Stacey Taylor

ad42jc@r.postjobfree.com 470-***-**** Mcdonough, GA

SUMMARY Seasoned Claim Adjuster with 10 years of experience in claims management and customer service. Expert in investigating claims, coordinating with agencies, and negotiating settlements. Seeking a Claim Services Adjustment Representative role to leverage skills in claim resolution and disaster response coordination. WORK EXPERIENCE Statefarm Ga

Claim Adjuster Apr 2022 - Jan 2024

• Investigated and evaluated insurance claims to determine coverage and liability, conducted interviews with policyholders and witnesses, and negotiated settlements to ensure fair and efficient resolutions for all parties involved at StateFarm.

First Credit Services Atlanta, GA

Collection Agent Aug 2020 - Mar 2021

• Managed a high volume of inbound and outbound calls to negotiate and secure payments for outstanding loan balances.

• Facilitated resolution of account deficiencies by effectively coordinating payment plans and settlements with consumers.

FEMA Morrow, GA

National Disaster Agent Jul 2017 - Dec 2019

• Managed incoming calls efficiently, initiating new claims and providing critical information during disaster events.

• Collaborated with state and local agencies to facilitate access to emergency support services for affected individuals.

• Coordinated the scheduling of property inspections for homes and businesses to assess and document damage.

American Credit Acceptance Forest Park, GA

Service Specialist II/Trainer Aug 2014 - Jun 2017

• Resolved customer disputes related to outstanding balance payments, ensuring account discrepancies were addressed and rectified.

• Conducted comprehensive training for new agents on customer engagement techniques and resolution of delinquent account issues.

• Negotiated payment arrangements to facilitate account regularization and performed diligent follow-ups to confirm fulfillment of financial commitments. Vital Recovery Solutions Norcross, GA

Collection Call Center Representative Sep 2007 - Jan 2010

• Managed inbound calls efficiently, facilitating customer payments and addressing inquiries regarding electric and gas services, including new service setups and service modifications.

• Monitored accounts to ensure timely collections on overdue balances, contributing to consistent account resolution.

EDUCATION Morrow High School

High School Diploma