Post Job Free

Resume

Sign in

Customer Service Account Manager

Location:
Carthage, TN
Posted:
April 17, 2024

Contact this candidate

Resume:

JIM HYDE

615-***-**** ad42pe@r.postjobfree.com

Sales and Management Expert

Innovative, results-oriented Sales and Management expert with over 35 years of professional experience in the manufacturing industry. Exceptional familiarity with the metal stamping, piercing, and forming business lines, MRO products Cutting tools and Abrasives. Demonstrated ability to achieve targeted sales goals, meet budgets, and deliver superior customer service. Strong ability to resolve problems and utilize critical thinking skills to develop creative, manageable, and effective organizational solutions for new and existing clients. Driven and diligent professional with focus on strategic goals.

CORE COMPETENCIES

Relationship-Building Marketing Experience Documentation Experience

Effective Sales Techniques Account Management Training & Assessment

Customer Service Expertise Profit Opportunity Recognition Budget Maintenance PROFESSIONAL EXPERIENCE

ANCHOR DANLY CORP. A DIVISION OF CONNELL LTD. PARTNERSHIP, March 2006 – Present Territory Sales Manager

Establish consultative relationships toward mutual growth and profitability. Illustrate genuine concern about customers’ well being and success. Respond in a timely manner to all assigned accounts. Resolve customer relation challenges with accounts and end users. Assist with establishing effective sales and marketing plans.

Perform direct end user sales and distributor sales for the following trade names: Danly, Anchor, and Lempco for die sets and Lamina for components.

Effectively sell brand name die sets, torch cut, and Blanchard ground mild steel and the 41 series family of alloy steels. Consistently sell guide pins and bushings, in-die-tapping, cam drives for piercing, rotary benders, punches and dies, and die springs.

Perform direct customer and distributor account management for the following states: Tennessee, Kentucky, Arkansas, Georgia, North Carolina, and South Carolina. READY TECHNOLOGY CORP-BOLDEN DIE SUPPLY CO., March 2003 – March 2006 Territory Manager

Accurately served as manager in both direct sales and through distribution sales. Illustrated improved revenue and developed sales methods for specific geographic region. Focused on successful customer relations, monitored costs, and made changes to improve profits. Trained customers on the proper safe and effective use of products.

Represented core products of organization to the end customer; products included: rotary benders, die sets, cams, hydro cams, Porter Punches and Perkins Products Metal Working Fluids. INDUSTRIAL DISTRIBUTION GROUP (IDG CORP.), September 2000 – March 2003 Account Manager – Tool and Die Sales Specialist

Led successful client communications, quality standards, and ensured client requirements were met. Ensured all processes and procedures were completed in a timely and effective manner. Illustrated awareness for additional profit opportunities among new and existing clients for MRO supplies.

Offered Danly and Lempco die sets, along with Castrol Metalworking Fluids, NA. FUTURE PRODUCTS TOOL CORP, September 1998 – September 2000 Sales Engineer Territory Manager

Provided assistance to die designers in formulating and best sales placement of the entire product offering. EDUCATION

Coursework in Business Administration and Marketing - Tennessee Tech University

Coursework in Business Administration and Marketing - University of Tennessee – Nashville ADDITIONAL PROFESSIONAL TRAINING & DEVELOPMENT

Karrass Training Anchor Die Set Corp. Danly IEM Corp. Ready Technology Corp. Castrol Metalworking Fluids Future Products Corp. Albion Industries Standard Abrasive Dale Carnegie Management Courses Anilam Electronics American Drill Bushing Erickson Tool Co. SPS Corp. Carpenter Steel Corp.



Contact this candidate