ROBERT CORNELIUS

** ******* *** ******* ** *****

ad42hm@r.postjobfree.com · LinkedIn Profile · Robert Cornelius EXPERIENCE

JULY 2017 – PRESENT

BRANCH MANAGER, KEY BANK

Branch Staffing & Performance Coaching

• Responsible for the staffing of the branch, including recruiting/identifying talent, interviewing and selecting the branch team

• Partner with Area Retail Leader and Operations Leader to ensure staffing levels are aligned to staffing model

• Instill Key’s vision and values with branch team

• Create an engaging environment for clients and employees

• Responsible for daily execution of the branch playbook

• Develop a comprehensive understanding of client needs by utilizing the Financial Wellness Guide and recommends products and services to help the client achieve their financial goals

• Grow the business through tactics – Retention, Expansion and Acquisition

• Develop centers of influence and networks in the community to identify prospective client referrals

• Lead in daily branch huddles and hold team accountable to related activities and expectations

• Develop branch staff through observational coaching sessions, joint sales calls and using the coaching model and developing/utilizing individual development plans

• Responsible for developing the branch team’s understanding of Key’s products and services, Key’s sales and service process and the competitive landscape

• Execute a consistent disciplined coaching and performance management process providing training and recognizing/rewarding high performers

• Lead by example and ensure consistent delivery of distinctive service for all clients

• Develop the skills and confidences required of a high-performing team and profitably grow the business through enduring client relationships

• Responsible for successful onboarding and training of new employees

• Develop strong partnerships with Operations Leaders, Financial Advisors, Mortgage Advisors, Small Business colleagues and other line of business partners focusing on client acquisition and deepening the relationship of current clients; effectively manage internal and external COIs

EDUCATION

JUNE 1991

2

HIGH SCHOOL DIPLOMA, MCKINLEY HIGH SCHOOL

1996-2000

UNITED STATES ARMY,

SKILLS

• Ability to ensure high quality, profitable service levels

• Ability to learn quickly and apply that

knowledge along with the ability to work in a

team environment

• Expert knowledge of Microsoft office suite.

Ability to handle complex analysis using Excel.

Strong knowledge of PowerPoint

• Excellent customer service skills with strong

phone sales ability

• Strong interpersonal skills and the ability to

build professional working relationships with

branch team and throughout the organization

• Strong organizational skills with ability to

effectively prioritize, follow-through and high

attention to detail

• Highly organized with the ability to deliver on

multiple priorities, attend to details but

maintain focus on the big picture safety

• Strong communication and presentation skills -

able to tell a good story

• Strong presentation skills, able to tell a good

story

• Strong communication skills with an ability to

deal with all levels in a confident and

professional manner

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•

ACTIVITIES

I am very active in the western New York Community. I’ve done food giveaways to the needy, small business seminars and school supply giveaways. Plus, I have won the Black achievers award in 2019 and also Key banks community award in 2021

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