Griselda Valera

**** ****** **. ******, **. *****

919-***-**** ad42m3@r.postjobfree.com

Education:

NC Real Estate License- Raleigh, NC March, 2021

Certified Apartment Manager (CAM) Certification, Raleigh, NC July, 2020 National Apartment Leasing Professional, Raleigh, North Carolina October 2018 Certified Notary, Durham Technical Community College, Durham, North Carolina March 2020- March 2025

Associates of Arts Business Administration, San Antonio College, San Antonio, Texas May 2011 Graduate

Summary of Qualifications:

• 17 years experience English/Spanish Bilingual Translation Specialist

• 16 years of data entry and data processing experience

• Extensive college course works in payroll and business applications

• Extensive experience in data entry using various complex software, such as, AppFolio Property Manager, PeopleSoft(Oracle), ECS (Equity Compensation System), NextGen, ADP/ODA, PASS(Participant Account Servicing System), AIS and others

• Extensive experience in maintain complex files on an electronic systems of all types

• Expert knowledge of Microsoft Word, Excel, Outlook, Power-point, and Access

• Proficient typing skills with a typing speed of 47 wpm

• Exceptional ability to communicate effectively in both English and Spanish, verbally and in writing; establishing and maintaining effective working relationships with supervisors, employees, representatives of allied agencies, and the public Employment History:

Real Estate Realtor/Broker, Winland Realty Group, Triangle Area, NC 9/2023-Present

• Created and developed a strong network of buyer and seller clients, mortgage lenders, contractors and attorneys for client referral.

• Guided and educated buyers in purchasing a property.

• Initiated negotiation process, consulted with clients regarding market conditions, prices, mortgages and legal requirements to ensure a fair and honest dealing.

• Collaborated with sellers in coaching process to market property.

• Conducted CMA

• Assisted with scheduling clients’ services, such as inspections, home warranty, land surveys and appraisals

Community Manager, TEAM, Inc. Durham, NC 6/2021- 9/2023

• Supervise all apartment turns and make certain that the apartment is suitable for move-in prior to lease signing by personally viewing the apartment.

• Review Rent Ready Schedule to be sure that expected ready dates are accurate.

• Walk vacant apartments to make sure they are ready for a tour.

• Review and approve resident applications in accordance with TEAM approval policy.

• Oversee resident correspondence.

• Manage and resolve resident issues and complaints as needed whether via email or in person.

• Prepare and send late notices on the 6th of the month or first business day after the 5 th of the month and on the 10th of the month or the first business day after.

• Oversee the collection of monthly rents and other delinquencies.

• Monitor delinquencies and actively attempt to collect past due balances.

• Submit documentation (e.g. past due notices, correspondence, etc. to TEAM for past due balances to be filed with the Durham County Magistrate on the 15th of each month.

• Prepare and submit any payment plans on outstanding resident balances to TEAM Inc. for approval.

• Perform regular inspections of Holly Hill, Poplar Manor & Erwin Terrace, note items that need attention and prepare a plan for improvement/repair/replacement.

• Work with advertising vendors and effectively market properties and keep vacancies in low.

• Shop competitive properties and assist in analyzing data in order to price rents properly.

• Develop and implement a creative marketing plan which should include, but is not limited to: mailings, visiting surround institutions to give out community 1 of 2 information, resident retention, resident get-togethers, etc. This plan should also take into consideration the advertising survey and market rent survey to see where our marketing attention should be directed.

• Perform competitive procurements for new vendor services.

• Collect all information, signed addenda, and insurance information needed for vendor packets.

• Review vendor information in Appfolio to make sure all information, specifically the general liability and workers compensation insurance certificates, are current and uploaded.

• Monitor employee work, measure progress, and give applicable feedback.

• Manage employee issues such as employee interactions, initiate warnings, discipline, and termination if necessary.

• Coordinate office schedule and maintenance schedule and give approval for time off.

• Submit bi-weekly timesheets and special pay request (as needed) on or before payroll submission date.

• Make bank deposits and enter receipts into Appfolio as needed.

• Assist with accounts payable for Holly Hill, Poplar Manor, and Erwin Terrace Apartments through AppFolio as needed.

• Order necessary supplies for the office while keeping within the preset budget and schedule.

• Maintain functionality and cleanliness of the leasing office.

• Submit an end of the year inventory of all office equipment.

• Perform all aspects of employment within the guidelines of Fair Housing. Leasing Consultant, TEAM, Inc. Durham, NC 10/2015-6/2021

• Greets prospective residents and current residents as they come through the front office door.

• Gives prospective residents apartment information and provides guided tour of the property and apartment as needed

• Answer phones, research residents applications, approve applications, prepare new lease and lease renewal paperwork and write up and log work orders when needed

• Responds to all voicemail messages and email message concerning the properties. Sends out renewal notices 120 days out to eligible residents

• Explains the application/move-in and move out process to potential and current residents

• Resolves common resident issues

• Collects application fees and rent payments

• Trains New Leasing Consultant

• Perform apartment inspections in all three apartment communities

• Performs all new move in accounting

• Post all rent payment checks to their property ledgers

• Responsible for accounts receivable for Holly Hill, Poplar Manor and Erwin Terrace

• Make bank deposit runs when needed

• Orders necessary supplies for office

• Keeps contact and marketing of properties

• Performs Monthly market surveys

Patient Care Consultant, A-10 Clinical Solutions, Inc. Cary, North Carolina 5/2015-9/2015

• Assist a major pharmaceutical company with interviewing and recruiting human research subjects for an investigational drug study

• Translate and handle all Spanish speaking calls that comes into the call center

• Determine if human test subjects were prequalified to participate in the drug study

• Obtain informed consent of research subjects

• Consult and educate participants regarding retrieval of their personal medical records for participation

• Perform data entry and other clerical work as required for project completion deadlines

• Verify accuracy and validity of data entered, correcting any errors

• Facilitate and schedule research participants with study sites in their area

• Provide and record accurate research data

• Report data daily electronically and weekly during team meetings

• Track research participants and perform follow ups Data Research Specialist, Greene Resources Temporary Services/RTI International, Raleigh, North Carolina 3/2012 – 1/2014

• Provided research assistant support for various projects with (R.T. I.)

• Contacted research subjects regarding interviews for the purposes of quality control

• Inputted, compiled, edited and maintained participant information systems

• Performed quality control on existing surveys

• Facilitated the sending and receipt of materials to field interviewers and supervisors Benefits Representative, Affiliated Computer Services-A Xerox Company, Cary North Carolina 11/2011-2/2012

• Provided customer service to employees regarding health and wellness benefits

• Maintained exceptional tracking of incoming call records

• Escalated calls to the appropriate departments

• Served as a liaison between customer and supervisors during high call volumes Equity Compensation Specialist/Quality Control Specialist/Banking Representative (Intern), CitiGroup Inc., San Antonio, Texas

6/2003- 9/2011

• Provided exceptional customer service to Citigroup employees, human resources, and international coordinators

• Processed and Updated new and existing procedures regarding new account set up in the correct information intranet systems

• Responded to customer inquiries and request for various banking services

• Collaborative problem solving with other individuals and/or departments to resolve issues

• Maintained new accounts and updated existing accounts with changes

• Tracked and updated new and existing accounts with accurate information

• Maintained banking quality standards and knowledge of rules and regulations

• Maintained quality control records

• Prepared and approved account information to the appropriate systems

• Contacted and maintained relationships with legal representatives for the purposes of creating special accounts

• Awarded “Highest Productivity” May-August 2004

References:

Heather Smith, Chief Operating Office, 919-***-**** ext. 6, ad42m3@r.postjobfree.com Todd Prince, Fulfillment Operations Supervisor, 919-***-****, ad42m3@r.postjobfree.com Leshania Blue, co worker 919-***-****, ad42m3@r.postjobfree.com Kristin Keough, Citigold Services Manager, 210-***-****, ad42m3@r.postjobfree.com

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