Rosemary Motta 631-***-**** ad42q8@r.postjobfree.com

Centereach, NY 11720

operations manager & Client Service Manager

Executive Summary & Skills

Personable and highly motivated professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Strong work ethic, adaptability, and exceptional interpersonal skills to work effectively unsupervised and quickly mastering new skills. Core skills include:

Team Leadership / Management Customer Service Resolution Account Management Training and Mentoring Microsoft Suite Maximizer CRM Software Social Media Email Marketing

Constant Contact and Mailchimp Light WordPress and MAC/Adobe Suite Programs

Career History

Guaranteed Returns (GRx) 2011 - Present

Client Service manager 2019-PRESENT

Successfully directed Northeast Field Service team of 6 representatives who provided on-site pharmaceutical return services to hospital and retail pharmacy clients. Key responsibilities included:

oRecruited, interviewed, and hired field service representatives.

oConducted new hire training on company processes, operations, and customer service.

oEnsured that customer requests and issues/complaints were resolved in a timely and satisfactorily manner.

oInteracted with clients on a regular basis to review service delivery, analytics, quarterly and annual business reviews to ensure customer satisfaction.

oInteracted with GPO/Buying Group contacts.

RECEIVING MANAGER 2016-2019

Effectively managed warehouse staff of 20+ employees in the Shipping and Receiving department. Key responsibilities included:

oTrained and supervised staff to accurately process inbound shipments and ensured products received at company moved efficiently and accurately through warehouse. Process error rate decreased by 30% after training.

oReviewed and negotiated contracts with carriers (FEDEX, UPS). Successfully negotiated contracts that were 20% less than previously agreed to.

oVerified deliveries against paperwork and interacted with carriers to resolve discrepancies.

OPERATIONS MANAGER 2011-2012

ASSISTANT MANAGER 2011

Oversaw Warehouse Operations which included staff of 20+ employees and $50 million in customer product. Key responsibilities included:

oImplemented cost-saving initiatives through streamlined operations processes including purchasing used corrugate which reduced overall operational expenses.

oEnsured compliance with industry DEA and EPA regulations.

oAssisted in recruiting, interviewing, hiring, and onboarding of new employees.

oCreated and implemented effective training programs and performance management processes.

ESTEE LAUDER/WHITMAN PACKAGING 1984-2010

PRODUCTION SUPERVISOR

Managed inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages. Key responsibilities included:

oManaged internal operational standards and productivity targets.

oImplemented policies and standard operating procedures (SOPs) for continuous improvement which resulted in a 10% increase in revenue.

oEstablished and updated production schedules to meet changing demands.

oCoordinated cross-department communications to maintain a smooth and efficient product flow by ensuring all materials needed for the day were readily available.

oEncouraged communication among senior management and floor supervisors which yielded better productivity levels.

oOversaw employee training initiatives to ensure all team members were competent in company procedures, safety regulations, and job-specific tasks.

References

Available upon request

Training and Assessments

Dale Carnegie Effective Speaking Course

CPR Certified

HIPPAA Certified

Certificate of completion-Performance Appraisal & Measurement

Certificate of completion-Improving Morale & Motivation

Certificate of completion-FMLA What every manager needs to know

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