer service roles, demonstrating proficiency in managing office operations and delivering exceptional customer support.

• Excellent communication skills, both verbal and written, enabling effective interaction with clients, team members, and stakeholders at all levels.

• Proven ability to multi-task and prioritize tasks to meet tight deadlines without compromising accuracy and exceptional customer support.

• Adept at utilizing various software and tools, * AppFolio-Rent Manager-Yardi-Microsoft- QuickBooks & MS Office Suite, Excel, to streamline processes and enhance efficiency.

• Strong problem-solving abilities, enabling the resolution of customer issues and ensuring customer satisfaction.

• Strong problem-solving abilities, enabling the resolution of customer issues and ensuring customer satisfaction.

Professional Experience:

Administrative Coordinator -Looking Glass Opportunity Fund LTD -Chicago IL March 2009 – June 2023

• Customer Service -resolving issues to meet or exceed customer expectations.

• Managed front desk operations, including greeting visitors, answering inquiries, and directing phone calls to appropriate departments.

• Assisted in scheduling appointments, meetings, and conferences, maintaining an organized calendar for the executive team.

• Prepared and proofread correspondence, reports, and documents to ensure accuracy and professionalism.

• Coordinated travel arrangements and accommodations for senior management, optimizing cost-efficiency.

Customer Service Representative Looking Glass Opportunity Fund – Chicago IL February 2003-2009

• Provided exceptional customer service, addressing inquiries and resolving issues to meet or exceed customer expectations.

• Processed orders, returns, and exchanges efficiently, ensuring prompt and accurate service delivery.

• Acted as a liaison between customers and internal departments, ensuring seamless communication and timely follow-ups.

RACHEL AIYASH – 228 W. POMONA AVE., MONROVIA, CA 91016 -CELL 312-***-**** ad42rl@r.postjobfree.com

• Received commendations from customers and supervisors for consistently maintaining high customer satisfaction scores.

• Assisted with data entry, filing, and organizing office documents, contributing to an efficient workflow.

• Supported event coordination and logistical planning for company-wide functions.

• Conducted market research to provide insights for improving customer service strategies. Education: Lyons Township High School 1974- Lagrange IL. - College of DuPage -Dupage IL. General coursework 1978-1980

• Relevant Coursework: Business Communication, Office Management, Customer Relationship Management (CRM).

Skills:

• Administrative Support

• Customer Relationship Management

• Communication

• Time Management

• Problem Solving

• Microsoft Office Suite-Excel, Word, Outlook, QuickBooks-Rent Manager-AppFolio-Yardi

• Multitasking Attention to Detail.

References: Available upon request.