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Mental Health Customer Service

Location:
Munster, IN, 46321
Posted:
April 17, 2024

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Resume:

Djuana Smith

219-***-**** • ad42np@r.postjobfree.com • Gary, IN 46404

Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. Summary

Skills • Sharps Disposal

• Tracking Specimens

• Drawing Blood

• Specimen Collection

• Butterfly Venipuncture

• Performance Assessment

• Mental Health Support

• Meal Planning and Preparation

• Ambulation Assistance

• First Aid and CPR

• Healthcare Education

• Vital Signs Monitoring

• Evidence Storage

• Casting Kit Use

• Document Preparation

• Court Procedures

• Meter Testing Equipment

• Biological Evidence Testing

• Report Writing

• Flexible Schedule

• Team Building

• Training & Development

• Customer Service

02/2023 - Current

Laboratory Assistant, Onyx Fingerprinting &Lab Service, Hammond, IN 12/2021 - Current

Direct Support Professional, Intrinsic Home Care Inc, Highland, IN Experience

Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality.

• Maintained clean and organized work area with adequate supplies and reagents.

• Obtained samples for testing following standard protocols.

• Isolated, identified and prepared specimens for examination. Maintained detailed logs of experiments and relevant data and updated databases with new information.

• Monitored lab supplies and proactively replenished for convenience and availability. Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained organized expenditure log.

• Collected, labeled and stored lab samples according to laboratory specifications.

• Prepared specimens and forms for transport to outside laboratories. Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.

• Maintained clean and well-organized environment for client happiness and safety.

• Supervised medication administration, personal hygiene and other activities of daily living.

• Followed care plan and directions to administer medications. 10/2023 - 12/2023

COVID-19 Screener, MedTurtle Healthcare Solutions PRN, Hammond, Indiana

• Assisted individuals in development of social skills to become integrated in community.

• Assisted individuals in learning and developing new skills.

• Tracked and reported clients' progress based on observations and conversations.

• Assisted with planning and coordination of activities and outings based on individual needs.

• Accompanied or transported clients to appointments, errands and social activities. Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.

Screened employees and visitors using specific protocol and non-contact infrared thermometers.

• Offered protective masks and face shields to guests.

• Sanitized work area and sterilized equipment and instruments to comply with protocols. Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.

• Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms. Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.

• Greeted, guided and offered assistance to patients and visitors. 06/2015

Ivy Tech Community College Of Indiana, Gary, IN

06/1983

High School Diploma

Calumet New Tech High School, Gary, IN

Gifted Hands Academy, Hammond, IN

Education And

Training Phlebotomy Technician Certificate Program, you will learn how to collect blood and non-blood specimens for testing, and you'll explore topics including human anatomy, medical terminology and professionalism in allied health.

• General Education

Science and Technology: This consists of subjects like physics, chemistry, math's, robotics, computer science.

• High school diploma was achieved

Gifted Hands Academy strives to provide an academic setting that will allow students to fulfill their dream of creating a meaningful career in the health care field in the role of Phlebotomy.

GHA's focus is to train and educate interested individuals in the art of Phlebotomy, by utilizing the educational, ethical knowledge and skills needed to embark on an entry level career as a certified phlebotomist. 64 clock hours of classroom training, including anatomy and physiology of the circulatory system, specimen collection (including venipuncture and skin punctures), specimen processing and handling, and laboratory operations (e.g., safety, quality control, etc.), and 100 clock hours of clinical* training and orientation in an acceptable laboratory with a minimum performance of 100 successful unaided venipunctures.

• Gary Health Department Gary, Indiana

• Performed 50 successful unaided venipunctures.

Phlebotomy

Externship

• Performed 100 clinical hours at the Gary health department.

• Followed established safety precautions.

• Interacted with patient and co-workers in a professional manner. References • Upon request



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