https://www.nexxt.com

Auzalia Mason

Denver, NC *8037

Job Function: Customer Service, Manufacturing & Production, Travel, Hospitality & Restaurant

Highest Education: Some College

Portfolio: https://www.nexxt.com/p/41E4CBC4-9BEE-4868-84DA-B438F7AAA7F7

Resume

AUZALIA S. MASON

6700 Denver Heights Circle, NC 28037 757-***-****. ad42pj@r.postjobfree.com

Professional Summary

Cultivates a progressively productive work environment which promotes collaboration and teamwork where ideas are openly shared in the best interest of the individuals, families and communities served to develop a healthier way of living.

WORK EXPERIENCE

Customer Service Representative

09/2021 to Present

TTEC

Concord, NC

Provide inbound or outbound full lifecycle customer service to resolve an issue or provide follow-up on a concern, consult

with customer health-related services and products, maintain customer accounts and information; respond to customer

inquires with compassion, active listening, and support the best solution in an efficient manner; resolve customer technical

issues with patience and understanding; identify additional needs and educate customers to become independent.

General Laborer

07/2020 to 03/2020

Tyson Foods, Inc.

Temperanceville, VA

Removed variety packs of prepackaged raw chicken from conveyer belt, weighed packages on scale, put accurate label on

packages, placed packages in designated card board boxes and placed boxes on another conveyer belt to be shipped to authorized buyer.

Medical Transport Driver

02/2019 to 07/2019

Tyler and Kellam Medical Transportation

Belle Haven, VA

Checked preventive maintenance services and operated company vehicles to transport and deliver customers to required

destination in a timely manner, conscious of safety sensitive transportation services; provide prompt and courteous service,

maintain professional appearance, familiar with procedures for handling all aspects of customer questions, complaints or

disputes, load and unload safely, report any incident that jeopardize ability to physically or legally operate vehicle, traveled 125 miles or more per workday, documented mileage and time of travel.

Property Manager

04/2017 to 11/2017

Peter Cartwright Manor

Exmore, VA

Performed tenant screenings for 43 occupants, advertised units, acted a mediator between tenants and property owner, collected checks and money orders for rent, handled late payments in a timely manner; maintained property cleanliness and repairs, addressed tenants complaints; enforced rules of occupancy; generated schedule for 2 maintenance workers, conducted preventive maintenance services, interviewed prospective tenants, mentored and managed a cohesive property management team

Human Services Aide

04/1999 to 04/2017

Northampton County Department of Social Services

Eastville, VA

Provided social, psychological, rehabilitation and emotional support to help clients find benefits or community services, developed and implemented Foster Parent Recruitment; trained Pre and In-Service Specialized/Therapeutic

Foster/Adoptive Parents to manage at-risk youth behaviors; trained prospective Foster/Adoptive Parents in

Trauma/Separation/Attachment Disorder/Disability, documented communication with each interaction, conducted local and interstate home studies, attended local, regional, state conferences and workshops, participated in Administrative Panel Review Meetings, created in-house and community newsletters, designed business cards for co-workers, coordinated all Foster/Adoptive Parents Appreciation events for agency, transported at-risk youth to behavioral health facilities, conducted one-on-one trainings with Foster/Adoptive Parents to assist with family engagement; answered multi-telephone lines, greeted and calmed clients with an irate disposition, coordinated toys for tots program, notarized legal documents.

SKILLS

Identify with and understand an individuals point of view, observant of verbal and non-verbal communication,

organizational, critical thinking, active listening, self-care, cultural competence, patience, professional, analytical, recruitment, and advocacy

EDUCATION

Bryant & Stratton College

Associate

Social Work

Virginia Beach, VA

05/2021 to Present

Northampton High School

High school or equivalent

General Business

Eastville, VA

09/1979 to 06/1986

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