Padraic Monahan

*** **** **** ****** **** Beach, NY 11561 · 718-***-****

ad42ib@r.postjobfree.com

IT SUPPORT TECHNICIAN

OBJECTIVE

Engaging work within the IT field where I can maximize my learning and growth opportunities while building on the foundations I have already developed in my professional and educational career.

SUMMARY OF QUALIFICATIONS

Goal-oriented, high-energy, hands-on professional, with a desire to address complicated problems head-on. Experience in customer service and complex problem- solving with focus on providing the customer with the highest quality results. Key strengths include strong work-ethic, outstanding communication skills, capable, team-player, detail-oriented, knowledge of procedures and protocols, including proper problem solving methods using ticketing. Ever-increasing knowledge of systems and processes, with an attention on fundamentals.

SKILLS

● Operating Systems (Linux, ChromeOS, MacOS, Windows, Android, iOS, OS/2)

● Network Support (DNS, DHCP, LAN Setup, WiFi Setup, troubleshooting)

● Hardware Support (Laptop, Desktop, Mobile, service and repair)

● Software Support (Office365, Google Drive, Adobe CreativeSuite, SalesForce)

● Customer Service

● Inter-Office Communication

● Team-Oriented

CERTIFICATIONS

● CompTIA A+

● Google IT Support Professional Certificate (Coursera)

● Open-Source Software Development, Linux and Git Specialization Certificate (Coursera) EDUCATION

Queens College (CUNY)

Flushing Queens, NY

01/2012 - 06/2015

GPA: 3.98

Degree Earned: Bachelor’s (Double-Major)

Major: Anthropology/History

Honors: Academic Achievement: History Dept.

EXPERIENCE

Turner Techtronics MSP: Jan 2021 – Aug 2023

Long Island City,NY/Los Angeles, CA

In this capacity I have served as a Tier 1 and 2 IT support tech as well as a Tier 3 Azure Support Tech and a traveling Installation Technician. I assisted in the installation and setup of several server units across the country, as well as provided support for bank as well as hospital IT departments. I assisted in the migration from Citrix Virtual environment to Azure Virtual Machines with one client and specifically handled network related issues regarding machines. Uovo Fine Art Storage and Transport: March 2017 – Dec 2020 Long Island City, NY

Installation Technician

Package, install, condition-check, and transport extremely high-value art for private and commercial clients. There is a large component of customer service involved in this position, as customer satisfaction is paramount to continued business with the client. This position challenged my problem-solving skills as many of the pieces of art may have had electrical components or complex installation procedures. This company also utilized proprietary inventory management software which I became highly skilled in navigating for myself and my coworkers.

McClure’s Pickles LLC: Sept 2013 – Jan 2015

Brooklyn, NY/ Detroit, MI

Market Sales/Vendor Sales/Delivery/Account Management With this company I was brought on to cover the weekend event markets but slowly began to do distributor and vendor deliveries, vendor and partner sales on a wholesale level, account management of the professional customers the company had in New York area and outreach to develop new partnerships in different regions. I highlight this job to show my work ethic and broad skill range. I was responsible for expanding the business’ territory in New York marketplaces such as Whole Foods and Hudson Market as well as other reputable grocery chains and building the overall brand exposure through Smorgasburg Weekend event sales. This quickly became a full-time job, filling the gap in my school schedule resulting in me working/studying 7 days a week. Despite this, I completed my degrees ahead of schedule. Amazon LLC: April 2010 – Aug 2012

Huntington, WV/Seattle, WA

Customer Service Representative Tier II / Kindle Customer Support With this position I learned many different technical and inter-disciplinary customer service and deescalation techniques. I quickly moved through the training and after a brief period in general customer support I was promoted to Tier II Customer Support which deals with repeat callers about particularly problematic issues, which could range from order-related to interface-related. I excelled in this department and then was further elevated to Kindle Customer Service where I would assist customers with the setup and troubleshooting of their Kindle devices. I highlight this position for my rapid acceleration through the customer service tiers, as well as for the technical troubleshooting aspect related to the hardware assistance.