Dondra Banuelos

Seeking full time employment

Las Vegas, NV 89119

ad42fa@r.postjobfree.com

+1-562-***-****

I am a highly motivated individual with great customer service skills and experience, so I would be a valuable asset to your team. In my previous customer service roles, I have always gone above and beyond for customers.

Authorized to work in the US for any employer

Work Experience

Phone Advisor

Optum Health United Health Care - Phoenix, AZ

December 2020 to March 2024

• Scheduling, rescheduling, and canceling patient appointments as required.

• Answering patients’ questions regarding basic medical tests and procedures.

• Providing instructions to patients to ensure that they are prepared for examinations and procedures.

• Confirming patient appointments.

• Courteously receiving incoming telephone calls and taking messages as needed.

• Explaining financial requirements and obligations to patients and entering payments into the practice management system.

• Scheduling referral appointments and follow-ups.

• Verifying insurance details and informing patients of un-covered fees. Customer Service Representative

Apple - Mesa, AZ

August 2021 to November 2023

• Up selling any and all new products and services given by company with knowledge of all aspects of new products and technologies

• Technical Support

• Primary duties include, Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

• Thoroughly document inquiry outcomes for accurate tracking and analysis.

• Develop and maintain positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner..

• Receive and place follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

Education

High school diploma

Bellflower High School - Bellflower, CA

September 1999 to June 2003

Skills

• Customer Service

• Troubleshooting

• Sales

• Upselling

• Live Chat

• Computer Operation

• Typing

• Technical Support

• Bartending

• POS

• Microsoft Powerpoint

• Communication skills

• Desktop support

• Administrative experience

• Customer service

• Microsoft Office

• Organizational skills

Certifications and Licenses

Driver's License

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