Curriculum Vitae

Ugochi Martha Nnanyereugo, MCIHRM

Address:

Ughelli Estate No 10, Road 1, First Avenue,

Okania New Layout,

off Location, Port Harcourt

Phone: 081********

Email: ad42k8@r.postjobfree.com

Dependable personnel professionally skilled in supporting payroll management and human resources teams. Plans methodically to achieve duties to deadline. Detailed and focused for reliable results across administrative tasks.

Key Skills and Core Competencies include:

Leadership qualities

Team Player

Trustworthiness

Time Management

Goal Oriented/Customer Focus

Proficient with Microsoft Office Suite

Excellent verbal and written communication skills.

Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Excellent organizational skills and attention to detail.

WORK HISTORY

Designation

HR / Employee Services & Payroll Manager

Company

EVERYDAY GROUP (owners of Everyday Supermarkets in:

Rivers state

Owerri

Asaba

Awka

Ebonyi

Sector:

FMCG / Retail

Date:

May, 2021 To Date

Roles & Responsibilities

HR/Employee Services/Payroll Administration

Receiving employee enquiries and responding to or resolving complaints from branches, attending to all branch needs (cleaning, stationery and others) and forwarding inquiries to appropriate departments.

Answers frequently asked questions from employees relating to policies, benefits, condition of service, etc

Interpreting company policies and driving the correct, unbiased and consistent implementation across the group

Periodic visit to branches (Owerri, Port Harcourt, Asaba and Awka and Ebonyi) to carry out checks on staff/branch activities to ensures they are meeting up with the company’s policies on cleanliness and code of conduct as outlined

Ensuring the confidentiality and security of HR/Admin. matters and documents.

Writing internal memos and also creating holiday memos for every holidays

Drafting queries, warning and other disciplinary measures for staff who have erred and ensuring that appropriate sanction as per the company’s policy is meted to them

Support senior and middle managers for HR requests

Coordinate the delivery of relevant training & development plans and courses for staff

Drive on-boarding process for new employees

Manage employee exit process

Implement the approved Manpower Plan group wide, to prevent over staffing and ensure adequate manpower especially to key positions, while managing succession for key positions

Manage communication to employees

Ensuring that new employees are enrolled into the company’s Pension and HMO schemes and managing same

Liaising with HMO company to ensure sick employees receive healthcare on time

Liaising with Pension companies to ensure new employees are registered and PEN numbers issues

Manage the employee side of change, to ensure success and delivery of the objectives set by management

Lead new branch opening

Liaises with Finance department on budget implementation (weekly spending)

Recruitment & Selection

Collating and reviewing CVs (post advert / unsolicited) and shortlisting eligible candidates for the position

Schedule assessment or interview for shortlisted candidates, in liaison with the requesting HOD

Payroll Administration

Collating, vetting and processing all locations payroll input,

Reviewing with internal audit department before forwarding to appropriate departments for final review and payment.

Collate and ensure the resolution of all payroll complaints after salary payment, every month

HR Reporting

Compiling weekly/monthly reports from branches, following up and ensuring that recommendations / issues raised are well attended to

Manage employee data and provide for Management referencing as required

Service Contractor Management & Support

Collating monthly invoices from Contractors, vetting and forwarding for payment

All other duties assigned by the Head of Human Resources / Executive Director.

Reports to the Head of Human Resources

Designation:

Administrative Secretary

Company:

Rento Hotels and Suites, New Owerri, Imo State

Sector:

Hospitality

Date:

November, 2020 to May, 2021

Responsibilities:

Maintaining and running the Administrative Office

Keeping track record of staff database

Taking messages and handling correspondences

Typing, preparing letters and collating reports

Filing documents appropriately

Handling of staff matters including staff meal

Recruitment and training of staff

Producing agenda of meetings and taking minutes

Maintain employee records (attendance, absenteeism)

Liaising with the Executive Office for other jobs relating to staff matters

Ensuring that staff carry out their duties as expected

Making sure that staff who go against the company policies are reprimanded as approved by the management.

Reports to General Manager

Designation:

Administrative Officer

Company:

Nwabudo Agro Seeds Company, Umuahia, Abia State

Sector:

Agriculture

Date:

March 2017 to December, 2019

Responsibilities:

Manage office supplies, stock and place orders.

Prepare regular reports on expenses and office budgets.

Maintain and update company employee databases.

Organize a filing system for important and confidential company documents.

Answer queries by employees and clients.

Process and manage attendance, process Payroll and liaises with Finance dept. For payment

Reports to Managing Director

Designation:

Supervisor

HR Assistant

Company:

Chelsea Group

Sector:

Hospitality/Real Estate

Date:

July, 2012 to January, 2015

FRONT OFFICE SUPERVISOR

Reports to the Front Office Manager on all issues concerning the outlet

Management of daily Front Desk operations and attending to guest needs

Supervises the efficient operations of Receptionists in/out procedures

Ensures that jobs are carried out professionally without errors and on time too.

Ensures that proper accountability is achieved and work area is conducive at all time

Support team members in handling guest (in-house/walk-in) requests and inquiries to ensure a positive outcome is achieved

Ensures that the Front Office Manager is fully aware of feedback from guests or other departments.

Ensures that team members have the knowledge necessary to perform daily duties

Ensuring that team members have full knowledge of the job.

Assist other departments where necessary and maintains good working relationship with team members both within and outside the department

HUMAN RESOURCE ASSISTANT:

Administering tests and organizing training for employees.

Assisting during the recruitment process and conducting orientation for new staff members.

Maintaining employee records and processing payroll.

Assisting in organizing meetings between management and employees

Maintains accurate and up-to-date human resource files, records, and documentation.

Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff or management.

Maintains the integrity and confidentiality of human resource files and records.

Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.

Provides clerical support to the HR department.

Assist with payroll functions including processing, answering employee questions, fixing processing errors, and distributing checks.

Assists with new hire orientation.

Reports to Front Office Manager

PERSONAL DATA

Sex : Female:

L.G.A : Ikeduru

State of Origin: Imo

Nationality : Nigeria

SCHOOLS ATTENDED/CERTIFICATES

National Youth Service Corps

2012

Benue State Polytechnic Ugbokolo, Benue State

Higher National Diploma (HND) Business Administration

2011

Federal Polytechnic Nasarawa, Nasarawa State

National Diploma (ND) Business Studies

2005

Federal Polytechnic Nasarawa, Nasarawa State

Polytechnic Diploma (PD) Public Administration

2003

Training attended

Training Title

Organization

Year

Effective communication skills and roles of a supervisor

Guest complaints/ satisfaction.

Time management and telephone ethics

Chelsea Group Abuja

2012

2013,

2014

Effective communication and customer service skills

Institute of Customer Relationship Management, Abuja

2014

Business ethics

Customer service

Team building

Maxxia Consulting Limited

2019

Customer service skills

Everyday Group

2022

Certificate of Course completion in

Human Resource Management Course

Great Learning (Online)

2023

Confirmation of course completion in

Human Resource Management (Short Course)

e Learning College (Online)

2023

Confirmation of Course completion in

Diploma in Human Resource Management

e Learning College (Online)

2023

PROFESSIONAL MEMBERSHIP

CHARTERED INSTITUTE OF PERSONNEL MANAGEMENT(CIPM)

Student Member, 2022

CIPM/STD/A027204

CHARTERED INSTITUTE OF HUMAN RESOURCE MANAGEMENT

Full Member (MCIHRM), 2023

Membership No. 105725

CHARTERED INSTITUTE OF HUMAN RESOURCE MANAGEMENT

Certified Human Resource Professional (CHRP), 2023

Certificate No. 105726

REFEREES

Mr. Emmanuel Ejeh

Food and Beverage Manager

Envoy Hotels and Suites, Diplomatic Drive,

Abuja.

Mobile: 081********

Dr. Samson Ejike-Onu

Lecturer,

Department of Agric. Extension and Rural Sociology

Michael Okpara University of Agriculture, Umudike

Mobile: 091********

Nneka Akabogu

Head of Human Resources

EVERYDAY GROUP

400 Ikwerre Road

Rumuokuta, Port Harcourt

Rivers State

Mobile: 090****-****

HOBBY:

Travelling

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