Jamie Fawver

916-***-**** • ad42h9@r.postjobfree.com • Sacramento, CA 95824

Diligent cashier and customer service representative with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with fast paced environment and adaptable to new processes and procedures.

Summary

Skills Accurately recieved & managed cash &

credit cards payments

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• Customer Service & Satisfaction

• Positive, Professional, Knowledgeable

• Product Merchandising & Restocking

• Customer Complaint Resolution

• Telephone Management

• Drawer Balancing

New Hire Training Drawer Balancing

Opening & Closing

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• Extraordinary Customer Service

• Accounts Payable/Receivable

Team Leadership, Positive Attitude &

Employee Motivation

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• Shift Scheduling & Coordination

• Hard Working & Reliable

• Adaptability & Dependability

Assignment Delegation & Verbal/Written

Communication

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09/2020 - Current

Event Specilaist, Crossmark/ WIS Intl Inc. @ Sam's Club, Sacramento, CA

•Prepare & clean cart, prep food for sampling.

•Offer sample & points of sale to customers within 10ft.

•Keep cart & sampling area clean and safe.

05/1987 - 11/1994

Cashier/Customer Service Representative, Shell Gas Station (Nut Tree), Vacaville, CA

03/1992 - 11/1994

Customer Service Cashier, Chevron Air Force Base, Fairfield, CA Experience

Operated cash register, received cash, credit card payments, issued receipts & provided accurate change promptly reduce wait time.

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• Verified customer age requirement for alcohol or tobacco purchases.

• Used suggestive selling techniques to promote add-on sales, inventory ordering & log in.

• Preserved appearance of store by replenishing displays, merchandise & cooler.

• Extraordinary customer service with friendly, positive communication.

• Handled large amounts of cash, balanced credit receipts, took tobacco inventory daily.

• Gave fast, friendly service. Answered phones, questions & complaints.

• Stocked shelves & cooler with merchandise as needed Kept inside & outside of our store free of trash, cleaned bathrooms, kept highest level of safety & compliance.

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03/1987 - 10/1994

Customer Service Specialist Head Cashier, Silver Creek Car Wash (Chevron), San Jose, CA

Trained new team members in cash register use, stocking, cleaning, customer services, & emergency gas procedures.

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• Was required to take over register to prevent long customer wait times.

• Learned roles of all departments to provide coverage & keep store operational.

• Verified customer age requirement for alcohol or tobacco purchases.

• Used suggestive selling techniques to promote add-on sales.

• Tracked company inventories, moved excess stock & arranged products to improve sales. Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.

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Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.

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Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

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Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

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• Increased loyalty and repeat business with friendly and extraordinary customers service.

• Reconciled registers to prepare daily bank deposits.

• Inventoried stock and placed new orders to maintain supplies for expected demand.

• Taught junior employees proactive strategies to meet operational and sales goals. Led employee performance evaluations and rewarded top performers to retain quality personnel.

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Resolved customer problems by investigating issues, answering questions and building rapport.

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• Built & kept working relationships with team members & management. Counted tills at beginning of shift with start money, balanced & reconciled register, reflecting financial discrepancies, refunds & account deferrals, process & sent invoices for monthly charge accounts.

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• Answered phone, assisting customers with questions & complaints. Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

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10/1997

Certificate Of Graduation, Mixology

ABC Bartender School, Rancho Cordova, CA

06/1985

High School Diploma

Rancho Cotati High, Rancho Cotati

Some College (No Degree), Health And Physical Fitness Solano Community College, Fairfield, CA

Education And

Training

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