Juan Madroñero

312-***-**** ad42l8@r.postjobfree.com Chicago, Illinois

Summary

Proven experience leading and delivering enterprise-wide initiatives, such as Agile and IT Service Delivery Transformation, and incorporating Lean Process Improvements.

Successfully established and managed large-scale IT and BPO Share Service Centers in Singapore, India, Ukraine, and Lithuania.

I have incorporated an entrepreneurial mindset, global outlook, and proven influencing and relationship management skills to deliver creative solutions for my stakeholders and customers. Experience

Morgan Stanley via UST Chicago, Illinois, USA

Enterprise Agile Coach 10/2021 - 10/2023

As the Fleet Coach for the Digital Client Services Product Group, I integrated the IT and Product Teams from E*TRADE with those from Morgan Stanley following MS's acquisition of E*TRADE in 2020. I led E*TRADE teams in adopting the Morgan Stanley Agile Framework, using Lean and Agile concepts to drive desired business outcomes. I designed and implemented coaching plans for individual teams and entire programs as a transformation strategist.

My coaching focused on Scrum and Product Management. Coached multiple teams to show significant improvement and consistently deliver within three sprints or less. I enabled incumbent Scrum Masters, Agile Coaches, and Product Managers to improve their Agile skillsets and embed Agile disciplines within their respective Product Teams’ Operating Models. I was responsible for establishing the Program Increment Planning framework for the Digital Client Services Product Group. This allowed us to prioritize important initiatives and allow stakeholders and customers to promptly consume the value derived from completed work.

Key contributor to the Communities of Practices (CoP) for Scrum Masters, Product Owners, and Management. Ford Motor Company via V2 Soft Detroit, Michigan, USA Agile Transformation Integration Lead / Agile Coach 01/2019 - 10/2021 As the Agile Transformation Integration Lead and Agile Coach for the FEDE Product Group (Ford Engineering Design Environment), my responsibilities were varied. I drove the adoption of the Ford Agile Framework across the FEDE Product Teams.

I established a Program Increment Planning Framework, chaired Program Increment Planning Sessions, and actively led Program Increment Planning Workshops.

Led efforts to identify and/or redefine internal Products and reevaluate how such Products support Enterprise Business Capabilities and Architecture.

I drove an in-depth product taxonomy review, which led to reorganizing the teams within the FEDE product group. This reorganization ensured that the Product Teams were aligned with the correct Products while their corresponding outcomes were aligned with PI Objectives.

I developed and delivered bespoke Agile Training workshops for various groups, such as Product Owners, IT Teams, and Business Stakeholders.

These training sessions were designed to subtly emphasize and market the advantages of Agile adoption, promote an innovative culture, improve service delivery, and ensure effective management of demand and intake operations at scale. Additional focus and tailored training classes for Kanban-based teams ensured they could leverage Agile adoption for flow- based teams and stakeholders to gain support from current employees to transition to an Agile organization. Introduced the practice of aligning the Objectives and Key (OKRs) with our PI Planning Commitments and Deliverables. Post implementation of OKRs, the teams demonstrated a deeper understanding of the Ford Business strategy, which helped improve their working relationship with the Business.

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Experience

ITS Detroit LLC Detroit, Michigan, USA

Principal Consultant 02/2018 - 01/2019

This is a consulting firm that specializes in providing services related to Global IT and Business Transformation. I have worked with clients based in Europe, including a software development center and a software initiative where I conducted due diligence. I was responsible for creating a feasibility analysis for a Wealth Management Application for a Private Equity firm based in the UK. As part of this, I created a high-level Product Backlog and cost model for transitioning existing applications onto a new platform.

Using the MVC framework, I developed a prototype incorporating Model and View layers for application workflow. To further the development process, I interviewed potential suppliers to establish a development cost model based on a nearshore location in the UK.

I worked with a European software house and guided them in developing their Agile capability into a formal service offering. I also provided consultation on developing and delivering a QA-managed service offering. Finally, I created and improved their Managed Service Catalog and Marketing Materials.

S3 Detroit, Michigan, USA

Market Leader / Management Consultant 09/2016 - 01/2018 Strategic Staffing Solutions (S3) is a company that specializes in providing IT staffing and services. The company has its headquarters in Detroit and operates offices throughout the United States and Europe. As the Market Leader of the Detroit Branch, I was responsible for sales, strategy, and service delivery. I managed a team of eight Account Managers, each working with clients from Energy, Healthcare, and Financial Services. I oversaw a portfolio valued at approximately 100 MM USD. I consulted on an Enterprise Agile Transformation for a leading Faith-Based Health Care Provider. I helped identify the correct Agile Framework for this transformation: Disciplined Agile Delivery. I also selected and hired the necessary resources to support this initiative, such as Agile Coaches, JIRA Admins, Kanban Experts, and more.

BMO Harris Bank via The Salem Group Chicago, Illinois, USA US CIO Governance / Business Management. Lead 04/2016 - 09/2016 This was a Business Management role for the US CIO office at BMO Harris Bank based in Chicago. This contract role focused on IT Risk Management, IT Governance, and IT Strategy for the US CIO office. I managed IT regulatory reporting, vendor governance, and strategic alignment of the IT Service Management Model and IT pricing models.

Barclays Vilnius, Lithuania

Director IT 02/2013 - 03/2016

I relocated to Vilnius, Lithuania, in June 2013 to manage the expansion of IT Application Management Service Centre and Infrastructure Services. This move was partly prompted by the geopolitical issues between Ukraine and Russia, and Vilnius was considered an alternative location.

My responsibilities on assignment to Lithuania included the positions of Interim Global Technology and Infrastructure Services

(GTIS) Site Head and Technology Operations Service Director for Europe. Between January 2015 and March 2016, I held the Workplace Innovation and Transformation Director position within the Workplace and End User Experience (WUX) team.

My primary focus was developing self-service offerings through digital channels, such as gamification and social networking tools, for application management and the service desk. While in Lithuania, I also served as the Interim Global Technology and Infrastructure Services (GTIS) Site Head and Technology Operations Service Director for Europe. As the Workplace Innovation and Transformation Director, I led an Agile transformation within the Barclays Investment Bank IT Global Service Desk. This involved training and coaching Development Teams, Product Owners, Scrum Masters, and program- level leadership in Agile Development principles and practices aligned to Disciplined Agile Delivery. Our successful implementation of these changes resulted in savings of £6 MM over three years, reducing the Service Desk's operating cost from £4 MM to £2 MM per annum.

Developed a pricing model based on the number of Service Desk Calls/Interactions (i.e., price per call). This model improved cost transparency for the business and has reduced unnecessary usage of the Service Desk across different business lines. During my tenure as the Interim GTIS Site Head, the site became a leading provider of IT services in Lithuania. The site's accomplishments were recognized at the 3rd annual Central and Eastern Europe (CEE) Shared Services and Outsourcing Awards 2015, where it was awarded the "Shared Services Firm of the Year-CEE" award. This event is dedicated to honoring outstanding performance in the BPO and Shared Services industry in Central and Eastern Europe.

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Experience

Barclays Kiev, Ukraine

Director IT 08/2010 - 02/2013

I relocated to Ukraine in August 2010 to manage the establishment of IT Shared Services at Barclays IT Ukraine. Defined operational and management strategy for 1000+ vendor offshore IT support and development center

I managed a team of over 320 resources in Ukraine, divided between IT Support and Development Teams. Post-build-out, I oversaw the IT Application Management Service Centre, Infrastructure Services, and FICC IT Development and Test vendor teams.

Additionally, I managed the vendor-client relationship in Kiev to ensure an optimal working relationship and financial governance.

Developed and implemented talent acquisition strategies to build an effective client talent pool. Mentored key talent and promoted diversity to retain and promote high-performing female leadership. Barclays Singapore

Vice President IT 11/2009 - 08/2010

In 2009, I held the role of Global Service Director for the Fixed Income, Currency, and Commodities IT Application Management Service Centre in Singapore.

My primary responsibilities included overseeing a team of over 190 resources across three locations: Singapore, India, and Kiev, Ukraine. I focused on ensuring the delivery of IT services, for which I developed and managed our Service Catalog. Achievement: Improved SLA commitments by Service Catalog alignment activities. UBS Singapore

Director of Fixed Income, Currency, and Commodities IT 06/2004 - 11/2009 I was Head of FICC IT Technical Operations based in Singapore. My team oversaw all FICC IT overnight P&L Batch Processing and supported Level 1/Level 2 Rates Derivatives Application. We also provided 24/7 application monitoring for FICC IT globally. The team consisted of more than one hundred resources, primarily outsourced and with diverse cultures, technical expertise, and experience levels. Implemented a mixed vendor model to promote cultural and gender diversity. This involved hiring staff from various ethnicities, such as Indian, Chinese, Filipino, and Brazilian, and promoting high-performing female staff to team leads and client-facing roles.

Vendor Relationship Manager (VRM) for IT outsourcing for the FICC business in Asia Pacific (APAC); I managed vendor relationships between FICC and Tier 1/Tier 2 outsourced vendors. I was responsible for establishing and maintaining productive partnerships with senior management of outsourced service providers, domestically and internationally. My remit involved overseeing an annual outsourcing budget of over 4 MM USD, managing vendor invoice governance, negotiating rates, and handling personnel issues such as high attrition. I designed and managed the development of various online tools that have facilitated vendor governance. The most significant one was the vendor staff attendance and accruals tool. It enhanced cost transparency, leading to better forecasting and billing for FICC IT vendors in APAC.

A key contributor to UBS’ Citizenship Initiative by leading “I Know IT,” a volunteer program that set up an IT network and training program for underprivileged children in at-risk care in Singapore. UBS London, UK

Associate Director of FICC IT 08/2002 - 05/2004

I worked as an IT Rates Derivatives Trade Support Team Manager in London. Our team provided IT support for applications used in Front Office Trading Teams for Interest Rate Derivatives. While working primarily in EMEA, we collaborated with teams across time zones and built strong relationships with Business, IT Stakeholders, Development, and external vendor teams. One of my primary responsibilities was managing multiple instances of WebSphere UAT/Production that hosted various interest rate derivative applications used by front office teams. UBS Chicago, Illionios, USA

FICC IT Support Analyst 09/2000 - 08/2002

I managed FICC IT Batch Operations staff based in Chicago. Improved support for overnight P&L Batch Processing for Rates Derivatives infrastructure. Transitioned team (approx. {50}) and function to Singapore, reducing key personnel concentration risk.

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Education

DePaul University, Chicago, Illinois, USA

Bachelors of Arts - Digital Media and Computer Science 09/1995 Certification

Microsoft Certified Professional 1999

Microsoft Certified Trainer 1999

Microsoft Certified Systems Engineer 2000

Certified Scrum Master, PSM 1 2018

Certified SAFe 6.0 Program Consultant 2023

Certified SAFe Product Owner/Product Manager (POPM) 2023 Certified SAFe Scrum Master 2023

Conferences and Publications

Staffing Industry Analysts (SIA) - Article 12/2017 Automation: Job Terminators? Or How I Learned to Love Automation Panel Member; 2015 European Shared Services & Outsourcing Week, Amsterdam, The Netherlands

05/2015

Topic: Automation and Robotics

Speaker; Hackett Group, Baltics Shared Services Conference, Tallinn, Estonia 11/2015 Topic: Location Overview, Ukraine

Speaker; Login IT Conference, Vilnius, Lithuania 05/2014 Global IT Service Delivery – IT’s a Small World

Languages

English Native Spanish Native

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