SWIFT, JIMMIE

Ii

**** *. ***** ****, ********, Arizona 85338

Cell: 619-***-****

Professional Summary:

Stro

ability

verbal and written communication ability, ability to supervise and volunteer. Navy background training with the

advise management and make recommendations according to work processes in existing programs.

Work Experience:

Veterans Benefits Administration (VBA) 09/2022 to Present

Phoenix AZ 40 hours/week

Legal Administrative Assistant (LAS) GS9/

Supervisor: Rosalinda Baldwin

*Daily counsel Veterans, beneficiaries, and the public via telephone r he benefits and rights available

through the Department of Veterans Affairs based on Federal and local rules, policy, and procedures.

*Ability to work independently or as part of a team, manage multiple priorities, and organize workload without

supervision.

*Explain the types of documents necessary to facilitate timely processing of claims and aide in obtaining and

completing such documents and forms in accordance with the type of claim being submitted.

“Explain the outcome and reasons for the decisions made by the VBA and explained the appeal process.

*Perform claim-related work such as change of address, direct deposits, check tracers, status of claim file. request to

reschedule exams, report evidence, add dependents, and prepare correspondence.

id in training and mentoring new employees due to expertise in this position.

*Learn and manage multiple information systems to adjust, reinstate, suspend, compute, and terminate benefits for

claimants newly awarded benefits and those who were already receiving benefits.

*Resend decisions by the Board of Veterans Affairs at the request of the veteran by mail, email, fax by following

FOIA/Privacy Act guidelines.

* Utilizes various electronic data systems such as VBMS, DOMA, UDO/CRM, Centralized mail portal and package

manager, to locate, control and maintain vital records and documents. Documents are associate evidence with veterans

claim.

*Skills in writing responses from email requests.

*Meticulous in gathering required information to perform daily tasks; ensures safeguarding of personal

identification information (PII)

Veteran Benefits Administrations 03/2009-9

San Diego CA 40 hours/week

Claims Assistant (CAVGS6

Supervisor: Antonio Morabito

*Use the knowledge COVER's, CAP's, BPN, CAPRI, IRIS and VACOLS. Use the ADP/IPC software to

produce documents and transmit reports and correspondence.

*Made daily telephone calls to the veteran for clarification on forms to establish the end product code.

*Timely complete of uploading medical evidence in VBMS and distributed mail to the veteran.

*Complied with current laws and regulations, and FOIA/Privacy Act guidelines.

*Responsible for assisti Service Center (VSC) in performing and operating the handling of

Veterans, dependents medical documents submitted to the Veterans Administration.

*Daily communicated with Veteran Service Representatives (VSR), Claims Assistants (CA) and Coaches for

direction and development of the Veterans claim for compensation or pension consideration.

*Intercepted Veteran’s documents quickly to meet deadlines and to avoid any delay in critical cases of financial

hardship experience by the Veteran.

*Adhered to regulations that govern for VA employees on handling veterans mail, C-files and other documents

are instructions from 39CFR Chapter 1; for the US Postal Regulation for mail handling, opening, sorting, and

date stamp operations.

* Utilized my knowledge for the benefits and information are provided by the Veterans Administration title 38

of the Code of Federal Regulations.

*Monitored a file bank of more than 10,000 files that were shelved for the purpose as acting as a hub to ship

veteran’s files upon request by other VA offices around the country

*Packaged Veterans files to be shipped and scanned for the VBMS virtual application and assisted Veterans

Administration Offices in transitioning to a paperless efficient organization

*Provided the administrative support to the VA staff members by assisting in the day-to-day, by handling,

delivering files and documents.

British Airways 06/2014 — 10/2014

Diego, CA 92101

Customer Service Agent (CSA)

Supervisor: Dave Johnson

*Checked customers’ lugg:

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