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Manufacturing Operations Customer Service

Location:
St. Louis, MO
Salary:
100000+
Posted:
April 17, 2024

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Resume:

SUMMARY OF QUALIFICATIONS

Operations Management and EHS Professional

Wealth of experience in manufacturing operations and EHS management. Strengths include: procurement, product/process development, implementation and improvement, building relationships (customer and internal), regulatory and safety compliance and budgeting. Proven ability to identify and correct problems in all phases of manufacturing operations; organize projects and work flow and identify and develop talented co-workers. Known as a practical leader who is highly organized and respectful of other opinions.

HIGHLIGHTS

SOP Development/Implementation Regulatory Knowledge Project Management

Process Development/Implementation Team Builder/Mentor Problem Solver

Procurement and Contracts Extensive EH&S Experience Customer Service

PROFESSIONAL EXPERIENCE

EHS Manager May 1, 2023 – Present

Elementis Specialties - St. Louis, Missouri

Responsibilities included all regulatory issues across all media and all regulatory aspects of both regulatory agency and customer audits for a specialty chemical manufacturer. Performed hazard analyses for all new production lines and updated existing ones. Managed all aspects of workmen’s compensation. Planned and directed Emergency Management drills and activities. Developed new and updated existing SOPs. Created and delivered safety orientation and ongoing safety training programs to all employees

Developed training matrix and schedule for each department and taught the courses.

Expanded basic orientation course for new hires adding specialized information depending on the position of the new hire.

Managed the use of applicable PSM elements in non-PSM processes.

EHSS Manager January 29, 2018 – January 27, 2022

Alkem Labs - St. Louis, Missouri

Responsibilities included all regulatory issues across all media and all regulatory aspects of both regulatory agency and customer audits for a pharmaceutical manufacturer. Performed hazard analyses for all new production lines and updated existing ones. Managed all aspects of workmen’s compensation. Planned and directed Emergency Management drills and activities. Developed new and updated existing SOPs. Created and delivered safety orientation and ongoing safety training programs to all employees

Established new relationships with local providers of materials, equipment and services resulting in a savings of 20% with faster response times and more favorable terms.

Reduced time spent on quarterly, semi-annual and yearly reporting by 20% by developing reporting systems and databases.

Updated all major safety programs reducing workplace accidents to the lowest level in the previous three years.

Developed training matrix and schedule for each department and taught the courses.

Expanded basic orientation course for new hires adding specialized information depending on the position of the new hire.

Expanded into DEA reporting (waste and inventory) when Regulatory Affairs personnel left the company.

Vice President – Operations October 27, 2015 – October 15, 2017

ARCH Design – St. Louis, Missouri

Responsible for all manufacturing, procurement, EH&S and regulatory issues, logistics and pricing/costing functions across the company. Responsible for operational budget. Internal member of the Board of Directors.

Worked with procurement to strengthen vendor relationships resulting in 15% cost reductions, more favorable terms and faster turnaround times.

Developed policies and procedures to streamline workflow and enhance communication between departments.

Due to very recent expansion, a new facility and new equipment, developed the necessary safety procedures and SOPs needed.

Completed and maintained necessary regulatory and licensing requirements.

Directed all safety training and workmen's comp issues.

Developed R&D process and team to take clients’ needs and create a workable solution.

Worked with logistics to increase profitability resulting in making a historically unprofitable function into a profitable one.

Redesigned pricing model to ensure that costs were continually updated resulting in accurate pricing and higher margins.

Worked with manufacturing to redesign plant improving work flow and storage.

Environmental, Health & Safety Manager May 2009 – July 2015

Jost Chemical Company – St. Louis, Missouri

Responsibilities included all regulatory issues across all media (air, water, soil) and all regulatory aspects of both regulatory agency and customer audits for a food grade chemical plant. Performed hazard analyses for all new production lines and updated existing ones. Managed all aspects of workmen’s compensation. Led implementation of GHS for MSDSs and labels. Planned and directed Emergency Management drills and activities. Developed new and updated existing SOPs. Created and delivered safety orientation and ongoing safety training programs to all employees

Established new relationships with local providers of materials, equipment and services resulting in a savings of 10% with faster response times and more favorable terms.

Reduced time spent on quarterly, semi-annual and yearly reporting by 50% by developing reporting systems and databases

Updated all major safety programs reducing workplace accidents to lowest level in previous five years

All safety training was contracted out and done in very large groups- developed a training matrix and schedule for each department and taught the courses.

SOPs were in great need of updates - investigated each process and gathered input from various employees/departments to update, implement and train all affected employees on the new SOPs and safety programs.

As Jost grew and added more processes and refurbished existing lines, worked with project engineers to perform JSAs (Job Safety Analyses) - These JSAs were used to develop new SOPs and update existing ones.

Jost had a very short orientation course for new hires- expanded it to include all of the basic safety systems that had been developed and added specialized systems depending of the position of the new hire.

Completely reworked the MSDS system so that Jost would be ready to transition to the GHS requirements that would be coming in four years or so.

Lead the effort to transition to the GHS system not only in terms of MSDSs (SDSs) but also labels.

Became the SME in the regulatory framework for countries/regions where Jost operated and wished to operate.

Subsidiary Operations Manager August 1992 – October 2008

Dash Multi-Corp – St. Louis,

Developed and implemented standard operating procedures and training for 11 subsidiary General Managers and Operations Managers in the areas of: Manufacturing Operations/Processes, Profit and Loss, Budgeting, Quality Control, Procurement (purchasing and contracts) and Safety and Regulatory Compliance. Part of a M&A team where I identified potential issues in terms of processes, policies and procedures and developed/implemented solutions to these issues. Filled in for GM/Operations Managers on an as needed basis (vacations, vacancies and illnesses). Trained General and Operations Managers in SOPs for newly acquired companies (required long term assignment at the new subsidiary). Lead person for all capital projects at all subsidiaries. Managed brownfield construction of new manufacturing facility for two subsidiaries and the decommissioning of two sites.

Assumed management responsibility for corporate EH&S function and updated and directed training and compliance programs which resulted in reduction of work-related accidents by 50% across all 11 subsidiaries.

Initial work at each subsidiary included investigating their business (sales, procurement, customer service), EH&S and production processes (or lack of them) and either developing the necessary process or upgrading the existing ones.

Included all affected employees in the development and implementation of and training in these new/updated SOPs, processes and systems.

Became the SME on the regulatory requirements of the specific states/regions/countries where the specific subsidiary operated.

Initiated and directed Corporate ISO 9001 Quality Management System across four subsidiaries. Corporate Auditor. Trained subsidiary auditors.

Reduced obsolete and slow-moving inventory by an average of 25% in less than one year at each subsidiary. Sustained reductions of 20% each year.

Trained and mentored General and Operations Managers so that they understood the need for and the workings of these SOPs and systems.

Trained 1 - 2 people at each location to be responsible for the day to day EH&S/regulatory work at that location.

Developed regular reporting process so that they would always be on top of the requirements and have the opportunity to increase their knowledge of upcoming issues in their state/region.

Operations Manager April 1988 to August 1992

Steelcote Manufacturing - St. Louis, MO

Responsibilities included all manufacturing related functions: Production Scheduling, Process Improvement, Maintenance, Profit and Loss, Budgeting, Regulatory and Safety Compliance and Reporting, Customer Technical Assistance and Labor Negotiations.

Successfully led team responsible for decommissioning onsite storage facility.

Led interdepartmental Process Improvement team charged with reviewing all processes (manufacturing and accounting) resulting in 30% increase in production, 50% decrease in off-spec material and an accurate inventory.

Led negotiations with labor union in order to facilitate sale of the company.

Education

Chemistry

St. Louis University – St. Louis, Missouri

Studied for BS in Chemistry

LinkedIn Profile

https://www.linkedin.com/in/jamessmoore?trk=hp-identity-name



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