Customer Service Social Media

LEWIS THOMPSON III

*********@*****.*** 832-***-**** Houston, TX 77077

PROFESSIONAL SUMMARY

I possess the necessary ability to work collaboratively in a team environment and am self-

motivated to work independently while maintaining a strong sense of collaboration. My aim is

to secure a position that would enable me to optimize my organizational and interpersonal

skills, knowledge, and extensive experience, allowing for personal and professional growth. I

have a proven track record of staying focused and meeting deadlines.

SKILLS

• Customer Service • Self-discipline and individual ideation

• Consistent commitment to long-term

• Facility Maintenance

plans

• Safety Standards • History of establishing trust and

• Maintaining Building Security influence with community members

• Parent Communication • Ability to support, guide, and

• Positive Team Player collaborate to ensure outcomes

WORK HISTORY

Oct 2023- present • Load and Unload Packages from UPS trailers

Package Worker • Sort packages to guarantee delivery to the correct

destination

United Parcel Services -

• Execute the transfer of packages to and from UPS

Houston, TX trailers or their signature brown trucks.

• Ensure the parcels are correctly sorted and channeled

to the intended destination, reaching recipients

promptly and efficiently.

• Inspect and patrol premises regularly.

Oct 2022 -Sept 2023

• Monitor property entrance.

Security Guard • Authorize entrance of people and vehicles.

Allied Universal Securities - • Report any suspicious behaviors and happenings.

Houston, TX • Secure all exits, doors, and windows.

Jan 2014 - present • Led and managed a roster of hip-hop artists,

Record Label CEO overseeing their individual releases and project plans.

• Utilized various social media platforms to promote the

MGF Entertainment -

business and maximize its brand identity.

Houston, TX • Supervised the release of artist content to ensure better

visibility, revenue, and citywide merchandising.

• Guided the project execution process, from roster and

commitment to performance, to ensure timely

completion of deliverables.

• Organized back-to-school drives and mentored youth

with a passion for music.

• Offered internships to aspiring and young musical artists.

• Monitor surveillance cameras.

Feb 2009 – Aug 2021

• Clean and sanitize restrooms/bathrooms using

Custodian PRN established practices and procedure

She She's Helping Hands - • Assist with the setup of facilities for meetings,

Houston, TX classrooms, conferences, events, etc.

• Move furniture, equipment, supplies and tools on an

incidental basis.

• Maintained clean and comfortable environments in

commercial buildings by vacuuming, cleaning windows

and dusting.

Jul 2007 - Oct 2009 • Maintained customer satisfaction with forward-thinking

Customer Service strategies focused on addressing customer needs and

Representative resolving concerns.

ACS Xerox - Houston, TX • Answered customer telephone calls promptly to avoid

on-hold wait times.

• Answered a constant flow of customer calls with

minimal wait times.

• Offered customer advice and assistance, paying

attention to needs or wants.

• Recommended products to customers, thoroughly

explaining details.

• Assisted customers with setting appointments, special

order requests, and arranging merchandise pick-up.

• Responded to customer requests for products,

services, and company information.

Jun 2006 - Apr 2008 • Loaded letters onto processing equipment, removed

Mail Handler/Sorter non-processable letters and maintained continuous

United States Post Office sorting feed.

Houston, TX • Used automated mail processing equipment to sort

and collate mail.

• Sorted and placed mail into mailboxes and post office

boxes with high levels of accuracy.

• Released registered and special delivery letters and

packages to designated recipients and obtained

signatures for release.

Jan 2003 - Aug 2022 • Following delivery driving routes and time schedules.

Seasonal Driver • Communicating with dispatchers, drivers, and other

Thompson Quest Intl. – team members to make deliveries

Houston, TX • Responsible for getting clients and representatives to

out of town meetings.

• Tracking shipments and deliveries

• Obtaining client or customer signatures when needed

• Ensure quality service to both internal and external

customers.

EDUCATION

High School Diploma

Alfonso Crutch High School Houston, Texas

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