Customer Service Business Manager
Resume:
KADIAN BURTON
**** **** **** *** ** North Lauderdale, Fl, 33068 954-***-**** ad42ny@r.postjobfree.com Analytical, hardworking, and organized Business Manager with vast medical and entrepreneurial experience. Superior in customer service and customer retention, detailed oriented resourceful and able to multitask well under pressure. Confident, poised, and capable of completing tasks and assignments on time.
EDUCATION:
- ASSOCIATES OF ARTS - CRIMINAL JUSTICE
BROWARD COLLEGE – Coconut Creek, FL
December 2012
GPA .3.5
- BACHELOR OF APPLIED SCIENCE- BUSINESS SUPERVISION AND MANAGEMENT
BROWARD COLLEGE- Coconut Creek, FL
August 2018
GPA 3.8
CERTIFICATIONS:
Business Specialist – Awarded August 2018
Business Operation Specialist – Awarded August 2018 Accounting Technology Specialist- Awarded August 2018 SKILLS:
Leadership Skills
Excellent Written Skills • Executive Office
Skills
Typing speed 85 WPM
Filing/Scanning /Emailing (10+ years)
Business Development
Email Marketing
Medical Terminology
Excellent Communication Skills
Office Administration
Sales
EXPERIENCE:
December 2022 to November 2023
INSURANCE VERIFIER - PATH MEDICAL – PLANTATION, FL.
- Worked in a mid-sized business office to complete new patient auto insurance claims.
- Provided a full range of billing services, records, and information for patients and their attorneys.
- Made sure to follow HCFA State and Federal Regulatory guidelines to comply with agency HPAA policies and procedures when it came to patient records. November 2019 to October 2022
BUSINESS MANAGER (VIRTUAL / HYBRID) - UNIQUE SOUNDZ- NORTH LAUDERDALE, FL.
- Utilized scheduling software, namely Google Calendar, in collaboration with owner’s consultants to maintain schedules and facilitate events coordination.
- Responsible for regular corporate communication, including circulation of internal newsletters and external marketing materials.
- Communicated with office team of 6 to promote best practices and ensure cohesive coordination of activities.
- Maintained a 12 hour/on call response rate for customer communication, employing effective prioritization techniques via email/ and chat.
- Implemented electronic filing system to ensure compliance with data protection procedures.
- Answered all phone calls and emails and took messages for owner and forward correspondence as needed.
- Traveled alongside with Owner and helped with daily time management and daily goals and tasks.
- Ran errands as requested daily. Planned travel, dinner, family, and business trips including flights, Resort accommodations, and ground transportation.
- Coordinated events and speaking engagements and assisted onsite with all tasks.
- Drafted correspondence for customer service for customers and clients such as emails and letters online and via social media.
February 2013 to December 2018
BUSINESS EXECUTIVE ASSISTANT- SEM FIM – COOPER CITY, FL.
- Assisted with payroll and daily schedules of over fifteen employees.
- Managed QuickBooks transactions and inputting data.
- Managed all bank reconciliation statements monthly.
- Managed all accounts payable and receivable.
- Assisted with bill payments and prepared invoices for more than fifty clients to support financial and accounting operation.
- Ordered and maintained office supplies for staff. January 2015 to November 2016
FRONT DESK COORDINATOR - DR G’S URGENT CARE- DELRAY BEACH, FL.
- Performed Various Front office duties. Verifies insurance & Collected Co-Payments. Scheduled and confirmed new appointments.
- Checked in Patients, managed medical treatment, diagnosis, and related procedure information to ensure proper registration process.
- Answered telephone inquiries from patients.
- Registered new and existing patients for procedures, triage and discharge Assisted with pelvic Exams, Vital signs, and preparing lab.
- Prepared and completed medical records for patients and facility request according to Current HIPAA laws, policy, and procedure.
December 2016 to June 2018
DENTAL BUSINESS ASSISTANT – POMPANO BEACH FAMILY DENTAL- POMPANO BEACH, FL.
- As a Dental Business Assistant, I handled all new and existing patient Insurance/Collections verifications.
- I also assisted and educated patients about their detailed insurance benefits and communicated with insurance companies regarding claims and pending payments requests.
- Worked with patients to resolve financial challenges and maintained healthy aging accounts receivable.
- Assisted Office Manager with reviewing patient treatment plan details with patient. February 2013 to December 2014
MEDICAL RECORDS COORDINATOR- HENDERSON BEHAVIORAL
HEALTH
- Handled and prepared incoming medical records request for clients, doctors, attorneys, and hospitals.
- Made sure medical records contained the protected health information for each person served by the organization in accordance with Chapter 65E-4 of Florida’s Administrative Code and Federal HIPAA Regulations
References:
Janet Sommers
Team Lead Supervisor
Walmart Inc.
Margate, Fl
Justin C Burton
Entrepreneur
Unique Soundz Inc
North Lauderdale, FL
Rosa Montalvo
Insurance Verification and Billing Manager
Path Medical
Plantation, FL
Roneish Mcnaught
Operations Manager
Pompano Beach Family Dental
Pompano Beach, FL 30068
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