DIANA PANDZIK

**** ********* ******

BALTIMORE, MD. 21206

Skills Summary:

I am an experienced, highly motivated, hard-working Administrative /Legal Assistant with the desire to help run a smooth, seamless operation. I have over 15 years administrative assistant and legal assistant experience. I am highly experienced in all MS Word Packages including Word, Excel and Outlook, as well as Adobe and converting documents into PDF format for reporting purposes. I have excellent interpersonal, communication and organizational skills as well as exceptional customer service interaction. I have dedication and hard work ethic and am eager to grow as the company grows. I anticipate and embrace change while creatively meeting all challenges.

Education:

Perry Hall High School

Degree / Date of Graduation:

Diploma / June 1990

Smartstop Self Storage December 2020-May 2023

7989 Rossville Boulevard

Nottingham, MD. 21236 Property Manager

Provide exceptional customer service always above and beyond, helpful with any concerns

Improve sales objectives through unit rentals, unit insurance and moving supplies

Develop customer relationships by identifying storage needs and providing solutions

Guide new customers through rental processes and agreements, touring property

Handle cash and balance receipts, pursue collections, post payments, and process daily bank deposits as well as daily reports. Daily communication with new and existing customers

Follow through with the auction process with accuracy, pictures, tags, post on website

Ensure the facility meets the highest cleanliness standards through maintenance duties

Work independently on daily tasks, ordered office supplies and scheduled maintenance

Daily walk thru, unit inspections, maintain inventory. Analyze different solutions and find the best course of action. Demonstrate resourceful ways to approach situations

Yardi and SSM knowledge

Amazon August 2019/ November 2020

102 Fulfillment Drive

Edgewood, Md. 21040 Driver

Seasonal driver

Deliver packages in timely manner

Communicate with customers for updates or issues

Handle with care, with a smile, with every delivery

Commendable customer service

Load up van before shift, helped coworkers load their packages

Drive with safety measures, picture clear on delivery

Go over and beyond to assure packages arrive safely

Contact customer when applied

Stayed in contact with team throughout the day to get my progress

Used E-Mentor app daily following instructions with deliveries and driving

Fuel up at end of shift with company card

Deliveries of over 200 handled with accuracy, within company time frame

MICHAEL ELOVITCH May 2009- May 2023

3106 Old Post Road

Pikesville, Md. 21208 Administrative Assistant

Answer multi phone line system

Prepare new client files

Help prepare tax forms

Correspondence with clients and IRS, CAF number assigned

Filing/In charge of disposing of older files

Bank deposits

Calendar management

Dictation

Spreadsheets

Contacted customers via phone or email regarding time sensitive information

Ordered office supplies and arranged for repairs with vendors

Stay updated on tax laws, mailing of lien letters to clients

Handle client concerns and personal information with discretion

Handle daily mail and place accordingly, address issues

Stanley Block, Esquire. April 2005 to October 2010

Court Square Building

Baltimore, Md. 21202 Legal Assistant

Provide assistance and personal support for Stanley

Prepared spreadsheets for clients and transcripts for the IRS

Prepared Power of Attorney for new and existing clients

Prepare, proofread and edited all memos, business letters, and all outgoing documents for staff

Processed revocations for clients for IRS and the State of Maryland

Collected payments daily, follow up with clients/informing clients of time sensitive information

Bank deposit daily, balancing and document payments and status updates for clients

Heavy calendar management

Prepared intake/ first point of contact and throughout process for clients

Filed mailed daily correspondence from IRS, notified clients in timely manner

Handled personal information with discretion

Prepared overnight mail and daily mail thru USPS

Multi-phone line system, post machine, post office daily

CAF number with Internal Revenue Service

Handled ordering of office supplies and scheduled Maintence for repairs as needed

Communicate with other Attorneys that assisted with Mr. Block’s cases

Arranged lunches and meetings for office

Helped our secretary and other attorneys who shared our office space

•Election Judge for 2008/2012 Primary Election

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